-
March 2024 by marcia evans
Today was my first visit to Massage Envy since 2016. The customer service was terrific, and my masseuse, Orlando, was great!! He listened to me list all my problem areas, and all I can say is that my back feels 85% better. Thank you guys again; Orlando is the top tier.
-
March 2024 by a. m. r.m.
They never answer the phone or respond to voicemails
-
March 2024 by Vesta
The front desk was so inviting when I arrived & George was very kind and accommodating, knowing I had a bad taste in my mouth for massages after a poor experience on a cruise. He checked in with me frequently and made sure that I was comfortable. I’ll be back ?❤️
-
January 2024 by Carter Snipes
Very nice facility and staff.
-
December 2023 by P B
I am a new member but so far I did not experience good customer service. They say that credits can be transferred but with a charge. Nobody mentioned the charges before so I felt they were less transparent and deceitful.
-
December 2023 by Courtney
Let me just start by saying that I booked a massage for someone as a Christmas gift and it has been nothing but poor customer service since I began the process. This location in particular has been terrible. First I never got an email confirmation, second I call then told they don’t send email confirmations but they will send me a text confirmation(which I never got), third I check the website today to make sure everything is ok and I see that there is no longer an appointment so I call and I am told by a very rude woman on the phone “oh your appointment has been cancelled” no explanation or apology just it’s canceled and then I ask why she says oh idk I think the person isn’t going to be in that day. Then she looks again and says ohhhhhh it’s not canceled they just changed the name on the massage and didn’t notify you. I tell her this has been bad customer service she says nothing then says ok thanks bye and hangs up on me.
-
November 2023 by Jeanne Pryor
Masseuse massaged my feet first then immediately went to my FACE. Are you serious? She seemed to hate her job and has extremely long fingernails she dug into my skin. I was so stressed out and disgusted. Front desk is rude if you don’t fall for their sales membership trap. Waste of time and money. Left pretty disturbed.
-
October 2023 by Victoria
Bobbi is an awesome massage therapist! She listened to my concerns, and really focused on the areas that I mentioned. She even incorporate a few stretches during the massage to really make sure I was getting the best treatment. I left feeling so much better! The front desk staff were also very kind as well!
-
October 2023 by Caprice R
Kaysie was wonderful! So knowledgable and experienced. Absolutely amazing service!! The best chemical peel service I’ve ever received :) Annette at the front desk was also very friendly and talked me through the membership services all the way! Love this branch!
-
September 2023 by Daniel Snow
There was no attempt by the massage therapist to build rapport at all, which felt really awkward considering this person would be massaging me for the next 90 minutes. I got the feeling I was just cutting into their Saturday evening.Worst of all, none of the areas where I mentioned I had tightness were focused on.After paying $140, I left feeling more stressed than when I arrived.
-
August 2023 by Dangelo Robinson
Massage Envy is like my Best friend. I work 2 jobs averaging 65-75 hours a week. If it weren't for Massage Envy I couldn't mive
-
July 2023 by Jennifer Hayden
My favorite massage envy in the area. The staff is great. I had a decent massage but wasn’t exactly what I wanted and the manager took the time to make recommendations for a better experience in the future. Highly recommend!
-
May 2023 by LaVar Carmichael
Tenea Tenea Tenea! She got me right! Woke up with a lot of tightness in my lower back and hip area. Tried stretching… didn’t do much. Was hopeful about grabbing an immediate session as I was going out of town. Got an appointment in the next hr. Got the 30min stretch session & the gun. I left relived! I am comping back for a full he. She was knowledgeable and intuitive as I could feel when she would identify problem areas without me having to say anything.
-
May 2023 by Ashley Jones
I think it's just this location but have not been thrilled with massages nor general experience in location. I'm canceling my membership bc I'd rather pay more for a better quality massage and experience. I showed up 10 minutes early and the front desk girl did not check me in properly even though she said she did, my appointment was at 4, therapist didnt get me from waiting area until 415, massage didn't start until 420pm, then when she finished and I got up, it was only 526 and I had scheduled a 90min massage. Then when I went to check out, the front desk tried to charge me even though I had credits to use.
-
April 2023 by Katie Cappuccio
I had the pleasure of having a 60 minute massage with Bobbi this afternoon and it was incredible. Bobbi was so kind and did a wonderful job. I’ll definitely be back!
