Michaels is a craft store that offers a wide range of supplies to help unleash creativity. Customers can find art supplies such as canvases, yarn, knitting and crochet items, beads, jewelry kits, and craft machines like Cricuts. The store also has fabric, floral materials, scrapbook supplies, frames, and seasonal decorations. In addition, Michaels provides party planning items including balloon inflation, party decorations, gift packaging, favors, and tableware, making it a one-stop shop for celebrations. The store is generally clean and well-organized, with friendly and helpful staff who are praised for their courteous service. Customers often mention positive experiences with employees, especially in sections like yarn, where staff are described as knowledgeable and personable. Some employees go above and beyond, assisting with placing pickup orders and offering helpful product advice, which makes shopping more enjoyable. However, the store faces challenges with staffing levels and stock availability. Many reviews note that the location is often understaffed, leading to long wait times at checkout and difficulty with automatic checkout machines that frequently break down. The limited staff also struggle to keep shelves fully stocked, especially on items like zippers, sewing supplies, and essential craft materials, which are sometimes sparsely available or out of stock. Some customers express frustration with the store’s focus on home decor items, which they find overpriced and less useful compared to craft supplies. Overall, Michaels is appreciated for its wide product selection and friendly service, but improvements in staffing, stock levels, and store organization could enhance the shopping experience.
