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October 2023 by Delia Connery
Brought in silver bullion coins for a quote (absolutely no quote given over the phone). I was offered $4 under spot per coin, and a few reasons why that was supposed to be the best deal I'd get. Family Coin just down the road gave me $1.50 under spot. Don't waste your time here.
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April 2023 by Jeanette Mullins
I have been dealing with Midlothian jewelry exchange for over a year now. I have nothing but praise for the people that run that business. I have brought pieces in there to sell and they recommended that maybe I do something else which I did and have been highly highly satisfied with the results of my jewelry. I would recommend them to people who are looking to sell jewelry, have jewlery fixed, or sized, or even change yellow gold to white. A very satisfied. J. M.
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March 2023 by Jermo
Went to go get an idea on how much I could sell a gold engagement ring with 1.2 total carats of Diamonds. She offered me 200 dollars I went somewhere else on midlothian turnpike the same day and sold it for 1250. She was gonna give me $100 per carat without even putting the gold into consideration for the price. She probably would’ve turned around and sold it for 2.5k
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March 2023 by Steve W.
The lady was very nice..I brought in for a clasp repair on a watch..I agreed to a $40 Polish and $20 Battery replacement. A few weeks later and they charged me $150 for repair, Polish, and battery replacement. No one ever called to ask if $150 was okay..Not a reputable business model!!
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September 2022 by Sheila Reed
I went there to have some jewelry repaired and the work was good. The items were sent out for repair but was returned withinthe week in a reasonable amount of time. Donna is great and very helpful and personable. I will be going back to look for other jewelry pieces.
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August 2021 by David Kenny
My had a lengthy surgery and they had to remove wedding band etc. Very crushed outcome in a zip lock bag. I stopped in the jewelry store. Someone had just sold their Gold and rings. Gods timing was great.He weighed the old rings and took it off the price.She was thrilled.
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July 2021 by Kimberly Eley
Banzy and company did an excellent job of repairing my gold earrings.
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April 2021 by Larry Holcombe
Small local jewelry store with very friendly staff. They seem to be very willing to help. I would recommend them for your jewelry purchases in this area.
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February 2021 by Althea Carocci
Brought a ring here to be sized. I went by the recommendation of size that was given by the employee, when I received the ring it was so tight it was leaving significant indentations and irritation. The employees customer service and interactions in response to our concerns were terrible. In addition, I was encouraged on my initial visit to fix the prongs as well as having it sized, which I was told they had repaired. In under a year, two of the repaired prongs have now broken entirely off. We were incredibly dissatisfied with the customer service, quality and accuracy of the repairs. One star is too high of a rating for our experience with this company.
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December 2020 by Charlie Britger
Looking for a beautiful gift for my mother and stopped by. I was really pleased with my purchase ! The lady was very welcoming and helpful with selection. She went above and beyond in providing me with a gift box and bag.
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November 2019 by Chad & Caitlin Miserendino
We went here after hearing such great reviews of this little shop and are very glad we did. We had to get a ring resized, but due to the setting we weren’t able to. Donna was so gracious and kind and very knowledgeable. Even though we couldn’t get it resized, she was able to help us in an even more amazing way. We definitely recommend this place and will be returning here for any future jewelry needs/concerns. Thank you Donna for an unforgettable experience at your shop.
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September 2019 by T W.
I just happen to walk into this store today. And boy was I amazed at the merchandise they sell there. They have jewelry coins and you can get your jewelry cleaned there. You can also bring in old jewelry you no longer want to sell to them. The salesperson was very friendly professional and knowledgeable about her products and that was really nice. I went in there just to browse and waste some time, but I left there with a wonderful gift and plans to return in the near future. Kudos to the woman who helped me with my purchase from the time I walked in the store she was pleasant she offered to clean my jewelry she told me about the merchandise they had at this location and stories about their coins that past customers purchased. We need more people like this woman she was amazing.
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March 2019 by Adam Rowe
Dropped off a few pieces of jewelry that were in need of repair. The price was reasonable and the repair was done when promised. The ring and necklaces look as good as new! Very pleased with this shop. I will be returning for any future jewelry repairs.
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January 2019 by deezy dabaddest
NOT what I expected as far as selling jewelry.
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November 2018 by Cameron Fayette
Unreal customer service.. if your not happy here your happy nowhere
