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December 2022 by Karen D.
This is a horrible CVS every time I call I can never get through they never answer! and every time I go to pick up my medication it's NEVER ready! So aggravating! my doc calls in medications in the morning and when I get off work in the evening to pick it up it's still not ready! Smh worst CVS evvver!!
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December 2022 by Dan H.
Horrendous service in the pharmacy! I can't believe how poorly managed the store at 5100 S Laburnum is. The pharmacy closes for lunch every day, at a crucial time when customers need to pick up medications. Many times we go up there to pick up my elderly mothers scripts and the pharmacy is closed due to technical issues or staff shortages. A NATIONAL CHAIN PHARMACY! My mother suffers from ALS and is rapidly declining and she's had a much needed med just sitting "in process" for over a week. Today we received the notice from her insurance company that the med was approved by them almost immediately in November! I haven't been able to get through to the pharmacy to find out why it was never filled on their end, in addition to a breathing med prescribed by her pulmonary Dr a week ago so she wouldn't exasperate in her sleep. The pharmacy is probably closed for dinner too or they just don't answer the phone. CVS, you are creating a disservice to the people of Richmond, Va who rely on you for medical assistance! At this rate you should just close your doors... you are an embarrassment to the East End!
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May 2022 by Harley G.
Went in here today, to see an overworked young lady. They had this girl working the entire store there was literally no one else there. On top of that she had people complaining and having problems. I am giving one star to cvs not to the woman working today. You should be ashamed of yourselves for doing that to your employees. No wonder why people don't want to work for your company.
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February 2019 by roberto t.
Clerk Tyresha was indifferent and patronizing. We waited at the counter for several minutes before she looked up from the aisle opposite. Seemed annoyed we were even there. Very unfriendly and confused about the products. Other times I've been at this CVS, service was good but this was a very unpleasant experience.
