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February 2023 by Travis G.
The staff is amazing but the CVS business model does not fit the store. The amount of traffic that goes through the store is insane and the pharmacist and workers can only do but so much! They need more help. I called the 800 CVS customer support and I talked to some lady that sounded dead on the inside! CVS does not care lol! I'm transferring all of my prescriptions to a New Pharmacy! Problem solved!
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February 2021 by Mimi M.
The pharmacy drive thru is alwaysssssssss soooooo slow. I always have to wait at least 15 minutes to be serviced. I even have to wait in the inside (even if no one is in front of me).
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July 2018 by Dee K.
I was at CVS Laburnum on my way to the airport for a last minute purchase. While I was paying at the counter I began to choke. This happened after I had already given the cashier Dana a $20 bill. I asked her if she had any water. She stared at me blankly and was more interested in talking to her coworker than helping me. I asked her a second time and she pointed to the area with the drinks and she made no offer to help. How about some customer service? Heaven forbid I had a true emergency.
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October 2016 by Renee L.
My experience today was horrible, so I went into CVS to pick up money from moneygram and they have this electronic touch screen system which I never seen nor used before. Well, I asked one of the clerks can she help me operate this new system and she said just fill it out as if I knew how, well I attempted to fill out the information the system asked, but as I went to retrieve my money her manager said I did it wrong, but instead of helping me he instead offer service to the next customer. I felt horrible I felt like I was in the way like I wasn't treated as a customer at all. I called corporate to discuss what happen and they were just as rude if not worst they made it seen like it's my fault that I should have known better omg. I am so DONE with CVS they are rude and unprofessional, and the customer service is just like Mc Donalds customer service, yes I compared CVS to a cheap lowdown Mc Donalds.