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June 2022 by Lauryn J.
I went to the pharmacy inquiring about my script as it is usually automatically renews and updates on the app. I was told they would need to reach out to the provider and in the meantime gave me a partial. I checked the app to see if and when I could go pick it up and nothing appeared. I used the last bit of my meds and called as I haven't heard anything. I was told they never put in the request and or it was rejected and I couldn't get another partial. I told the rep I have seizures and can't go without my meds. She said the only thing we can do is wait for the doctor to approve the script and or I call the doctor myself. Also these are not narcotics. I asked her what do I do in the meantime if the doctor can't get to it today? She said all she can do is deal with what's in front of her. CVS dropped the ball big time. They never notified me that the script was not put in or rejected or I would have called the doctor to have it faxed over myself.
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January 2022 by Cait R.
I called 5 hours ago waiting on my inhaler. That I needed asap. I was told over the phone it would be ready in a hour. 3:00 pm turns into 8:00 pm and I am waiting on a phone call or text about my inhaler that it is ready. I never receive any notification so I called. The girl I spoke with at 3:00 said she was the pharmacist and she would not give me her name which I find very odd and sketchy. I called again at 8:00 pm and Cory who he said was the pharmacy technician which I believe is a lower level of a pharmacist. Told me that it has been ready and that technology can just be like that sometimes. I find it very unacceptable seeing that it is almost closing time and I am having a hard time breathing. This is the worst service I have ever experienced. I will be finding a different pharmacy. You would think the pharmacist or whatever he was would think it's important to let their patients know that their medicine is ready when they need it to survive and breathe.
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February 2020 by Soni R.
THAT'S NOT Professional!! The Worst Pharmacy Dept to get your prescription filled! Alison as a pharmaceutical supervisor doesn't know how to send for prior authorization so insurance can cover for prescriptions, when I asked her, instead she got really mad and hang up the phone while I really needed my prescription.Their system never gets updated due to untrained pharmacist and supervisors.
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November 2018 by Tara B.
This pharmacy is the pits. If your doctor calls or sends a prescription, they don't actually fill it. In fact, they seem surprised that anyone would show up with the expectation that it would be filled. Even for recurring prescriptions. Go anywhere else.