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February 2024 by Mae B.
I opened an account online and it was a very simple and easy process. The one thing that I didn't like was that it seems you have to go into the branch to open up a savings account which makes it difficult if you work a 9-5. I have to say their customer service is 10/10 and they are always nice and polite when you speak with them.
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January 2024 by Bethanie King
Mary is amazing!!!! Super helpful and sweet, I had a great experience here.
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November 2023 by Nunya Business
This is the worst bank ever. In order to qualify for a hardship extension payment for your loan, you have to have income. If I had income, why would I need an extension? Makes no sense. Wells Fargo nor Suncoast gave me any issue. They say a supervisor will call you back, and they never do. I've had them for a year, and it's the worst customer service I've experienced. You can't hardly understand what the reps are saying, and each one will give you a different answer to the exact same question.
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August 2023 by Lena M.
I had been having issues with a new account I opened at M&T Bank so decided to contact someone. I contacted this branch on the phone. The person who answered was very sweet. While she wasn't able to help me with my issue, she kindly connected me to their 800 number. This isn't an issue with this branch, but the person who answered next was a bit condescending and told me to just go to the branch in person. This location is right off of Broad st and has a free parking lot that's easy to park in. You can make an appointment ahead of time, but thankfully it wasn't busy when I went. A banker named Kelly helped me. She was very nice. She helped me troubleshoot and gave me suggestions on how to fix my issue. While it isn't resolved quite yet, she gave me her card to call her if I had any further issues which I really appreciated.
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November 2022 by Gods kid
Why is your website and mobile banking always temporarily down? This happens way more then normal. It is really burdensome when someone has bills to pay but the server isn’t hardly ever working to do so. Please fix this
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October 2022 by Emma Kotfila
I couldn't figure out how to leave a review though the bank's website. I had issues with my debit card for days but I called this branch and Betty and Sean took the extra step for me helping me figure out the issue. I couldn't thank them enough for their kindness and professionalism!
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October 2022 by David Gresh
Wouldn't let me start a checking account bc I have an out of state id. No questions
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July 2022 by Justin Herrington
Wanda Goode was delightful to speak with. Very knowledgeable, professional, and kind.
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January 2022 by John Michael Stanley
The website isn't great. The call in customer service is awful.
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November 2021 by Kelvln
On time
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April 2020 by Ian
This institition is terrible and behind the times. There is no walk up ATM at this branch, but there is a drive up ATM. There is nobody manning the drive up windows at any time of any day, so you will always be forced to use the ATM or get out of your vehicle to talk to a real person. The ATM is regularly out of service here.Tellers at this branch refused to change my address without a legal document to back up the change, so for several months my bank statements and other sensitive mail was being sent to the wrong address and could not be recovered. When I was finally able to bring in an "acceptable" document, one of the tellers at this branch inputted my change of address incorrectly. She was copying it off of my lease, and she clearly didn't double check that she had typed it in correctly. My card was denied every time I had to verify my zip code (online purchases, gas stations, etc) for several months until I figured it out myself.Last summer the fraud department flagged and locked my card about a dozen times regarding purchases I was personally making that they found suspicious. Customer service agents in the fraud dept were unable or unwilling to be specific regarding why they found my purchases suspicious so that I could have taken steps to prevent this from happening over and over and over. I do know at least one of those times it was due to the tellers refusing to change my address on file.Good luck to those of you who bank here and get paid on Fridays; it will take 2 to 7 business days (that's almost 2 weeks in real time!) for them to bother verifying a physical paycheck and 1 to 3 business days for them to process a direct deposit. They do not release any part of a paycheck or other type of deposit earlier, like most other banks. Even a cash deposit is typically not available for 24+ hours.The customer service agents at the 1-800 number are incredibly rude and combative when you can get one to pick up your call. The tellers at this branch are polite and have always been happy to help me, inside of company policy, which brought this review from 1 star to 2 stars.But I do not recommend banking with Manufacturers and Traders Bank.
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January 2020 by Phillip Tee
Good customer service...
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December 2019 by Ian Merchant
This institition is terrible and behind the times. There is no walk up ATM at this branch, but there is a drive up ATM. There is nobody manning the drive up windows at any time of any day, so you will always be forced to use the ATM or get out of your vehicle to talk to a real person. The ATM is regularly out of service here.
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December 2019 by No Name
This institition is terrible and behind the times. There is no walk up ATM at this branch, but there is a drive up ATM. There is nobody manning the drive up windows at any time of any day, so you will always be forced to use the ATM or get out of your vehicle to talk to a real person. The ATM is regularly out of service here. Tellers at this branch refused to change my address without a legal document to back up the change, so for several months my bank statements and other sensitive mail was being sent to the wrong address and could not be recovered. When I was finally able to bring in an "acceptable" document, one of the tellers at this branch inputted my change of address incorrectly. She was copying it off of my lease, and she clearly didn't double check that she had typed it in correctly. My card was denied every time I had to verify my zip code (online purchases, gas stations, etc) for several months until I figured it out myself.Last summer the fraud department flagged and locked my card about a dozen times regarding purchases I was personally making that they found suspicious. Customer service agents in the fraud dept were unable or unwilling to be specific regarding why they found my purchases suspicious so that I could have taken steps to prevent this from happening over and over and over. I do know at least one of those times it was due to the tellers refusing to change my address on file. Good luck to those of you who bank here and get paid on Fridays; it will take 2 to 7 business days (that's almost 2 weeks in real time!) for them to bother verifying a physical paycheck and 1 to 3 business days for them to process a direct deposit. They do not release any part of a paycheck or other type of deposit earlier, like most other banks. Even a cash deposit is typically not available for 24+ hours. The customer service agents at the 1-800 number are incredibly rude and combative when you can get one to pick up your call. The tellers at this branch are polite and have always been happy to help me, inside of company policy, which brought this review from 1 star to 2 stars. But I do not recommend banking with Manufacturers and Traders Bank.
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November 2019 by K C
I would personally never bank with them again. Unless you like attendant messing up the address you dictate on your account information. And you don’t find out until your credit card gets declined