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April 2024 by Jacqueline Broyer
Rented a cello and got lessons here. The staff is knowledgeable, friendly and great with beginners.
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April 2024 by Amy Bobbitt
Staff member who dealt with me was as kind and courteous as he could be for the anger and uproar I was throwing when I went for an appointment to trade in a rental violin for a purchase. Zack lied to me in his phone calls, said to come when instruments where on spring sale and I had a large rental amount of money that had accrued during my time renting that could be applied also to the end balance. I was shown the 2 most expensive violins in the store. I asked why I was not shown some that were more cost effective $1300.00 - $1550.00. I was shown and my son tested the $1900.00 ones ( 2 to choose from). Zack said I could use both the discount and accrued rental value I was due. That was a lie. It was either/or. The $1300.00 and $1,500.00 violins didn't come with bows or cases....spending that amount of money is ridiculous if the bow and case are extra expenses. I was so angry I darn near exploded in th store. It was a HORRIBLE experience and I don't know how they get away with it!!!
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March 2024 by Chris Haggard
Not the widest selection, but what they have is good quality and a good range of instrument types. I also appreciated the sales staff being helpful when needed, but not pushy or constantly underfoot (looking at you, Guitar Center).
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January 2024 by Andres Zambrano
Staff was helpfully
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December 2023 by Sarah Allen
I live an hour away so I called ahead to make sure they had what we were looking for. Got to the store and they were very nice. The staff pointed me in the right direction and gave suggestions. Most importantly I was in and out in less than 10 minutes.
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December 2023 by Cool Vee
Love this place. Chill laid back vibe, very kind and helpful staff
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October 2023 by Tamara Reese
Hi, I just want to say how disappointed I am about the lack of customer service and consideration at the Music & Arts location in Midlothian, Virginia. The instructors are absolutely wonderful. However, my recent experience with the District Manager and Store Manager was not.I just found out and my fault for not fully reading the terms and conditions that the services that I prepaid for can not be rescheduled if less than 24 hours notice. I explained my situation and asked to reschedule a lesson for my daughter and was told that I couldn't even though I had already paid for it.I am disappointed by the lack of grace and understanding from the District and Store manager at that location.
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October 2023 by Petra M.
Terrible customer service at the Midlothian location, especially from the manager! Go to Guitar Center or Bach to Rock instead!
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September 2023 by Vanessa Rodriguez
Service was fast and for the most part friendly. I placed online orders and picked up.
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September 2023 by Connor Boyd
The company made 190 million in profit last year, and has the audacity to just cut the pay of its teachers. Find an independent teacher for your music.
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August 2023 by Mica Lee
I love music and it had instruments and supplies so i liked it
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August 2023 by larry pemberton
LOVE to see Kids Playing Basketball!!
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January 2023 by Rob
Not a massive store but it was clean, organized, and appealing. Came in for sheet music so my mom could play piano for her new granddaughter, and I found some. The young man working the counter was friendly, polite, and helpful. Much better presentation than many music stores, I'd love to nose around in here more in my quest to buy all musical equipment ever made. Very positive experience.
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December 2022 by sharon sullivan
Really nice store and people working there. A good variety of items
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October 2022 by Brandon B
Couldn't have had a more helpful staff that walked myself and my son through everything. Super nice, super easy to work with.
