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October 2025 by Stephen von Hitritz
Excellent though we werent told we would be purchasing services on first visit
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October 2025 by Becky Hinkle
These guys are great. They are there for you
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October 2025 by Angela Lim
My mother passed a little over 7 months ago and I finally feel strong enough to make this review. Nelsen Funeral Home & Crematory was wonderful. They were very supportive and compassionate throughout the whole process. I didn’t feel rushed and I didn’t feel pressured. I felt the coordinator was very transparent of all the cost and process and was also sensitive to my financial situation and helped my husband and I navigate and decide what was best suited for us. My mother couldn’t have been placed in better hands, and for that I appreciate the entire staff of Nelsen Funeral Home & Crematory.
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October 2025 by Dawn P
We couldn't have been more pleased with the service and courtesy we received from Nelsen Funeral Home. From our initial meeting with Matthew to do the pre-planning to Melissa at the front office who did so much for us (including scanning a million photos) to Bobby and Michael for arranging/attending the services to those who came to the cemetery for the internment (which was delayed) in the rain to the aftercare we continue to receive . . . every question has been answered, every concern addressed (we had issues with the cemetery that were resolved by the funeral home) with compassion and efficiency. They made the process as smooth as possible and every little detail was attended to without us having to give too much thought to it. We were so impressed that we went ahead and made our pre-need arrangements. Thank you, Nelsens, for taking the stress out of this difficult time.
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June 2025 by Charissa Roby
Incredible staff who took time out of their busiest conference weekend to answer all my questions! Robert West at the Richmond location provided ample resources and guidance. Knowledgable of all legalities, civilian and military service details and end of life burial/cremation options. Thank you!
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May 2025 by Sheri Newcomb
Stephanie and the entire staff at Nelsen's Funeral Home have shown us kindness, guidance and assurance that the services and memorials have been exactly as we have asked.
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April 2025 by Deltavilgrl
Bobby was very knowledgeable and pleasant to deal with. He was understanding of our specific situation and made recommendations based upon this. He answered all questions and was reassuring during the process.
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April 2025 by Angela Hansen
The staff was very heartwarming and compassionate to the preparation of my mother Ruth Hansen. Very understanding of financial difficulties that took an extra week to sort out. Thanks so much!
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March 2025 by Lauren Mead
Excellent customer service. Mr. Bobby was very kind, caring, respectful, and responsive. Everyone provided excellent service, and the venue was great.
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February 2025 by Donald Kaloski
Very caring and professional
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December 2024 by Mark loan
Nelson’s did a great job in handling everything at such a hard time in our family’s time of grieving . Thank you so much for everything.
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November 2024 by Bram 38
Nelsen provided a very complete set of services for all arrangements necessary to care for our deceased love one. The Funeral Director was caring, reassuring, and totally focused on our needs - there was no pressure placed on us to choose services we did not want. The facilities were perfect for family, viewing, funeral, and reception. Highly recommend consulting with Nelsen if you need assistance with the death of a loved one.
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November 2024 by Kathleen Higgins
Very efficient, compassionate and sympathetic. The employees were very helpful and ready available when me and my famy had roadblocks. I will always recomme d them and may they stay nlessed and prosperous.
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October 2024 by Debbie Hensley
Very clean facility and wonderful employees that are so compassionate and friendly.
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September 2024 by Vicki Tibbs
Entire staff was very kind and caring. There was no pressure to purchase anything. Facility was clean and very nice.
