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February 2024 by xKid Tragic
Glad this store is closing the employees here are horrible.
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February 2024 by Lo Hair&More
Staff was so friendly & helpful. Was able to answer my questions & willing to go extra Mile to assist with sale info. Can't wait to go back before final store closing for more great bargains
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November 2023 by Todd Georgel
I have returned 40-50 ink cartages, at different times, and every time I go back to get the discount they say i need to wait a few more days. I go back they say a few more days. I go back and they say I waited too long and the points are gone. I try to sign on to the web page and it says my email is not in the system please make an account. I go thorough all the info and try to finish and it says I cant because my email is already in the system.
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November 2023 by Tiffany Everett
Poor customer service skills today during my print pick up around 2:40pm. The young lady was on her personal phone and made me feel as if I’d inconvenienced her. She obtained my prints and just handed them to me without a word and walked off.
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October 2023 by Lou C.
What is wrong with this place? Is this Office Max or Office Depot? I thought it's same company now. I ordered something for my friend in Richmond to pickup. But 40 minutes later, I got a message saying it can't be fulfilled and the manager supposed to call me. Then, I got an email saying nothing is charged and order was cancelled. This is horrible. I spent over 30 minutes online to get all ducks lined up. What a waste of time. Update your inventory system!!!
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October 2023 by Ebony Dowden
Worse printing experience. There folder machine wasn't working. Clearly I have no use for unfolded brochures, why not call me so I can send my stuff to another store? People were just careless and the sucking of the chic fil a straw while talking to me is damn disgusting and rude. I'll use Staples from now on.
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October 2023 by Mais Oui Mathe
It’s rough in this store. Sometimes there are good associates, other times it is like the walking dead are helping you. The store needs an overhaul. The self service machines work sporadically and there is NEVER enough help at any position in the store. It is a staple for so many in the community to get their work done. Please invest in this store and the community it serves.
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September 2023 by CARLIN GIBSON
Aaron and Sam did an awesome job with assisting me with getting my business stickers printed. They are great !
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July 2023 by Susan Coffman
This store is not very responsive to customers. Lines are long as only a few people are staffed. One copy machine has been broken for weeks leaving customers waiting way to long to get simple copies. Store was clean and had many items but was out of the ink I happened to need. Wasted trip for me today. Staff at print copy center is rarely polite from my experience. Overall this store needs improvement to its customer service.
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July 2023 by Stephanie
This store needs new management and their employees needs to be trained properly.I am angry that I have been to this store 3 times to purchase a custom stamp. Each time I was told that I would have to come back because the 2 managers (that know how to create the stamp) are gone for the day or off…meanwhile this employee is supposed to be in charge of the store, but she hasn’t been trained on custom stamps. The employee kept telling me to come back the next day because I either missed the manager or they weren’t there (mind you, I live over 30 minutes away from the store and I told her that the first day and today). Today (Monday 6/19) was the last straw..the employee said that she told me the dates/times to come back and I didn’t come (don’t remember hearing that), so now I will have to come back on Thursday, Friday or Saturday to get the stamp because that’s when the managers will be back at work. Smdh I definitely will not be purchasing it from them again and to think that I just placed a big online order at work from Office Max. Definitely won’t be doing that again. Rather give it to another office supply company. I’m so angry with Office Max because I needed this stamp asap.
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July 2023 by Caroline White
Today I visited Office Max @White Oak. The young alay 'MJ' was getting off( probably was already) however she stopped to assure me with (my) the fax proceefure.It very comforting when your customer service Shines 5star. Thank you "MJ"
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July 2023 by Henrisa Haskell
Poor customer service. Print shop staff are inept, discourteous and do not care about serving the customer.
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June 2023 by Secret Terrell
It was 1 person in front of me and I waited nearly 30 minutes just to get a document printed. The girl looked sleepy behind the register and customer service skills were trash. I will not be coming back due to lack of communication and inability to keep customer wait times down.
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May 2023 by Angela J Watson
Sam and the other employees areSIMPLY THE BEST IN CLASSThey really tried to help you bylistening to.
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March 2023 by Connie Jackson
This store has THE WORST customer service. I’ve been in there twice; first time a girl started helping me but then just walked away and never came back. I had to search for another employee. Second time, I stood at customer service for a long time with 2-3 employees circling around but none asked to help me or even made eye contact. They just pretended I was invisible. Never going back