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April 2024 by Indigo Truely
I placed an order online thinking that I was selecting the delivery option for the Hull St. Papa John's Location however with everything going on and having family emergency I realized during the order process it indicated pickup; therefore, I called the store spoke to a nice gentleman who was helpful without having to provide PII or PHI to ask if the order could be changed to delivery (the status was not ready yet) the gentleman said, "let me see what I can do." He came back to the phone and said the delivery fee would have to be added and it was. I said that was fine and I had already added a tip but I was willing to add additional. Also, I told him Thank you and I appreciated his help. A few minutes later I received a call but no one said anything and they hung up the first time. Then, another call came in right after and it was the gentleman who had helped me and he said, "my manager said, we can not change the order to delivery because it has been over 30 minutes." I didn't understand because time was wasted between the time that I originally called and asked before the status was changed to ready and the sad part is the subpar level of customer service displayed on the managers part didn't make sense. The manager said I would have to place a new order which was unacceptable. if I would've been told this when I first called I could've made preparations however, the blame was put on me as the customer by the "General Manager" who was a woman who did not care at all, she was rude, and she tried to make it seem like I mistreated Papa Johns. I will never order from this location again. I have never been hung up on or been treated this unprofessional and not expect to get upset when they (Merchant) are not understanding or don't show any care as leaders. I treat people the way I want to be treated but this was not a good experience and this location never has to worry about my business again.
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February 2024 by Carl Scott
Closest to my
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January 2024 by Alice Shephard
Originally set up my order for delivery on the app they completely screwed that up and set it up for pickup set it up for a half cheese half bacon pineapple and banana pepper made the whole piece of that way and told me I was wrong and then all for me anything except for it to remake my pizza for me to pick up no refund nothing worst service I've ever had
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December 2023 by Judy Ashburn
Best pizza l’ve had in ages! They got every detail right and it was GREAT!!
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December 2023 by Andrea Hogwood
This review could have been an excellent story about customer service when mistakes happen, because we are all human after all. But it most definitely is NOT. We ordered food about 6:45.Took awhile to get made, which we understood because it was Friday night. At 8:00 got a notification that the pizza was on the way. At 8:15 got a message that the pizza had been delivered. It had not. Called, got put on hold immediately. After 10 minutes, called from a different phone while still on hold with the first. Got an answer, and NOT put on hold! So I explained what happened, and was put on hold while he “figured out what was going on”. After sitting on hold for 10 minutes again, I called back from the first phone. Explained AGAIN what was happening. Was told that they were waiting for the driver to return, then he would bring us our food because he had the wrong order, but details were very vague, no apologies at ALL for the mix-up, and he guessed it would be about a half hour but didn’t really know, and seemed annoyed that I wanted to know. I am positive the delivery drivers have phones and communication between drivers and the stores should be better than this. At this point it was nearly 9:00 and we had a very hungry and cranky kid (as well as adults), so we decided we would cancel the order since we had no way of knowing when or if it would arrive and go get something fast somewhere else. As we called back to tell them this, the delivery driver pulled in our driveway (so definitely had NOT gone back to the restaurant). Our order was correct, but was lukewarm at best. All in all, terrible experience and will be using other pizza delivery from now on.
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November 2023 by Inferno_ Kaido
They were the nicest people you will ever
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October 2023 by CHRISTINE HARRIS
ALWAYS GOOD FOOD.THEY FIX YOUR ORDER IN FRONT OF YOU.
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October 2023 by Shawn Traylor
Service was good but the pizza was dough not enough sauce and lag on pepperoni and sausage and cheese
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September 2023 by William Grieger
No good. Told I was getting a make up delivery for a messed up order, it’s been over an hour now and nothing. Called twice, both times I was told it be fixed and delivered
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July 2023 by Wendy Darnell
The pizza was great! The manager and staff were friendly, polite, and provided great customer service!
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June 2023 by John Williams
Today I placed a delivery order at approximately 3:40. I was told between 28 and 38 minutes. At 4:30 I called to check the status. I was told the delivery person had left the building.We live 10-12 minutes away . I left for work, my wife said it arrived at 5pm,an hour and 20 minutes. It was cold. When I called back I was told that they are short staffed and she had several orders to deliver.Even though I was told the next one would be free..I find that explanation and service is be unacceptable.
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June 2023 by Tausa Brackett
Very nice people work here. They always willingly to help customers with orders. Jordan was very polite and help me!
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June 2023 by Dana Arnold
Totally disappointed today. I placed my order online at 10:50 am and a pizza arrived at 11:10 which would've been wonderful if it had been anything that I had ordered. I called at 11:15 to let the manager know I had gotten something completely different than what i ordered. He said it was his mistake and that he'd have another sent out. I waited another 50 minutes and still no pizza so I called again. The same manager said he forgot to give it to the driver on his last run but that it was leaving the store now. Finally at 12:40......almost TWO HOURS after I placed my order a very cold pizza was delivered. If there was ever a circumstance where a credit was due or maybe a "next pizza free" this would've been it. I was very polite on both of my phone calls despite my annoyance (and hunger) but I barely even got an apology from this manager. The driver was very kind and since it wasn't his fault I felt obligated to tip him again for the second trip to my house so this was one very expensive cold pizza. You would just expect management to try to make it right after they mess up someone's order like that but I guess my business wasn't important enough. So with the additional tip, I paid $27.76 for a cold one topping pizza that I didn't even enjoy. I wont be ordering from there again anytime soon. Like I said....totally disappointed today.
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June 2023 by Dee de Cheubel
I love big New Yorker foldable Pizza but what I don't like is the 599 delivery fee did Papa John's just keeps. How much of that actually goes towards the driver probably not much if anything at all
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May 2023 by Evan Steele
I want to give a better review. I have been ordering from this spot for years, and no issues. I've had issues in 2/3 of my last deliveries. The thing that really bugs me is how the delivery drivers respond to you when something is wrong. Instead of being courteous and willing to solve the issue, they want you to just forget.For example, Driver enroute to my house on Papa Track. I get the "delivered message", but they didn't deliver it to me. Call the store, and store agrees to send me my order. So now I am waiting longer, offered no consolation. Then the new driver shows up without my drink. I point this out and the driver complains that I would be taking the next orders drink? What about my drink?Next order goes smoothToday: Driver shows up without drink, parmesan cheese packets, garlic cup, red pepper packets, and extra pepperoncini. All of which I paid my $$$ for.I can't change the tip after ordering on the website, because ultimately I believe its the drivers fault. Well ultimately its the Managers fault for not properly training the drivers.I think Dominos would be a better option!
