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June 2023 by Robin
I needed assistance with my vehicle and they were right on it and got there as quickly as possible
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May 2023 by Kelly Ecimovic
On Wednesday, we reserved a 2-room capacity truck and furniture pads for Saturday rental. Went to pick up the reserved truck and were told AFTER PAYING that neither truck nor pads were available - but we could have a 1-room capacity van instead. We declined and asked for refund. Full amount was not finally refunded until AFTER we had to contact the “Area Supervisor.” If you want to get what you reserved, rent from another company. I would give a zero star rating if that were an option.
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May 2023 by Heywood Johnson
Great service Repair well done
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April 2023 by Ruby Ozretic
Special thanks to R. Jones. Great customer service skills, super friendly and knowledgeable. Truck was super clean and in perfect conditions.Penske is the best moving truck rental in the market.
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March 2023 by Nilsa Arroyo
Granddaughter rented a truck but went to the wrong pensje truck rental. We xalked and they advised her no problem..we will wait on you to come and pick up the truck. When we hit there, one of the mechanics told us that the contract manager left. Never bothered to wait as promised. Not cool penske!
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October 2022 by Chris Dyson
Slow but trucks are always clean
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February 2022 by Alexander Mason
Pretty good about fixing little things quickly or giving you a rental until they finish. Wish the maintenance was performed more thoroughly.
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December 2021 by Ciara
Sent me down the road 750 miles with the jankiest truck of all trucks.Corporate paid for this truck because if I did, we'd have a major issue!!!!Dirty, shaky and unstable in ALL of it's ways! The DEF fuel meter was broken and read on E the entire way. My things were secured and still were broken and heavily damaged!
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September 2021 by Emmaline Price Terry
Friendly service and good amenities. Jake was very courteous and thorough, answering all our questions.I rented from this location three years ago when I moved to Richmond and rented again this week as I am moving away!
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August 2021 by Duane Doku
Went the downtown location at 802 holly springs ave and was helped by Jake and Kate, they both extremely helpful and even looked out with a vehicle just for me despite being booked. I’ve been running around to various U - Haul companies and kept getting denied because I didn’t have a reservation (and the customer service piss poor) but yeah Penske great everyone should definitely start moving with them
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August 2021 by Fran Kealey
Could not ask for a better experience
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July 2021 by Huey Gordon
Very courteous and professional
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May 2021 by Emmaline Terry
Friendly service and good amenities. Jake was very courteous and thorough, answering all our questions.I rented from this location three years ago when I moved to Richmond and rented again this week as I am moving away!
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April 2021 by Cecile Rock
Ended up going elsewhere on this occasion because all they had was huge trucks at the time. We needed a cargo van. Past experience was great.
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February 2021 by Rachel Belsky
In a (stressful, long) move from NJ to VA, the team here was very helpful and accommodating. Highly recommend. Thank you!
