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February 2024 by Michele Freeman
Officially done using this location and Carytown for any type of grooming services. Altered my work schedule and my own appointments to accommodate my pets appointment only to be called as we were leaving out to let me know the appointment was being canceled. Was offered other days but it was the nonchalant and carefree attitude as if people can come whenever, take off work and keep inconveniencing themselves for petco… this has happened way too many times and I will not be using petco for any services again.
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February 2024 by Kenneth Woods
I left my wallet at home. But I was able to use goggle pay for the first time! I was very happy that I didn't have to go back home and get my wallet.
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February 2024 by Sayra Kidd
A great neighborhood store but management is rarely seen. Stock of items is OK and store is clean.
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February 2024 by Sandra Banks
Friendly and caring staff.
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February 2024 by Heather Rdomnai
This place is FILTHY!!! Went to buy some cat food the other day because someone gave me a gift card here. I pulled the cans of cat food out the box and there were tons of dead bugs in the box!! Not to mention the poor rodents don't look like they are in good living conditions. Walked out and went to my usual place to get cat stuff. First time in a petco and last time in a petco. Gross.
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January 2024 by Crystal Jones
They refused to bathe my dog because they were convinced she was pregnant even though I told them she was going through a psuedo-pregnancy, even the vet thought that was crazy that they refused my dog. Unfortunately, this is the 2nd bad experience I’ve had with a groomer at this location.
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January 2024 by DJ
I placed a mobile order for pick up since the petco at my location was out of a certain item. Ken handed me the order neatly packed and labeled. I walked back into the store since I needed one more item and as I looked around everything was stowed neatly and the whole store was the cleanest petco i have ever seen. I stayed and got more than the item I needed since they had impressive varieties of every category. As I was checking out Ken was courteous and talked to me about one of the toys I got. He was an engaging and a professional employee. I may return to this location even though it’s not near me just because how pleasant it was.
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December 2023 by Lorna Gallardo
Staff is so friendly, polite, helpful and respectful
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November 2023 by Barbara Corson
Went online to buy a bag of dog food and could never finish the order. Very unhappy. I was not able to get a special discount or load my new credit card on the website. I ended up driving to the store to grab that bag of food and only got a small discount vs the bigger discount I was hoping to get. :-(
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November 2023 by Andy N.
Long line waiting for 20-40 minutes on the line everytime check out. Worst business management ever seen in my life for this store
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October 2023 by Brett B.
They had the dog food I was looking for (wholeheartedly wet dog food can 12 pack), they price matched the online price, and the young blonde woman who rang me up was incredibly helpful and friendly. She also helped me sign up for the membership program. Great experience. Do recommend.
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October 2023 by Jeffrey Hinson
A nice selection of products for all pets, but the staff is exceptional and really makes each visit of value and pleasurable.
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October 2023 by Tashan Brown
This store helps us keep our pets healthy and strong, living as long as they can.
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October 2023 by Tiffanie Martin
Awful grooming experience!!! My toy poodle haircut was butchered! He was cut so low it showed his skin. The groomers there are nice but some are unskilled. The groomer stated my dog was mated, which was totally untrue. My fur baby is groomed every month or two at the most. Very disappointed in the service there...
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October 2023 by k w
For all my FISH & WATER PLANTS LOVERS…. Please go see “ALEX” here at this store!I have been here all weekend to start my first fish tank up with GloFish…and he HAS BEEN MORE THAN HELPFUL! Not only did he give the right education about my fish, but also my tank “up-keep” information and products. I went to the PETCO Ashland store, at first and was completely told everything WRONG from head-to-toe.This weekend, Alex has been there every step of the way with helping me upgrade my tank, products, fish memberships, and even replacing my fish that sadly died due to the misinformation I was given at another store.Thank you so much Alex and be so passionate and helpful with your job. It’s people like him, who need to be recognized and I just want everyone to know how helpful Alex was during this whole weekend process. Everyday I came in and ask for Alex! Your amazing Alex and thank you again!!
