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February 2024 by Samantha Anderson LMT
Staff was very attentive
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January 2024 by Edin S.
Absolutely horrible service when you arrive. This review is also for the 2 other cars that waited for over half an hour to be seen while people were arriving much later and were being seen. Once you get there, they ask you to park in the back lot in a parking spot. We arrived at our appointment time at 8 am and waited until 8:30 to be seen to start the paperwork. 5 other cars arrived much later than us in between that time and we're all seen before us because there isn't a system where they take whoever came first. There is 1 tech that runs in and out of the business and whoever she sees closest to her she speaks to. FYI, the closer you park to the business the better your chances. On that note, do not stress about being on time, as they emphasis, because you'll be seen much later. People will show up much later, even late, than you and if the one individual they have walking around outside car to cad happens to pick you that's how you'll be next. I've never seen a business operate on such a high school sort of system. I spoke to the other cars there and they were just as pissed as people arriving late were seen way before them. I've never been the person to leave a review, never wanted to waste my time but it was that egregious and this individual did not care. It was an "early morning I don't want to be here" attitude approach.
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January 2024 by Twiztid Dream
Both our dogs have been spayed and neutered at this facility. We have continued to use them for our routine vaccines. Our dogs are very fearful of people and the staff have always been friendly and patient! Highly recommend
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January 2024 by Argy pacas Iraheta
Great team excellent price
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December 2023 by Don Tenney
This place is great ?
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December 2023 by Kanesha Yeldell
Great service and took great care of my puppy
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December 2023 by Tracie Waldo
Very courteous staff, took good care of my pup, and made good recs for his post op care, also got him chipped so he'll be safer. 10 star service!
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November 2023 by Renee Darksteel
Staff is amazing. My bunny and I had a great experience here. Highly recommend.
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November 2023 by Hailey Herbst
Everyone was very nice! Though the online scheduling can be a bit tricky if you read through the docs they will guide you completely. I got a call that week that I submitted my app. They also call right before the appointment to answer any questions and give instructions. My boys were neutered quickly but safely and at an affordable cost. They have healed perfectly and we appreciate PAL!
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November 2023 by Angeline Slayton
I took a feral cat that I was doing trap, neuter, and release with to Prevent a litter. They are a great organization in Richmond and definitely needed. Thank you for providing low cost spay/neuter services. The kitty is doing great and almost ready to be released.
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September 2023 by Mandy P
I've use this place so many times over the years and cannot say enough good things about them. They really do care about the animals they see and it shows. The prices are the lowest I've ever found and has been so helpful when I needed to take my cats and dogs in for something unexpected. They're actually booked up for quite awhile and have been since COVID but I sincerely hope they will be back to normal availability soon. Highly recommend this place. Especially if you're on a budget.
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September 2023 by Jenni McCord
Fantastic group doing very important work for Richmond and surrounding areas. Professional, courteous staff and front desk is very responsive.
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September 2023 by Edward Lang
PAL is full of great people doing great work. Excellent communication from start to finish. Thanks PAL!!!! You guys rock!
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July 2023 by Emily Gordon-Agarrat
After twenty Staffordshire Pitbull Pups(two litters), we knew we'd have to get our handsome boy neutered. After his procedures, he had a few complications(no fault of the vets) & they were very supportive on Carmello's overall road to recovery. Excellent doctor and staff.
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June 2023 by Amy Parks
I got my rabbit Brownie spayed here and they gave her pain meds to take afterward. Within a week she was fully recovered and back to herself! It took months to make get my request in the google doc because slots fill up so fast since they offer the cheapest price in the area. Also most places don’t spay rabbits.
