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November 2023 by G M.
For the 3rd time my Oil filter was not changed. I always mark my filters so I have caught them 3 times not changing the filter. Was the oil changed? Don't know...doubtful. They always act like this is a huge surprise and never happens. If it has happened to me 3 times, how many people have been swindled.Not feeling very VIP!One time I waited almost 2 hours to not get my oil/filter changed.
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November 2023 by Jacob Dellipriscoli
4 days to work on my F250 powerstroke to replace coolant pump and front brakes. Didn’t even top off all my fluids like the ticket said. Worst service I have ever experienced
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November 2023 by Dick D.
Purchased a Ford Edge here a few years ago; made sense as we had two other Fords in the family. When service was needed for any one of the vehicles, the service staff ALWAYS recommended unneeded repairs. Once when the Edge was in for an oil change, I was told both new tires and brakes were needed. Problem was while the car was three years old, it had less than 12,000 miles on it. The tires and brakes were fine (and still are); the service person just assumed new tires and brakes were needed. When I pointed this out, the service person blushed as she had lied when she said they had inspected both the tires and brakes . Most recently I received notice of a recall from Ford for our 2013 Focus, it was suggested that I bring it in after the first of the year. Perhaps coincidentally this is after the warrant expires!
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October 2023 by alyssa c.
The people at Sheehy Ford are incredibly kind, professional, and speedy! I needed a state inspection done and it was affordable and efficient. The staff was super communicative and helpful. I can't recommend them enough!! I'll definitely be going back for any/all of my maintenance needs.
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August 2023 by Zachary P.
1:19 mins for an oil change with an appointment and when I walk up to the window and ask oh yeah it's done not impressive vip not worth in my opinion
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August 2023 by Matthew Jones
I would never buy a vehicles from Sheehy ever again. I will say that my sales guy was great but that was it. I bought an $80k F150 and from day one the brakes squealed (and still do) not just when braking but while driving. I waited until I had to get my first oil change to have them looked at and when I was checked in I was asked if I was going to wait. I said yes, and they even wrote it on the ticket in big letters WAITING. Four hours later... I went up to the service counter and asked for an update on my vehicle. The guy said he didn't know I was waiting. I pointed to my ticket in front of him and said yes you did, it says it right there. I told him to get my truck. He said they still weren't finished with finding the noise from the brakes. Four hours and they couldn't figure it out? More like they didn't do anything because my brakes still squeal. This was the third time I had brought my truck to this service location and each time I was treated like I didn't exist. The first two times was to get the badges installed on my side fenders. That was a nightmare dealing with that, too. I was contacted two time telling me that they were in and I could schedule an appointment to get them installed. The first time I drove from Richmond to the Midlo location, per their request, only to be told that they didn't have my badges. What a joke. When I bought the truck I signed up for the VIP membership and no regret it. Do not sign up for it. If you use it once you can't cancel it. That is unacceptable. You are forced to either keep using their horrible service or go somewhere else and keep paying for something you don't want to use. There should be laws against that. Beware of what you are getting involved in. I didn't know the service was going to be this bad. If I did, I would've bought truck from somewhere else. I hope at the very least I saved someone a few hours of sitting in their waiting room.
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August 2023 by Bill P.
Pleased we were to find Sheehy of Richmond could handle the size and weight of our Ford F53 based class A Motorhome (a rarity even among truck dealers). Repairs indicated by our flashing engine light were completed in a timely manner. John (leader for RV repair) took extra time to share good maintenance tips. Only negative was their backlog of RV work, but John indicated construction was planned for Sheehy of Ashland to also work on the truck part of RVs.
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July 2023 by Karen B.
Purchased a Ford Maverick from this dealer, which is about 650 miles from where I am located, due to lack of inventory. Paid a HEFTY premium, but had little choice as I needed this specific vehicle to meet the specs for adding disability equipment for a disabled relative. Bargained for seat covers as part of the deal. To this day, and despite following up, have never received those covers. Thanks, Sheehy Ford, for confirming all the terrible things people say about car dealerships.
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June 2023 by Keith Nuttall
Good buying experience on a new Expedition .
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May 2023 by Tyrone Roisten
Received great service on my last visit
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May 2023 by Robert Snead
The pick up and delivery worked great. Service was great
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November 2022 by Dustin W.
On 08/1/2022 I purchased a used 2019 Ford Flex from Sheehy Ford on Midlothian in Richmond VA. Upon inspection of the vehicle I noted that there was damage to the interior and exterior. There was damage and vulgar language carved into the GPS/Radio screen (Fu*k you evan) as well as the passenger dashboard "CHEATER", the rear drives side cargo window did not match the car as it had been busted out by previous owners during a crime of passion / domestic volience event prior to my ownership. There were also other items listed on the We OWE form signed by the dealership. Sheehy ford assured me that the damages would be fixed and in fact majority of the items were on back order due to the pandemic. After several months of follow up on 11.11.2022 The vehicle went in for a week to have repairs to be done. Upon dropping the vehicle off I had explained prior to several people , I have two mentally and physically handicap adults in my home and that's why I needed a larger vehicle. I was given no choices and fact looked at funny when I questioned the fact that was being loaned a small SUV despite purchasing a large SUV. The vehicle was kept for a total of a week and upon pick up on 11.20.2022 noted the dash , and windows on the back did not match and repairs were not completed to satisfaction. The cashier on 11.20.2022 Told me a manager would contact me on Monday 11.21.22. On Monday I was contacted by several managers stating that they had completed all they could do for me at this time and that maybe I should take my business elsewhere. The We Owe is very specific and I purchased the vehicle with the impression that it would all be fixed to satisfactory and this has not been done.
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September 2022 by Suzanne S.
What seems like a great deal with lifetime oil changes, isn't. A minimum of two and a half hours to get a oil change every single time, along with rude staff.
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May 2022 by Connie J.
I purchased a new 2019 Lincoln Nautilus (purchase date 11/20/2019) to replace a 2011 Lincoln MKX (I have always driven Fords - 1984 Escort, 1990 Aerostar, Windstar, Escape, Mariner, MKX and my husband has owned F150's, Explores and now a 2020 Aviator). All purchased from Dick Strauss Ford and now Sheehy of Midlothian. The 2019 Nautilus has leaked due to a manufacture defect since the day I took possession of the vehicle. Sheehy service worked on it multiple times from early 2020 to fall of 2021 each time telling me when I picked it up that they had fixed the problem. This car has been soaked with rain water multiple times as this was NOT a small intake of water. I reached out to Sheehy and Lincoln as early as 2020 asking for them to buy the car back and each time I have been told "they will not make me an offer at this time". In May of 2021 the dashboard on the 2019 Nautilus started to black out so I had no idea how fast I was going, etc. Sheehy says they couldn't out what was causing this - I believe it to be the water logged electronics. On Saturday, April 23, 2022 we noticed a horrible smell and discovered the car had leaked again and the carpets were soaked. The car was dropped off Thursday, April 28, 2022 to be looked at April 29, 2022 and when I dropped the car off I asked as I always do please contact me about my car (not my husband). I never was contacted and after finishing work on 29th I tried to get info on the car and was told no one knew anything and it would be Monday, May 2, 2022 before anyone could tell me anything about the car. Sheehy did send my husband a text at 7:30am on 4/29/22 but he didn't get a chance to relay the information because we both work full time and he responded to the text to contact my phone number. I have requested multiple times to be called and not text about this Lincoln (Lincoln should have that request in their system and assured me that wouldn't be problem to actually be called on the phone). Sheehy says they can't change which phone number is contacted since we are husband and wife and on the same account. No information was texted to my husband about keeping the car all weekend, what it would cost us for this repair or any update on what was taking place with this vehicle. This morning 5/2/22 I did get a call from Sheehy and they are saying this was leaves that clogged the sunroof. I asked why leaves are getting into this car as all my Fords & Lincolns had sunroofs and I've never had these issues before. Sheehy said this repair is on me BUT he wanted to be go "good guy" he will cover the cost for the sunroof but if I want new carpet I would have to pay for that. This carpet has been soaked so many times it is not healthy. March11, 2022 we found a large leak in the 2020 Aviator and the Sheehy employee laughed when he returned the car to my husband explaining that it was also a factory defect and "probably" been leaking since we took possession of that vehicle January 1, 2020. There is definitely a pattern of Lincoln not completing assembly of these luxury vehicles. I am very frustrated with the Sheehy and Lincoln as I keep asking for a buy out price on the 2019 Nautilus as I want out of this car. All you hear in the news is how you can get rid of used vehicles - for me as a woman with a factory defective vehicle I have been told they can't give me buy out quote because I contacted Lincoln, as of 4/30/22 when I physically went by the dealership - I was told I can't get a quote on the 2019 Nautilus because it is disassembled and they have to be able to drive it to give me a quote. I like buying America made products and using local businesses but this is not a good product nor good business behavior by either Sheehy of Midlothian or Lincoln.
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March 2022 by Darleen Karpus
I had the best experience at Sheehy Ford when I just purchased my new 2022 Ford Explorer. All of the sales people that I met were great. My personal favorite and most helpful was Edson. I had been having a very hard time finding a new vehicle and he went above and beyond to make sure I got what I truly wanted. I would go back again to him for his straight up talk to you and all the service and help he gave me. Sheehy should be very proud of all of their employees. Darleen Karpus
