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December 2023 by M
This store is organized, friendly employees, and very nice manager, Mirah (I think is her name). Good clothing selections. I will update this rating to 5 stars when they reopen their dressing rooms. We were informed that their dressing rooms are no longer open which I believe may have to do with internal controls for preventing theft which unfortunately impedes on honest customers ability to try on items before they purchase so they don't have to return them. Having fitting rooms is a level of customer service that should be extended to customers but I also understand why they closed theirs for loss prevention matters but it is an inconvenience for good customers. Again, nice store, nice staff. Good music & atmosphere.
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November 2023 by Chane Wilson
Mila was so helpful when I came into this store. Great customer service and the staff always has a positive attitude. This is the only location I will go to !
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November 2023 by Tracey Solomon
After calling several stores in the area and getting no where, my daughter and I experienced the most caring and exceptional customer service at store #681 in Richmond today after she heard my daughter's emergency. The Manager, Saepreanna and Latika went above and beyond and found the perfect needed merchandise for my daughter's Sr Yr college homecoming all via telephone, WOW!! Very professional, patient, and kind. Angels, Thank you for making this a special moment in time for her, we are forever grateful and thankful. Blessings!!???
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November 2023 by Apostle Baker
Latika was so helpful I had a hard time at the other store came her . And her customer serves and friendly was unspeakable . She the best . Thanks for having her there
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November 2023 by K-Winston TV
Mila was amazing. She assisted my girlfriend and I with great customer service.
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October 2023 by QuaMesha Baptist
Sap and Mila was amazingShe helped get my money back when something was completely wrong
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September 2023 by Chanel Brock
I usually frequent this Rainbow. I must say this Rainbow is always well stocked!!!! Price is just right and it’s so near me during lunch!!! But I must say I did notice one employee whom I actually this week assisted me and this time I have to say something! She was so rude! One item I wanted to purchase didn’t have a tag! Again not that it’s her problem but she had to do her job and look for the item! “I understand that” ok next she finally made a price up and did the steps that they have to take but I heard the manger as I found out tell her to search it up on the site or wait for another store to send picture! Ok, long but shirt it was on a mark down rack yes different color but what wait I found one on line and she said that’s not IT! I said ok thinking to myself like please hurry I’m on break! But this is what brought me to review she told me pick on the screen receipt email or print! Again I frequent that store! Ok I’m waiting and I ask what price 14.99 and I know it’s 5.00 because come in it’s right there she says to me. “Won’t you pay attention to the screen to pick print receipt or email! I had already picked the receipt! I couldn’t believe she spoke to me like that again! She is RUDE!!!!!!! First encounter I I held I. 2nd n 3rd now really you tell me an adult pay attention. I hate for anything to happen but I didn’t choose your job!!! Customer service is hard but please be cautious and remember you shop places also!!! The manger with the thick hair very friendly and the other manger I like how they work together but fix them be kind to people you never know or be mindful! She looks a bit older but she is so so so rude! Great Rainbow but at times I cringe to go inside! Also, when I go it’s a nice man whom I thought was like a stocker or door greeter!!! He is so nice he doesn’t look at you like you are about to steal and he speaks every time!!!!! Mangement atspecially the lady with the thick hair I hate to say it that way but one day she said she would cut it off and I don’t know her name!! But she treats Rainbow as if it’s a 5 star boutique!!!! The employee just train her like outside but if she anything higher than sale STOP her!!!
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September 2023 by Destinee P.
Love the clothes here but sometimes things will be marked on clearance then rung up as another price .. I don’t like that at all! And the attitudes of the ghetto cashiers.. not all them are ghetto but majority.. always seems like they don’t like their jobs ..could be more organized and have better customer service .. I bought this romper it’s marked as 5$ like the other items I had gotten.. but the cashier rung it up as 10$.. and didn’t even tell me until I paid for it smh how unprofessional.. but I still bought it because I don’t like drama and it’s ghetto over there
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September 2023 by Yolanda Wilson
I shopped at the White Oak Rainbow Store and I was helped by Mila. She was awesome!Mila was in the middle of working, but she took the time out to help me look around to find a size of an outfit that I was looking for. I didn't even have to ask her. She asked "Are you finding everything alright and I said "No" and she jumped right in to help. And every customer that left the store, she bidded them a BLESSED day.I TRULY WISH MORE stores had employees so willing to help!!!
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September 2023 by Selina Wilson
This Rainbow has awesome customer service. Mila, was so helpful with helping me select the perfect items and the prices were very reasonable. I will be back again!
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September 2023 by Rhae Irvin
Excellent selection!!!....Mila was very professional, polite, and helpful!!! Will definitely be back again!!
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August 2023 by Destinee
Love the clothes here but sometimes things will be marked on clearance then rung up as another price .. I don’t like that at all! And the attitudes of the ghetto cashiers.. not all them are ghetto but majority.. always seems like they don’t like their jobs ..could be more organized and have better customer service .. I bought this romper it’s marked as 5$ like the other items I had gotten.. but the cashier rung it up as 10$.. and didn’t even tell me until I paid for it smh how unprofessional.. but I still bought it because I don’t like drama and it’s ghetto over there
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July 2023 by Alesia Bullock
Mila was very niceGreat Customer Service
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July 2023 by Angela Thomas
Nina was very respectful and helpful
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March 2023 by Angela Long
The store associates are friendly. The store is well organized. And they have a great selection of clothes. Thank you! See you again soon.