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December 2023 by Kyleigh F.
Hello, I was emailing regarded multiple employees being extremely rude to not only me but my significant other and witnessed other people being treated badly too. This incident was at Regal Cinemas West End location in Richmond Virginia. Brandon the manager was extremely rude and not polite what so ever. I do not understand how he has the position of being a manager. While getting tickets we were told you have to be 21 since i did not have my id. I was not aware of that considering the fact that it is a tiny text when buying tickets. Which sound be fixed and there should be a (large) notice about before purchasing tickets. As in a notice on the whole screen and you cannot continue until you have seen the notice. While approaching the desk to speak with a manager asking if you had to be 18 or 21 Brandon immediately came off with an attitude about it and I explained that I did not bring my id because i had my tickets on my phone and thought only one person had to bring an id and that person could be 18. Yes, i understood wrong about the age part and id, but I am extremely unsatisfied with how we were treated and the amount of disrespect that was given. While asking for a refund since I already bought the tickets online he continued to say it was not his problem. For someone who is a manager, whom is supposed to have good customer service, and be helpful to customer, he obviously should not be in that position. I am extremely disappointed with how we were treated and it could have gone a better way.
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December 2023 by melina bee
Immaculate aesthetics which they had best preserve but the theater isn’t sound proofed it seems so the sounds from other movies and the lobby music can be heard in the background :(
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November 2023 by T Brooks
RWT is a great choice to enjoy a movie. The staff are friendly and courteous. I prefer this theater, because it's quiet, clean and always a good viewing experience.
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November 2023 by Adam Fox
Love the theater. Used to be the go to theater when I was younger, along with the defunct Ridge Cinema.Good times. Wife and I watched Exorcist Believer
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September 2023 by Tim Smith
We enjoyed watching MI there today. Its an older theater but it is surprisingly clean and updated inside. New seats are great!! I'd also like to call out the staff there today - everyone was very nice, specifically the manager Jonathan!
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September 2023 by Arthur McK
Tickets are purchased at snack counter which I am not a big fan of if I am not interested in popcorn or anything. However, the manager on duty was leading people to the ticket kiosk and was helpful. Theater sound and picture were fine. As with most theaters, a thorough good smelling cleaning would be great.
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September 2023 by Dale William Neal
Always enjoyable and rarely busy for matinees. Plus I love that they don't make you pick a seat when you buy the ticket...some things are better the old way.
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August 2023 by Megan Schmidt
Love going to this location. It’s nostalgic, and most importantly - it doesn’t do forced assigned seating. I can’t stand that change at other theaters.
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August 2023 by Lisa Guriddi
I love going to this theater! So nice not to have all the crowd and love that we don't have to have a seat assignment. Employees are great!.
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July 2023 by Lewis Evans
I haven't been to West Tower in years and decided to go check out Transformers Rise of the Beasts there! That theater brought back memories I had when I used to go there as a kid back in the day! It's still well kept inside and out and the only upgrade I wish they would make is to have stadium seating! Other than that I still love the place!
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June 2023 by Mark Smith
Love this movie theater. Always clean and even though it’s a much smaller operation than it was back in the day they do a good job. Stoned teenagers working a movie theater makes me most comfortable and is honestly the vibe want and expect.I go here opening week of every movie I have wanted to see in the past two years and half the time I return the next week to see it again. Hopefully this review doesn’t get too much attention because most times you have plenty of seats to choose from.Prices are fine. No more not less than you can expect at a theater playing new movies. 5 stars all day.
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May 2023 by Jason Wise
I saw The Covenant today, which was a stunning film, at Regal West Tower. The staff was polite and friendly, the popcorn was hot and fresh, and the theater was clean and comfortable. Being so near 2nd & Charles, a plethora of food options, and right outside Short Pump makes this a great location to visit.
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March 2023 by William P.
I love the regal cinema, but on Saturday March 18 me and my son had the worst experience by far. Two managers or employee and manager by the name of Candace and Johnathon, was very disrespectful to my brother about the movie scream. Johnathon the manager was cursing and using foul language in front of my kids. He also screamed out how much he hates kids. My children also stated that he dislikes kids and that's why they weren't allowed to see the movie. Johnathon also step up in my brothers face and using gestures as if he wanted to fight. My kids were crying and in total disbelief, so was I in total shock. I've never witnessed anything like this before. I think something needs to be handled about this unprofessional behavior. One star is giving satisfactory 0 stars would be POOR, and that's exactly what this place gave.
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March 2023 by Marquis H.
Hello My my name is Marquis Hill. On Saturday March 18 My Family and I planned on having a birthday celebration and instead we received a nightmare. The events of March 18 were horrible and traumatic for me and my children! A simple trip to the movies turned violent by the Regal West Tower MANAGEMENT And Staff at 8998 W Broad St, Richmond, VA 23294. We First arrived to the theater at 9 PM . Myself my oldest son,(10yrs) my nephew(10yrs), and my Youngest Son,(6yrs turning 7yrs) whose birthday were celebrating. We went to see the new Scream Movie in 3D. The children were excited as we approach the counter to order our tickets. The Staff was nice as One employee ant the counter asked for all of my children's ages for the movie. I told the employee all of the children's ages and another employee staff also heard as well. 10 PM was the last 3-D showing for the movie and we purchased the 10pm tickets. one adult and three children for $63.18.. with an hour wait we decided to stop bye a near by relatives home to wait out here the weight of the remainder of the time. The children were so excited for the movie, especially the birthday boy because scream is his favorite thriller movie. At the relative home we picked up my nephew (10yrs) who also wanted to tagalong and see the film. We arrive back to Regal West Tower 8998 W Broad St, Richmond, VA 23294 at 9:55pm. I made time to purchase 1 more Childs tickets and large popcorn, and fountain drink just before the movie started but that when everything went wrong. As I approach the counter Manager Candace is taking my order at the registers. I started my asking for one additional child ticket for Scream 3D for 10pm and a large popcorn and large drink. Candace immediately and rudely ask "how old are all of them" my immediate response was I already have tickets for three of the children I just need to purchase an additional one for my nephew who is 10. Candace assumed that I did not purchase tickets a hour earlier because her response was "who do you have tickets for and when" I showed her my receipt and my three children tickets I just recently. Candace then asked "how old is he and he" pointing to my nephew (10yr) and my youngest son(6yrs turning 7yrs), who birthday it is. I responded with their ages and let her know. I only needed one additional child ticket for my nephew(10yrs) Candace reply that she cannot sell me another child's ticket. I explain to Candace that her employees already sold me the tickets and asked the children for their ages and the employees also vouched that they did as well.. Candace rudely reply that regal policy is no child under 7 can see a R rated movie. .I'm very confused on what does she want me to do next. Candy said she was going to have to refund me my initial purchase of 63.18 for my tickets I purchased 1 hour earlier. I explained that we already purchased the tickets and was already verified ages and we only needed an additional ticket. Candace said policy is policy and they are correcting an issue that her employees made a mistake. By allowing me to purchase tickets for my youngest son, who birthday we were celebrating .The children were shock and disappointed. I asked Candace if I would've just walked in and got the kids seats came back out and got popcorn, then the children will be seeing the movie. Her response was we cannot see the movie. So except the refund or except nothing. So no other option I accept the refund and another manager name Jonathan intervene. Jonathan explain that yes I had tickets but I would have never got past him and he would've sent us back around. So now we're harassing parents and children with already bought tickets at the gates. Jonathan stepped in and got very angry and loud with me as I was leaving. Jonathan attempted to attack me. My children were scared for their lives and crying. Jonathan openly stated that he hates children and he never wants to have them . (Recorded on Camera) All I can think of is what kind of company business management ruins, a chi
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March 2023 by Kad. N_
It's quiet and u don't see that many ppl at the cinema which is great. Probably cuz there aren't any 3d movies. They have an arcade for lil kids too