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November 2023 by Gail Lewis
I am very pleased with the service that I always receive from Richmond BMW. They take great care of my car. It's so nice to pick it up and it is also nice and clean. 5 Stars!
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November 2023 by katrina hi
The buying experience started off a little rough at first. I would like to say thank you to Anna Lisa, who, by the way, knows her vehicles and is an awesome saleswoman! She took the time and checked in on me and my family after our purchase (she wasn't even our salesperson).Last but not least... to a great managerial staff, who took no time to clear things up. Everything was taken care of in decency and in order.Thanks
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October 2023 by Tina Liu
Highly, highly recommend this dealership! My salesperson Sandy was a consummate professional -- so patient and supportive throughout the process, especially as a woman buying a new car. His manager, Akshay, was also very professional and very kind. Both answered all of my questions and took the time to explain everything to me. They even stayed after the dealership closed. Please go to this dealership if you are looking for a BMW.
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September 2023 by Brittany Fernandez
The people here are very nice and helpful. The place was clean and offered coffee and TV, while you are waiting. However, the thing that left the most impact on me was Steve. Steve Lerner was the one who assisted me with buying a new vehicle. He was very attentive, informative, respectful, helpful, and much more. Also, if you enjoy music, I highly recommend looking at his cubicle! If you are looking for a new vehicle, talk to Steve! Thank you for all of the help, Steve and everyone else!
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September 2023 by Horacio Pino bad
Had a great experience @ BMW Mike service advisor Mike kept me up to date status on my i8 that was in for an oil change. Even when the shop lost power. He was apologetic but it wasn’t even fault. He still made sure I was informed . Asked him about parts. He took it upon himself to research and find out what I needed. My car came back on a recommend service. He advised me. But wasn’t “ pushy “. You get those that if you don’t do this your card going to blow up types of advisors ! Not Mike. He did his job the right way he advised , and backed off - allowed me to make the decision without pushing me ! Great job. Made me feel he had my best interest. Totally pleased with BMW on Broad st .
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August 2023 by Keon Jones
I stopped by Richmond BMW looking for a car for my sister and ending up leaving with a 2022 BMW M4. The experience was nothing but amazing. Working directly with Martin & Lazarus (Sales Manager) was great as they were extremely knowledgeable of BMW and it's technology. The next day I bought my sister back to purchase a BMW as well. I highly recommend this location and be sure to ask for Martin when you get there.
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August 2023 by Will Estep
This was a great experience for me. I saw the vehicle online came in the next day and Martin had everything ready. It was a quick and easy process from there. No pressure from Martin or the finance department. It was very professional and would highly recommend anyone who wants a fair price and smooth experience!
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August 2023 by John Sydnor
Steven Lerner was an excellent salesman and educator for my first lease and our first EV. (i3 ReX).Always helpful and professional.
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August 2023 by Dan W.
So I made an online appointment last week to have several things looked at and fixed. "Va" was my service writer who took the time to listen to my concerns and to my story. The quick is, I was left the car by my dad. It's not a car that I would've bought on my own and I'm not fully sure I'll be able to keep it due to the costs involved. Va and his team were able to handle the things that needed to be done and got me back on the road. Josh was there to close things out on Saturday and handled my account with utmost professionalism all while handling a multitude of other customers.I've read previous reviews and I personally feel that the only way things will work out is to be patient and willing to understand how car servicing works.Thanks for caring for the "old man's" car. I'm very attached and hate to think of not having it here.Regards.
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August 2023 by tom fields
We found the car my wife wanted so we flew to Richmond from Alabama. Steve made sure we were met at the airport by their driver who was very polite and pleasant. We arrived at the dealership and everything was ready to go. Just a few signatures and we were on the road to Alabama. The finance manatees also awesome to work with. Everything was streamlined and no pressure at all anytime. Overall the experience was excellent. Very professional and easiest car purchase I’ve ever had. Thank you Steve and BMW of Richmond!!!
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August 2023 by Kevin O'Dea
What an experience! The experience and story behind the process is my favorite part of buying a new car. Freddy Suazo brought A+ customer service and communication from the moment we met on the lot until 24 hours later when I picked up my new X5 M60i. This is my 5th BMW and by far my favorite. I highly recommend Freddy and Richmond BMW!
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August 2023 by Stacy Scott
Jonathan was fantastic and easy to work with. He was helpful and did not come across as pushy or as only trying to make a sale. He was funny and really made the car buying experience very comfortable. We purchased a used “non BMW” brand, but Jonathan treated us as if we were purchasing a higher valued car. Jonathan would be my reason for visiting again.
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July 2023 by Kylie Martin
Steve Lerner was an absolute pleasure to speak to! He's very down to earth and made my experience very comfortable. The staff at BMW were also very nice. Steve let me do what I needed to check on the car and listened to my needs. There was no hassle at all and now I have a wonderful new vehicle to enjoy.
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July 2023 by Jenny Comer
Work completed sooner than estimated, in a professional manner. Very happy with my service advisor!! I have not used the BMW service department in a few years but now I will plan to come back. Thank you!!
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July 2023 by Ali A
Kris and Lazarus were an amazing help. Made the whole car buying process an enjoyable process. All the staff were very helpful and made me feel very welcomed! Jinnesh in the Business Office was a delight to work with as well. The staff are the main reason why I will continue coming to Richmond BMW.
