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October 2025 by Aliaa
My gramda is going to get burned there
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August 2025 by Tonya Adiches
If you are reading this, you are probably going through a difficult time and wondering how to respectfully and affordably have a loved one’s body prepared and cremated so that you can lovingly hold on to them as a lasting remembrance until you are reunited one day. Look no further…. This business is top notch!
From beginning to end, Kathy and Ashley took care of everything I needed for my Mom’s cremation and went above and beyond to educate me and assist me. From the first call, Kathy was clear on their services for cremation and what was provided for their flat fee. There was no up-sale or pressure. We knew my Mother’s time was limited so she got right to me with paperwork before hand so I didn’t have to wait until her passing when I would likely be an emotional wreck to answer the necessary questions and complete the forms. When the time came, Dylon and another gentlemen were excellent when they picked my mom up. They were dressed in suits, even though it was the wee hours of the morning, and they were respectful and showed so much care for her body. Once on site, Kathy and Ashley kept me updated on every step and gave great advice to questions I had. My Mother’s remains were prepared quickly and provided respectfully. They even posted her obituary for me which got updated to prominent obituary sites that would have cost me $150. They didn’t hound me about payment but I did pay them promptly because this is a business that’s providing a service - from reviews of this and other similar businesses, I think some people expect that, since this is a sensitive time, that funeral homes and cremation people should be more understanding about payments but their prices are far less than others for the same services you would receive for more money and they have costs (pick up, examiner, actual cremation) and need to be compensated in a reasonable timeframe. I will definitely recommend this business to others and I’m so glad I chose them!
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July 2025 by Ashley Barnett
Lost my father unexpectedly and Richmond Coach was recommended by a family member. They were so kind and helpful everytime we spoke to them. It was such a breath of fresh air after poor experiences with the hospital and medical examiners office. They were also the most cost effective option in our local area and I never once felt like they were just trying to make a sale or up sell a service.
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July 2025 by Kaye Ashworth
Wonderful, caring people. They make the process so much easier. Second time using their service.
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May 2025 by Victoriana Cangelosi
I truly cannot say enough about the extremely kind and caring service I received from Kathy and Abbey in regards to my mother’s passing. From the first phone call to the picking up of my mother’s remains everything was just so easy and professional yet respectful and compassionate.
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April 2025 by Danielle Shropshire
Kathy and her Team are amazing. No one wants to make a call to Kathy but she was so wonderful and made the process a little easier. Thankfully our family had a little time to do some research on who we wanted to handle our Mom’s final wish and after calling a few places, I circled back to Kathy because it’s personal for them not just a business transaction. Richmond Coach was the least expensive but I would’ve paid more just for the kindness they all shared with my family.
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March 2025 by Arlena Dicki
This is the first review I've ever written, and it is woefully late as my nephew passed away last September, but on behalf of Kathy Elliott and Charles at Richmond Coach, they made a terrible time as easy and affordable as humanly possible. My nephew had been terribly ill in and out of hospitals and nursing homes for 3 years and his brother and I had not not much money left when George passed away. I called a couple funeral homes and they were exorbitant. But then one of the funeral homes took pity and recommended Richmond Coach. I spoke to Kathy and she arranged the cremation for a cost that I couldn't believe compared to the other places. Not only that, but the cremation was handled quickly. It is awful to think of your loved one's body lingering somewhere. I live out of state, but my nephew's brother is in Richmond and he took over from there with Kathy and it went very smoothly, professionally and with a lot of compassion. Also, Charles provided an obituary template and they made publishing it on their website so easy and professional. Anyone that complains on here because they can't pay their bill, you must realize that is your problem and not a problem with Richmond Coach. How can they continue to provide such superb services to all in need if you don't pay them? So thank you Richmond Coach from Terry and Arlene. We are sad, but we want you to know that we appreciate everything you did for us.
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February 2025 by Respect Truth
If you are reading this review sorry for your loss (or are planning for one). I needed their services for cremation and Kathy and her family made a life altering situation a beautiful and easy closure. If you need any of their services I have no doubt that they would provide a better level of care, service, and communication in your time of need compared to the the much more expensive place next door. These are actual people who genially care and handled all my needs for a loved one in a prompt and compassionate manor. These are amazing people and have healed me greatly in a time of loss. Everything was explained, communicated, and they catered to my specific needs without question. Above all they treated me like a person instead of a customer and fully appreciate the seriousness of losing a loved one, I chose the right place. They provided me with options I did not even know were available and facilitated an experience I will value for a lifetime.
-Respect
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February 2025 by De Todo un Poco Con Luci
Very good service and very nice helper
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February 2025 by Sherrie Mawyer
I was very grateful to Kathy Elliot and her staff for the excellent care they gave my mother who passed away earlier this year. She and her staff are kind and , professional and caring in the way they handled our situation. We were very grateful to have her help us navigate through the process. I know I had not ever been through the Process of cremation and she made the transition very smooth for us. Thanks to her and her staff.
Sherrie
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February 2025 by Pam Robbins
Kathy Elliott, who is the owner of this business took care of my Mama when she passed from this place and I could not have been more pleased with how professional, compassionate and caring she was during one of the hardest things that I have ever been through. She was highly recommended and praised for the amazing job that she does while helping others as they navigate this emotional time.
After reading the reviews I was was shocked to see anyone, (just one) say anything negative about Kathy and her business......my Mother's hospice nurse said that she had known her for years and she could recommend her without any hesitation and I could not agree more. If you want someone that is going to treat you and your loved one with total compassion and professionalism, your choice should be Richmond Coach.
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January 2025 by Janie Mullins
Very unprofessional and extremely rude. Does it seem weird that this long running business has so few reviews while their competitors have hundreds more? It's because the owner Kathy is obsessed with deleting and reporting them. I'm praying for anyone who uses this service.
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January 2025 by Jone Jones
Acted like they cared but have become bill collectors from hell in the few days while I wait for my loved ones funeral funds to be wired from relatives overseas. Kathy is extremely unprofessional and told me I was just upset I couldn't afford my own mother's funeral by myself. This Business has less than 40 reviews despite being in business for years because Kathy reports and deletes all the bad ones. You get what you pay for, buyer beware.
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November 2024 by Davinna
Friendly, affordable, and professional! I am very pleased with the exceptional service from Richmond Coach & Mortuary. Kathy was a pleasure to work with and brought ease to a very difficult time.
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June 2024 by Bjoerg Atman
You will not find a better place! Our mother passed away in Virginia, a state unknown to our family. We had many struggles with the logistics of our mother's death. Richmond Coach treated all of us with kindness, compassion, and understanding. I am beyond to them! Thank you!
