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January 2024 by TJ Miles
I’m a serious do it yourself kind of person who prefers to purchase supplies from small vendors. I normally find them to be helpful and friendly. So when I needed a specialized part I bypassed the prominent national plumbing supply chain and went for this mom and pop shop.The older gentlemen who “helped” me was rude and highly unprofessional. It has been a long time since I felt like someone did not want my business. I left and drove down the road to the chain supplier. It is unclear to me how this shop stays in business if this is how they treat new customers.At the chain supplier I was met with a smile and I left 2 minutes later with the exact part that I needed at a lower price.
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December 2023 by DNA Heating and Cooling
Knowledgeable,kind, and honest. They always have what i need when no one else does. I am thankful for Richmond Plumbing specialties.
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November 2023 by Read Branch
Super helpful- Pete really knows about plumbing parts- modern or very old. Had a part for my 1937 American Standard sink valve that was leaking; we had turned off hot water to the sink quite a while ago as a new washer had not fixed the leak but the new part did the trick. Recommend highly!!!
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September 2023 by Will Watkins
My uncle died recently and as I was getting to sell his house an inspector pointed out a problem with his shower valves. I went all over Richmond to find replacement parts with no luck. I was then wtold to go to Richmond Plumbing. What a great experience. The owner identified the manufacture and found the replacement parts. I doubt I will ever go anywhere else for plumbing parts in the future. Thanks guys.
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June 2023 by P R L.
OUTSTANDING! Someone actually picks up the phone. I was in a desperate need of a Grohe thermostatic valve for my tub/shower. I called RPS and a pleasant gentleman answered the phone (within 3 rings!). I explained the situation of the constant leaking of my faucet and I probably needed to replace the valve. As I did not have a part number and had no idea of a model number. All that I knew was that it was a Grohe "ceramic" valve. This person said they carried some Grohe parts and to bring it in so he could see if he had it. Today when I went to their store, the clerk at the counter looked at it and immediately went to the back and found the exact part! Needless to say: Completely blown away with the knowledge and service received today. Don't go anywhere else if you need plumbing parts or equipment in Richmond. Richmond Plumbing Specialties, Inc. is going to be you final destination. I called some other local plumbing supply places but, did not get the support that RPS gave me (that's if they even answer the phone-frankly I was so fed up with automated menu selections, that I NEVER got to speak with a "real" human being) They were rated 4.8 on Google. They really deserve 5.0+
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March 2023 by Brianne C
Helped me quickly solve my issue with a faucet adapter! Thanks!
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January 2023 by Chris Martin
I am not a plumber. I just like to do my own house repairs when I can. The two things I love most about Richmond Plumbing Specialties are that they always have whatever part I need and that they never make me feel stupid, even though I am stupid when it comes to plumbing stuff.I can go in with a broken part and they’ll help me figure out what I need to do the repair and usually give me a couple tips for how to best fix my problem. Without this shop I’d spend at least twice the time on every repair.
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September 2022 by Doug
The place to go for expert plumbing advice and difficult to get parts
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August 2022 by Christopher Greene
I rarely leave reviews, but I was so impressed with the service I received here that I wanted to let others know. One of the employees, (Jeff), was super friendly and knowledgeable. I needed a compression cap and he made sure I had exactly what I needed.The other employee was helping another customer and he was being extremely attentive to the customer. It's hard to find good businesses these days that go above and beyond. I highly recommend these guys for all your plumbing needs! Keep up the good work fellas. You're greatly appreciated!
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August 2022 by Jose Pagan
My son bought a townhouse built in 1972 and the plumbing needed repairs, everywhere I went looking for plumbing supplies no one had the stuff we needed, until I went to Richmond Plumbing Specialties. Before I could finish explaining what I needed they knew exactly what to get me to get the job done. They are wonderful and you get get 5 stars.
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July 2022 by Bryan Tucker
Pete & Wade and the whole Richmond Plumbing Specialities family have been here to serve the Richmond community for years and have the knowledge and skills with the parts in stock most of the time to assist professionals and non professionals with Plumbing needs and hard to find Plumbing parts. Thank yall. Here's a new Mini Rooter by General that i just picked up from Pete. Thanks yall I appreciate everything and the friendships.
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May 2022 by Donald Wilms
I couldn't find a part for my old connection anywhere near me, but Richmond Plumbing Specialties had it. As soon as the gentleman at the counter looked at it, he knew it, thought he had some, and, after a few minutes in the back, came out with two. I took them both as they have been discontinued. Definitely worth the drive from Midlothian. He was my last resort this time, but he will be my first choice from now on. And open on Saturdays to boot!
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May 2022 by Shane Barker
I normally post bad reviews, but this place makes me feel it’s necessary to write a positive one. Richmond plumbing has the best customer service by far than anybody else and anything else. If everybody else’s customer service was this supreme the world would truly be a better place.
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October 2021 by Nicodemus Boffin
As a civilian unfamiliar with the technical jargon of the profession of fitting pipes to plugs, of faucets to fixtures, and of drains, & of drips, I am ashamed to admit that I never understood the very special challenges faced by members of the very special guild of fitters of sinks, septics, and sewers when they are forced to communicate with John Q. Public. Please allow me to confess to my ignorance and my deserved disgrace: Today (Wednesday, 15 Sepetmber, 2021, 4PM) when I arrived at Richmond Plumbing Specialties, Inc. needing help with a leaky faucet- I forgot to bring a pretty picture of my problem for the proprietor. I also wasn't prepared with answers to his questions about centered-diameters or distanced-circumferences or whatever-it-was he was asking me. I felt really, really, really awful, and I felt really, really, really sad about not being better prepared to being able to help the man help me. So you should understand that the man was certainly entitled to be visibly frustrated with me for making his job so extremely difficult as I apologized for not having a photograph, and you should acknowledge that the man was certainly entitled to verbally chastise me- my apologies (for not having a concise and clear and precise and professional description of what I wanted) obviously inadequate for him to maintain anything other than the mien of condescension he deservedly wore upon his noble contenance- for not realizing that he had better things to do with his time than waste a moment of professional decorum or a second of common curtesy or a filllip of mature-adult manners with a d*** rube like me who just wanted to stop a leaky faucet. I feel sick to my stomach that the dude at Richmond Plumbing Specialties, Inc. was so distressed. Maybe this pretty picture of a faucet that doesn't leak anymore will make him feel better. I sure hope so. It makes me feel better.
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October 2021 by Tony Santos
Helpful and has what you need, specially older items.
