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November 2023 by Micah Goettl
Took my serger to be fixed. Waited two months and got it back to discover it was still having the same issue after it had been "fixed"
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June 2023 by Abdul Virani
LADIES AND GENTLEMEN PLEASE READ THIS REVIEW BEFORE VISITING RICK'S SEW AND VAC CITY ON MIDLOTHIAN TNPK.I was recommended by VAC CITY at Forest Hill Avenue in Richmond VA for repairs of my Kenmore Sewing Machine. I took my machine to Rick's Sew and Vac City at Midlothian Tnpk on April 27, 2023 and explained the issue that the foot lever is on standing up and keep coming down and also need overhaul cleaning of the machine. He took the machine and told me it will cost me $89.99 which I agreed. I didn't heard back from him for two weeks so I called him to check the status of repairs. He said on phone that he will call me when its done. I visited him personally on May 22 and he said he is going on vacation and will take care of it upon his return. I repeated the issues in the machine again and he said don't worry and he will take care of it.I visited him again today (05/31/2023) to check the status of the machine. He said he can fix the machine today but instead of $89.99 he will charge me $99.99 because he has to spend extra time to take the used part out from other machine. I got surprised and frustrated because keeping the machine for almost five weeks and now asking more money which is ridiculous whereas I clearly informed him on my very first visit of April 22 and on May 22 visit the issues in the machine and both time he said he will take care of issues and I don't have to worry. Due to not fulfilling commitment by Rick's and asking more money I got very upset and decided to take the machine back. Though extra $10.00 was not going to hurt me but this is not a good ethic of business and I took machine back without getting it repaired. I will never go back to this place and will recommend to all my dear folks if you decide to go for repairs of sewing machine/vacuums etc please take something firm in writing from Rick's about the cost of repairs and completion date of repairs so you guys don't get disappointed like me. It as my mistake I trusted him on his words which he didn't fulfilled and taught me not to trust people on their verbal commitments.
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May 2023 by Jennifer Mares
There was a problem with the dyson while dog sitting. I called Rick’s Sew & Vac City as a last resort because the others required so much money! Rick’s repaired the part in about 20 minutes! I cried with tears of Joy! Thanks so much Rick’s Sew & Vac City !! You’re amazing ? !!
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May 2023 by Christine Lovell
Very professional and helpful. Rick was able to fix the machine and was very helpful.
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May 2023 by wandrews321
Ric is great. Honest sewing machine repairs.
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January 2023 by Irene Scott
What a welcoming voice even on the phone. I thought my Kirby was ready for the dump. But, Ric fixed it right up. It's only about thirty years old, but it's running smooth as oil.
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May 2022 by Celeste Nicole Root
Rick was a life saver. After 15 years of use, my machine fully siezed and wouldn't budge. Upon hearing what happened, Rick was able to diagnose and repair quickly (able to pick up my repaired machine the next day). Rick - you are a gem!
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April 2022 by Jamie Ericksen
Great place to get sewing machines and vacuums fixed. Been going for years. Rick is very honest and will not take advantage of you. Went in with my Viking sewing machine and Rick advised me that it could be a computer problem within the machine and could cost hundreds of dollars to fix. He said it would be a couple of hours for him to look at it and he would have to take it home. Not only did he work on it at home, he fixed the problem which he found wasn't the computer. After working on it outside of business hours, he only charged me for the general cleaning and maintenance of the machine!
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February 2022 by Darrell Reed
Just a horrible experience all the way around. I called explained in detail what my situation was just to drive up there for him to say it wasn't worth his time to fix
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February 2022 by Traci Price
Took some sewing machines in only to be told he didn't want to do it. Took them elsewhere to be fixed
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July 2021 by Jean P.
Did a great job repairing my older sewing machines, and did a fast turn around at a reasonable price! Thank you!
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April 2021 by jeffrey lewis
Love the service and great products
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February 2021 by Stacy Tillman
The gentleman that owns this store is ALWAYS a HUGE HELP with my sewing machines and vacuum!! If he doesn't have in store what you're looking for he will go out of his way to help you find it! Very professional and trustworthy!
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October 2020 by Jada Jackson
Diagnosed and fixed my vacuum while I waited. Was reasonably priced too.
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August 2020 by CHENITA KINLAW
Great service! I will definitely come back should I have any other vacuum issues in the future.
