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February 2024 by Melissa Olivo
Avoid this rite aid at all costs. They provide the world’s slowest service and if you’re like me and you were unlucky enough to bring your prescription here, you’ll be waiting over an hour for a simple antibiotic.ZERO STARS, WOULD NOT RECOMMEND THIS LOCATION.
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January 2024 by Sheva Luma
THE BEST pharmacy Richmond has to offer. The staff take their jobs very seriously and are extremely helpful and courteous. I have travelled across town just to get my meds picked up from here. The store is always clean and all customer service people are diverse, kind & conversational. The service here is so good I'm afraid to try anywhere else in the city. As long as I live in Richmond this is my go to spot
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September 2023 by Maddie
Very unorganized and slow prescription pick up. Had to go back and forth 3 times to different windows and wait in line again just for using Goodrx coupons.
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August 2023 by ALL 4 YOU MOTORS
My wife went bought gift card. Get home the money was never put on card and reciept say returned. This is not goin to be how the story end.
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May 2023 by Malik M.
Wouldn't let me in 5 minutes before closing. Situation was handled very unprofessionally by the front associate.
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April 2023 by Patrick Aliff
The pharmacists never fill your prescription until after you get here, they just stand in the back and BS all day. The last time I was here a woman with the same issue was irate because she was in a rush and hadn’t filled a scrip from 2 days prior. You can have a scrip sent to them the day before and it’ll sit there until you ask about it. I’ve been in excruciating pain and always have to wait for my scrip. The convenience is nice as it’s close to my home but the lack of quality employees is extremely frustrating.
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January 2023 by deja
I was denied access to my medical records and medical treatment by the pharmacist at this location in an attempt to avoid liability for falsified documents. I visited this pharmacy after an uncomfortable experience at the West Broad St location. I was told that my records showed I had already received the vaccinations that I was requesting; although I had not. When I requested a copy of my medical records, as they were, the pharmacist called the other location. They had a private conversation out of ear shot, and I was told that my record had been updated to remove the vaccinations (after I requested a copy as is) and they refused to provide my current record or a way to obtain them.It has been two months since I have been able to receive my necessary vaccinations because Rite Aid pharmacies throughout Richmond are now cancelling my appointments; or a follow up to either complaint.
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November 2022 by Brandi Payne
I've been going to this pharmacy for several years to the point where they enjoy seeing my older daughter regularly for her flu (and now covid) shot. One of the pharmacists was expecting at the same time as me last year so she really helped me figure out what to take for morning sickness and how to break the pills up since it was OTC meds. The pharmacists have always been extremely friendly and personable over the years. My only critique is I would like to see this store remodeled like the other Rite Aid stores. It's very dated. I dont know if this store is independent or corporately owned, but I can't help but wonder if this store is not upgraded because it's in a high minority area. I dont know but it does make me wonder.
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November 2022 by Logan Jackson
this is far from being a luxury pharmacy, but it is much better than Lombardy Kroger. For one, they actually respond to the automated service on the phone. For two, they contact my Dr for a renewal if it says I have no refills remaining (can't say the same for Lombardy Kroger). I moved my prescriptions over to lombardy kroger about a year ago since it is closer to me, but I am starting to regret that. Is this the safest area? No. Are the lines short at around 7pm? No. Do the pharmacists always act like they're in a rush? Definitely... but when I enter the RX# over the phone, the Pharmacy takes appropriate action and to provide me with my prescription and texts me when it's ready, which is all I really ask for. The pharmacists work to control what they can, so I was a satisfied customer.Will probably switch back to here soon.
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November 2022 by TyTyBuCk Yerrr
This is the worst pharmacy store ever it’s ridiculous how long i’ve waited. i just wanted to just if my prescription is ready . Still no answer
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October 2022 by Lee Thomas
Pharmacy staff are woefully unhelpful, ignore calls, do not return messages, and a few of them are downright rude
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June 2022 by Chris Maxwell
Fulkerson CLOSED BEFORE 10!We have medical needs and planned on being open when they SAID they were open!
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April 2022 by Destiny Flem
Pharmacy is the worst. Calls are ignored to the point I have to call the cashier to walk to back to pharmacy to get a response. The people behind the pharmacy counter do not check the electronic mail to receive prescriptions to be filled. Wish I could give no stars. CLOSE THIS LOCATION
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June 2021 by Ross Man
Sally was great! (@store 03706) She was very polite and got things done fast and efficiently!
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May 2021 by RB
There were no employees in the store other than the two pharmacists, who were both occupied on the phone behind the pharmacy partition. I waited at the register with a few other customers but no one came to assist customers so I left, as did other people waiting. Seems unwise to leave a store on the corner of hull street and JD unsupervised.
