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December 2024 by M V
CHEAP STARTING PRICE, BUT QUICKLY RISES
I started renting a small storage unit at this facility in 2023 for 49 and some change. Now after several price increases, my rent for the same space less than two years later is 123 dollars a month, before the mandatory insurance that’s tacked on at your expense. I’ve seen roaches multiple times while I’ve been there, the roof leaked and dumped water in a bunch of units and they never told anyone, leaving renters to find out on their own time that their possessions were damaged. Their review responses seem professional, but the management is either running this place so incompetently that they just have to raise rent 250 percent over the course of 18 months, or they are intentionally preying on people who aren’t readily able to move their things elsewhere.
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December 2024 by Alana Chandler
I would not recommend this place. I rented a 10x15 unit and am paying for a 10x15 unit per my lease, but it only measures at a 10x12 max. When I called to ask about if I was placed in the wrong unit, I was told sizes are "approximate" and they refused to do anything saying they can only go off of the contractor's sizing of the unit. I paid for a 10x15, not a 10x12. A 3 foot difference is misleading and false advertisement. Poor customer service. Also, the rear entrance has tons of hazardous debris and trash.
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November 2024 by 340swoop
What a great place, the units are clean, easy access and wide hallways. You are greeted at the front desk by the two guys, twin brothers. They are amazing, so nice, so accommodating, so patient. The two are a great case study for excellent customer service!! Thank you.
So I’m updating my review 11/24. Ever since the twins left the facility it has been dirty! The building on the west side continues to be trashed for months… even though I’ve brought it to the attention of mgmt… yet the rental rates continue to increase, service continues to drop!
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November 2024 by Braxton Wimbish
Terrible. Do not store your things here. I went with them because of the low rates but 3 months in, I got a notification that my rent was increasing by $50 on the first of the next month.
Store with U-HAUL or another reputable company to avoid the headache.
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October 2024 by Chick Nonya
When i started here there was an AMAZING manager- Jerry maybe? I met him twice but he was SO awesome. Despite the spiders and moths in my unit it was cheap and he was stellar… and then well then they hired this janitor lady and all she does is harass me 50% of the time i come. Im parked in the back and she yells from the door “do you have a unit here?”. Then I was cleaning my unit and I couldnt have stuff in the hallway. Then I had a circular rack I had JUST put together and went to the car to take a sip of coffee “Mam is this yours?- You cant leave this here.” I said I know Ive never left anything. And shes like YOU CANT LEAVE THIS HERE. Im OUT OF HERE OMG
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October 2024 by che b
New customer service and front desk is AMAZING! They now let the reps work remote and the "office" is a little room you walk into and get a teleconference. You can tell they're happy and relaxed, which means they're INCREDIBLY fast and sharp in handling every issue.
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October 2024 by M Lee
Laura Rogers in the call center is UH-mazing. I have no recollection of anyone who has provided such exceptional customer service! She has been so great at making my move-in absolutely seamless…
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September 2024 by Sam Isaac
Very helpful in explaining policy and procedures with me. Very patient and informative exceeded all my expectations 👍 🙌 👏 👌 😀
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September 2024 by Sharma Family
Logan helped simplify the move out process and provided 10/10 service, no matter when issues/questions arose. Thanks Logan!
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September 2024 by J Hartman
I saw some reviews that they update their contracts after you move in. Well soon as we moved in they sent to our old address a letter informing us they are basically charging us for forced placed insurance, but it’s not insurance according to them, it’s a Tenant Protection Program. This was done 2 months after we signed our contract and showed them our insurance. Then 3 months after we move our stuff in they increased our monthly fee by 50%. So if you want a hassle, and to see new fees arise soon after moving you stuff in, this is your place! They are bait and switch scammers. Maybe they did this because the side door is always not working and remains open or because you can see evidence of leaking.
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August 2024 by Antone Harris
Ms cherrelle really did a excellent job of helping me out....
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August 2024 by Gabrielle Sheffield
Don't recommend this place at all, I had to get a small storage unit while I was waiting to move into a larger apartment. There was never anyone at the office to "sign paperwork" with, I went there 3x in one week. Kind of annoying but whatever, moved my VERY FEW items in. Two months later I check my bank statements and they DOUBLED the price of my storage unit. From $70 to $131 .... I called the office and the woman on the phone said "well if you read your agreement, pricing is subject to change at any time" Okay sure, I would understand $15 or $20 more BUT DOUBLING THE PRICE? Luckily I was able to move my things out before they got another month out of me.
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June 2024 by Bob Hyde
Poor Security!!!!
I was thinking about renting a unit and called the number given to see if I could see it before I rented it and I was told yes. I get there and go to “the office” and I’m staring at a tv screen and about a minute later a “virtual manager” pops up and proceeds to tell me there is no manager onsite and no way to see a unit. Against my better judgment I rented the unit because it is a unique size.
Fast forward to today (4-5) days later and I show up to drop some stuff off at the main door. There are no dolly’s to be found so I head to a side door. I get there and to door is WIDE OPEN!!!! So much for 24/7 video security!!!!
Before I leave and stop to speak to the “virtual manager” and he has no clue that there is a door wide open and unsecured in the building!!! My home Ring system is better security than this place!!!
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June 2024 by Lisa Bracey
Could be a little better access to the unit space wise. Not easy to get the furniture to and from your unit. Automatic doors didn't open all the way and it was a unexplained bar on the stairs that made it difficult to get big pieces of unit. All virtual so no live agent in office as well.
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May 2024 by Joy Matthews
I have discontinued my storage space and have moved out #337 since Friday, April 26th, 2024 in which I have notified the office upon my movement. Thank you!
