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May 2024 by Nawrin Bond
I had made a payment on my car last week and due to the “system” I was told they had to get the certain amount to not take my car. I spoke to someone at the bank last week. They had not stated I need to pay that amount this is the banks fault but I have to pay for everything even the towing. The certified mail reached my house at 7pm last night. The tower my car at 3 am waking up my family! Zero customer support and care most likely due to racial appropriation.
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May 2024 by Derrick Golden
I applied for a refinance on my truck. They were my last option. And I work for the City of Richmond. In which the credit union was originally started for and I still have not heard back from them going on 2 weeks. Sad.
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April 2024 by D. Lig
I had horrible experiences with this Bank and I will not recommend doing business with this bank.
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March 2024 by Markia Baker
I have been a long time member and truly appreciate the support Donna Washington gives me! She is so easy to talk to regarding my credit and helped me achieve my goal of purchasing a new car, along with multiple personal loans over the years. I will forever appreciate her top tier customer service! Thank you for all you do for me and my family Donna!
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December 2023 by Antoine Watson
Very awesome experience,the staff is so helpful.They do everything in their power to satisfy your needs.
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September 2023 by Shauntae Hudson
I want to share about my experience with Donna Washington, one of the financial service representatives with RVA Financial. Donna was so pleasant to work with. Some representatives just go through the motions of handling paperwork but Donna went above and beyond! She helped me with my loan application and made the process such an ease. Donna was polite and gave sound guidance and advice to assist with building my financial credibility. Donna gave clear and concise instructions during the process and answered my questions. I must say, Donna was and is by far the best representative I have encountered when calling to handle financial matters with RVA Financial. I hope this yields her a raise or some type of incentive/commission because she is well deserving of such for such exemplary leadership and stellar customer service/support.
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September 2023 by V Carpenter
I have been banking here for years when it was New Generation FCU. They change the name and the employees think you can address a total stranger by their first name.... Call me old fashioned, I don't know you so there for I don't give you permission to call me by my first name. Their policy and rules have slacked tremendously.
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July 2023 by Flo Turner
I’ve been a member of RVA for many many many years .. I love how they help you out in situations they make sure you get the best deals and interest rate .. I just work with Mrs.Donna Washington she gave me good advice while I was searching for a new vehicle and pointed me in the right direction with that been said I purchased a vehicle for my birthday within a couple of days of working with Mrs.Donna ?..Thanks RVA so much for being there when I needed y’all !! ???
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June 2023 by Chris Matsey
Bri was beyond excellent to work with. She exceeded our needs and answered every question that we had. My wife and I came in looking for information on a personal loan as well as refinancing a motorcycle loan. We left there as smiling customer's. 5 STARS for Bri and her team.
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June 2023 by Anthony Lester
Bri was a great help with my questions and her patience was outstanding
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May 2023 by Tiara Sheppard
If I could leave 0 stars I most definitely would! Hands down thee worst bank I have ever banked with… wish I could leave them but unfortunately they have me in a chokehold with this outrageous car loan… every month the loan gets higher which means I will never pay it off! Do NOT recommend at all!!!
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May 2023 by Lucy Hill
Today, I had an amazingly wonderful experience with RVA Financial loan member representative, Bri Rick. She was so knowledgeable and patient with me. I’m a senior citizen, forgetful and rather slow sometimes..My experience was unbelievably unexpected. RVA FInancial is very much fortunate to have someone like Bri to represent the company values and show appreciation for customers choosing to do business with RVA Financial….customers do have a choice. Please acknowledge Bri for her over-the-top performance today…give the Associate a Bonus !!!
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April 2023 by Ilea Rickard
Donna Washington was awesome. She really helped me with refinancing my auto loan and explained everything much better than where I originally financed the car. She followed up with me every step of the way and was so pleasant during the entire process. THANK YOU DONNA!!
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March 2023 by Robbie Doggett
I'm giving y'all five stars for denying me an account. From the looks of yalls reviews this place is a dumpster fire . Thanks for saving me from dealing with what others have dealt with here
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January 2023 by Keyara Ruffin
This is by far the worst credit union I've dealt with, even the manager lacks professionalism (They just made everything automated, therefore you have to schedule an appointment to speak with a person. I waited 45 minutes past ny scheduled meeting time with the branch manager for her to never show or even apologize for wasting my time.) I called 4 times in 2 days and left messages 3x, called me back hours later and said nothing, absolutely no response. After a minute and half of me constantly repeating hello/ is anyone there I hang up.. Took an hour to be called again by then it was 1:30, (I was sleep for my night shift), they didn't even leave a message with the information I called for. They can't even email me a breakdown account guidelines yet constantly send emails about refinancing a car that's 3 years too old ?. This branch just drops the ball every chance they get imo.
