-
September 2023 by Javaria Johnson
Security Plus is a partner for the builder we worked with for our new home. Since moving in March of this year, we’ve experienced more issues than not. When reaching out to customer service, we were laughed at. This is one of the worst customer service experiences I’ve had. They lock you into a three-year contract, just to treat you like you like an annoyance and refuse to provide the service you pay for. Go with a more reputable security company.
-
September 2023 by Alyson Harter
They installed equipment in my new home in 2017. I’ve had off and on problems with the equipment. They came to do an upgrade about a year ago and I needed some contacts on a door replaced. The guy never followed up. I am having new equipment failures and have called Paul Crouch twice over the past few days with zero response. I then tried Jackie Crouch and she does not answer the phone either. I will move on with ADT and not use Security Plus again.Update: almost immediately after posting this review, Paul Crouch finally called me. I told him I called him several days ago. He said, “yeah Monday. I wasn’t in the office yesterday.” No apology, no care at all. Like many businesses these days, customer service is in the toilet.
-
September 2023 by courtney spearman
A complete waste of money do yourself a favor and find a RELIABLE product to secure and monitor your home. If I could give negative stars I would .
-
November 2021 by Blake
Terrible experience working with this company. After a month of frustration I terminated my services with them and they refused to give me the programming codes for my new security company to install my system. Not to mention the took equipment out of my home without telling me and hung up on me when I tried to call. It’s sad, the owner confused my frustration at a lack of communication and poor quality work as being “mean”. I was never “mean”, I just wanted the services that I paid for. Would not recommend at all.
-
November 2021 by Skinny Bradshaw
Good family owned business.
-
June 2021 by Restaurant C.
It is very scary when no one answers the phone at a security company when you call 30 minutes before they open because your security monitor/display isn't working and you don't know if you will set off the alarm if you try to leave for work before the company opens at 7:30AM,AND...it's very scary when you press the option for an on-call person and not only do they not answer the phone, they don't even bother to return your call. I agree with the other reviewers. This company is not a good choice for security. It makes me wonder if they actually have people monitoring and contacting the police if/when your alarm goes off due to a break-in or if they just send the alert to voicemail- and will contact the police when they open at 7:30!!!
-
March 2021 by Blake W.
Every step I took with Security Plus felt like I was pulling teeth to get someone to help me. The customer service through this company was horrendous. Weeks between replys to my calls, the work they did in my home was mediocre at best, and they even took an extremely expensive part of my technology system with them when they left that wasn't theirs. The company that I hired after Security Plus was very confused as to why they had me buy the new equipment that they installed. I cancelled my security monitoring through them out of principal (which ended up costing big bucks to get setup again) and would gladly pay again not to have to deal with this team again!
-
November 2020 by Will Lewis - OFearless1
If you ever are in need of a top notch Security/AV company, this is the place to go!! Amazing family owned business!! The owners and management truly care about their clients and their employees!! Highly recommended!! Support local!!
-
November 2020 by Suzanne Perrin
Paul and all of his staff are very professional! We have had the do several jobs for us and we have been very pleased every time.
-
November 2020 by Jonathan Barrows
Very knowledgeable with pleasant service technicians
-
November 2019 by James DiGiacinto
Security Plus VA Team was fantastic and made our move into a new home a positive experience .William , Jeffrey , and Fry were the A Team all the way .Courteous , punctual, knowledgeable, and professional about sums it up .We look forward to recommending them to others and working further with them in the future .You guys are the best !Thanks again !
-
November 2019 by John Jeffers
Will not use this company again! Was called by the security company and did not hear the phone ring. No alarm went off but the police came out @ 530AM and woke us up! This was the security company"s fault. Would not recommend this company!
-
November 2019 by Donnie Schult
Great service and products. My number one security and a/v company.
-
November 2018 by Dave Tindall
I am very pleased with the service I got. Put in surround sound then hooked up a Roku and then a universal remote. All was fairly priced.
-
November 2018 by David Clarke
Seems to be a nice business. Sad that they never called me back after I called them multiple times after my interview. Waste of time!
