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November 2023 by Chris K.
Takes advantage of customers. Told me my tire could not be patched and I would need to buy a whole new set of tires. Took it to an actual Goodyear tire shop and they had it fixed at no cost in less than an hour. Dont take your car to an tire shop that doesn't fix tires...
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August 2023 by Mary Kate Bradley
I've been getting standard oil changes, tire rotation, and tune ups at Seredni Lakeside for years now. Everyone is straightforward, easy to work with, quick, and good at what they do.I brought in my car recently for some weird performance issues and it turned out my catalytic converter was cracked. This is a hugely expensive repair, and the Seredni team walked me through how to get the car manufacturer to cover it under an extended warranty through the dealership that I didn't even know about. I really appreciate that this team is never out to make an extra buck and willing to go the extra mile to help out their customers.
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July 2023 by John W.
I went to seredni tire & auto for a simple oil change, and pulled out of their parking area with a bolt in my tire. I went back because my vehicle was knocking as I pulled out, and headed a mile or so down the road. I explained the situation, they checked it out, and then basically blamed me, saying I must have ran over it as I was driving down the street, even though it happened on THEIR property. They didn't offer to fix it, or even apologize, considering it was THEIR FAULT. On top of all that, there is absolutely, NO PLACE to park when you arrive. Avoid this place like the plague.
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May 2023 by McKenzie Bryant
I can't say enough wonderful things about Seredni on Lakeside. I have been bringing my car in here for almost a decade. They have always been able to take care of my car as a walk-in appointment, and they have taken care of it promptly, without nickel and diming me. Good customer service is hard to come by these days, yet it seems to have never wavered at Seredni Lakeside. They go above and beyond for their customers. Last week, Cher went even further, chasing down a part for my car that I needed before leaving for a road trip. She didn't take "no" for an answer when trying to locate the right part, being told it would take another 2-3 days to track down and deliver. She kept up communication with me throughout the 2 days they had my car, updating me through every twist and turn. They got me on the road that night - Cher and the rest of the crew. I will be a lifelong Seredni customer. If you want a neighborhood service shop, these are your guys.
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April 2023 by K B
After 10 + years of taking my cars to both the Mechanicsville and Lakeside locations, I will be taking my business elsewhere. The front desk staff at both locations are rude and disrespectful! Prior to today, I had decent/average experiences at the Lakeside location but would sometimes use Mechanicsville because of convenience (bad idea). I gave up on Mechanicsville and took my car to Lakeside for a state inspection. When I arrived and began filling out the drop off information, I looked in my glove compartment for the wheel lock that came from the manufacturer. It wasn’t there and these 2 locations are the only shops that have done any work that would require removing the wheels. I called and spoke with Cher and she said she’d check to see if it was put back with my spare or if the shop had a lock and not to worry “I got you”. Well when the owner Auggie called to let me know my vehicle was ready, I asked how they got my wheels off. He wasn’t sure and when I asked to speak to someone who knew, he swore as he put me on hold. Cher got on, told me my wheels did not require a lock (but there was a manufacturer’s lock in my glove compartment prior to leaving it with them) and when I started to ask questions her whole attitude changed. She became very defensive instead of answering my questions. If I can’t leave my car with a business that I can trust with my personal property, that can professionally answer my questions and that aren’t rude and unprofessional, clearly I need to find a more reputable, responsible and professional mechanic!!!
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April 2023 by Troy Baker
Awesome mechanic. I do a lot of my own work on my car but for things that require special tools or parts that I can't install myself I go to them. For example I've gotten new A/T tires installed and a brake line replaced here; excellent prices, quality, and speed both times. Took them less than an hour to install my tires even without an appointment, and they fixed my brake line the day after I called in about 2-3 hours. Don't think I've had a shop get things done as fast as this place and again the prices always seem fair. Highly recommend this shop, especially for new tires
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March 2023 by Steve Waddell
Avoid Avoid Avoid! It should be very clear that when I say they will take advantage of women, they will take advantage of women. After my mother yold me how much they WANTED to charge her for maintenance, I laughed. Told her to take it somewhere else. Poor business practice on Seredni end.
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February 2023 by Jessica Simpkiss
I can not say enough great things about this shop. I have never been as comfortable as I am now with any other shop. They are truly HONEST people. Cher is AMAZINGGGGG!!! They do the work on all 22 vehicles for the company I work for. They work on all the vehicles for my husbands company and our personal vehicles. They are a TOP NOTCH AUTO MECHANIC. If you are struggling to find a trust worthy, reliable auto mechanic like I once was, do yourself a favor and go check them out. I promise they will not disappoint!
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December 2022 by Tom Gardner
I’ve known the Seredni family for over 40 years now. Great people who do great work and never oversell you. Imagine that, a trustworthy auto shop.
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November 2022 by Bobby Robins
Everyone there is awesome and they do great work
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November 2022 by J T
Be aware! I was a faithful customer bringing my vehicle for inspections and oil changes and to purchase tires. However, they changed my oil two weeks ago and "did not fully replace the oil plug ."As a result, my engine was damaged. Two reputable companies diagnosed the damage, and Serenity was identified liable by GMC corporate, GMC Midlothian, and Chevrolet on Jefferson Davis. GMC corporate suggested I seek legal action since I had to pay $8,600 to repair my vehicle. Unfortunately, as of today, I have yet to be reimbursed for the damages. Even though I supplied all the diagnostic reports and GMC corporate information to resolve the matter, they have yet to respond shockingly. At this point, I will have to secure a lawyer and fight it out in court. Hopefully, by reading this, no one else will experience such negligence!
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September 2022 by Jeremy R
Great, fast and trustworthy service. This is my preferred mechanic for all my vehicles for things i can't do myself.
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September 2022 by ntegrty
Terrible service and will waste your time by telling you to go ahead bring your vehicle in to drop off to be worked on, 2 days later they haven’t even moved it then will tell ya they’ll get to it in another 2 days
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August 2022 by Shanelle T
I was a first time customer. I went to get tires installed, an alignment and mount and balance. I was aware of the passenger real wheel stud that needed to be replaced and informed them of this. I was contacted that my car was ready. I paid $434.28 for the services. I get in my car to leave and my TPMS light was on. This was never communicated to me by ******(the tire tech) or communicated to ****(at the front desk).The way it looks this was being covered up.. I do understand these things can happen, however once the tires were installed it should have been communicated that there was a bad sensor. This was very unprofessional to say the least. The same way it was communicated that my vehicle was ready, is the same way it should have been communicated that an issue was discovered and how would you like to proceed? Not finding out once I have paid and get in my vehicle
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July 2022 by Mister G
The have been consistent in servicing my car. Always good customer service. Great service!
