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October 2024 by Eugene Kirkland
I enjoy good people and you all are great
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April 2024 by Salih Shabazz
Ron service Tech did a great job explaning everything if you have questions ask him he will explain to the best of his knowledge
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April 2024 by Chuck Christian
Got here here at 1 pm.....It's 3:37 pm n still here....This is the location off of Broad St..........This doesn't make no sense....He seems like he doesn't know what he's doing at all........
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September 2023 by Spyros Younger
Perfect install.
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July 2023 by Sean Court
The guy at the Glen Allen location is by far one of the worst mechanics I've ever come across (tC td, whatever his name is cuz he wouldn't tell me is correct name) Very unprofessional very rude. literally acts like he's better than you. I understand I've made some d*** mistakes in my life and my past I'm just trying to get my life back together. I don't need somebody who doesn't know me judging me before they even talk to me. If I didn't have to have this done today for the course I definitely would have gone somewhere else.
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March 2023 by Andrew Swanson
Installation process took longer than excepted. Had to buy a brand new battery even though mine was perfectly fine. Ron was extremely rude in our first interaction, insinuating that I am a liar. Second experience was a little better. Couldn’t clearly answer some of the questions I had. Some of the explanations didn’t make sense. The interlock system itself is good though havnt had a malfunction or anything yet so Ron did install it correctly I think.
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November 2022 by Bobby Highsmith
Wonderful, no complaints
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October 2022 by David Holman
I was told on the phone it took 2 hour's to install iid.it took 3 1/2 hour's.the co.name was not on sign.had hard time finding it.not great experience!
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August 2022 by janet jourdan
Start now with nothing but trouble The 1st time I went to have it installed computer did not have my information I rescheduled The 2nd time I went to have It installed The power went out 10 minutes Before finishing The technician TD was a great person and helping me understand he he was there for me every step of the way I talk to Tina and and she rescheduled the following day very sweet ladyThe next morning TD called me and said he had openingCould I be there within an hour and I was and TD was great I'm finishing the installation I'm glad I went with smart start because Of Tina and TD Thank you both
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January 2022 by Christopher Hein
These guys did a great job with the installation. Very thorough with instructions, and answered all of my questions. Easy experience altogether.
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November 2021 by Zac Reynolds
So unfortunately I went through this same process over 12 years ago. At that time there was only one option for interlock and the guy who ran it was a complete a$$hat and a j**** What a difference going with Smart Star made. They are professional, polite, and treat you like a person. The tech who did my install and has done my reads is an awesome guy! I’m happy that I went with Smart Start.
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September 2021 by Stacey Guard
This isn’t usually a time to enjoy but our Tech made it as smooth and painless as possible. I felt good about the experience. Thanks!
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December 2020 by maryandtommy11
Easy installation process and the employee was very friendly and courteous. Location was extremely inconvenient but they accommodated me with discount. I would recommend this provider over the others because of customer service alone plus they have rates equal to or better than the competitors.
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November 2020 by Butterflies
The associate Chris has been awesome to work with. David also he did my install quickly with no issues ? and Chris removed my device also quickly and with no issues. I would recommend this shop if you have to have a breathalyzer in your vehicle because you just pull up and let them plug in to calibrate, pay and get next appointment date. That easy! Easy thing in this process to deal with. I thought both associates were knowledgeable and friendly.
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July 2020 by janelle connock
The associate Chris has been awesome to work with. David also he did my install quickly with no issues ? and Chris removed my device also quickly and with no issues. I would recommend this shop if you have to have a breathalyzer in your vehicle because you just pull up and let them plug in to calibrate, pay and get next appointment date. That easy! Easy thing in this process to deal with. I thought both associates were knowledgeable and friendly.
