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May 2023 by Christy Lyons
Love the quality furniture and the ability to get my sofa and chairs in the fabric I want all in one place. The Bardens are extremely professional and know their business!
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March 2023 by Cindy M.
The best furniture store I have visited in Richmond. We went there after touring 5 other furniture stores and loved it. We actually designed our sofa and chair ourselves with the help of Sunny and Ed. Received with 5 weeks. I couldn't believe it. I'm just so happy with our purchases from there. We sent a friend there also and him and his wife bought furniture that same day. It is a small family owned business which I love to support. The prices are great and the warranty on the furniture is outstanding. Try them please. You won't regret it.
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October 2022 by Shannon a
I absolutely love my new sofa and the customer service that I received from Sunny and Ed at Sofa Design. I was originally planning to purchase a sofa from West Elm or Pottery Barn, but with their lack of knowledge of how to properly measure the diagonal dimensions of their own sofas and issues with their fabric selection, my shopping experience ended very quickly. Sofa Design on the other hand really changed my shopping experience. I told them what I was looking for and they helped me design exactly what I wanted and in the color that I wanted. I not only was able to select a performance fabric (which comes standard on the sofa that I selected), I was able to select the style of the arms, legs, cushion shape, and more; but all at an affordable price. Much less than what Pottery Barn and West Elm were charging. The sofa also comes with an impeccable warranty, something that the other stores did not offer. I was also able to test out the performance fabrics with the balsamic vinegar that they had on hand in the store and it performed wonderfully every time.If you are looking to purchase a sofa with excellent quality and value, along with exceptional customer service, please look no further and go to Sofa Design.
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August 2022 by Lindsay Parks
We had a wonderful experience at Sofa Design! Ed was so helpful and gave us great advice on our new couch. The couch came in sooner than they even thought! They stored it for us until our house was ready. The pick up process was so easy! The couch is gorgeous and we were so pleased with the entire experience here! HIGHLY RECOMMEND!
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August 2022 by Melinda Mace
I am not pleased with the love seat I bought.It is very hard and uncomfortable.The pillows and cushions feel and sound like they are stuffed with newspapers.When I called about how hard and uncomfortable it was I was told to put the cushions on the floor and step on them to soften them. Doesn’t help.To be honest, I am embarrassed for anyone to sit on it!And it took 7-8 months to get it. I accepted that due to Covid, but when we went in to shop the salesman told us it would maybe be 6 months and that was after we had spent hours picking everything out.That felt very deceptive to me.
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August 2022 by Karen O'Donnell
DO NOT BUY FURNITURE FROM THIS STORE! I DO NOT KNOW HOW THIS STORE HAS ANY GOOD RATINGS AT ALL. The owner / manager Ed Barden and his daughter Sonni Barden will gaslight you if they mess up the order or if something is delivered that is not correct.My good friend just received her new living room set that she spent over $6.000.00 on at Sofa Design. She has the receipt for every item she ordered. One of the chairs arrived in the wrong color. There were also problems with the pillows. One pillow arrived torn and two others were not the appropriate pillows for the set and the order. Ed Barden and his daughter, without presenting any paperwork, have been gaslighting my friend saying she came in the next day and changed the color of her chair.My friend has had to argue multiple times that NO - she is not crazy and NO she did not come into the store and change the chair color the next day. Mr. Barden has been misogynistic in telling my friend that he has had several woman customers which have done the same thing - that is forgetting that they changed their mind about a piece of furniture only to apologize later. Mr. Barden has not been able to produce any paperwork showing the order change. He finally relented after lecturing my friend for extended periods, saying he would order the chair cushions in the color she had requested as if it was going to be a gift. He gave her a piece of paper without writing more than her first name. No other information was written on the form stating the order, delivery information or otherwise. That was 2 weeks ago - no chair cushions or pillows have yet arrived.The level of deceit and gaslighting here is shocking. Especially in light of the fact that there was a coordinating witness friend accompanying her and having all supporting evidentiary paperwork including pictures of the fabrics she picked from a display laid out by Mr. Barden at the store, and all paper receipts of her order. My friend has been talked down to, lied to directly and in the presence of her friend (who was a witness to the entire transaction), gaslighted and been subjected to several lectures by Mr. Barden about her forgetfulness with orders from him not to interrupt his prolonged ramblings.The furniture received is nice quality, but a disappointment without the appropriate pillows and matching chair. BUYER BEWARE!As an attorney friend I will be following up on this transaction personally
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July 2022 by Bruce Melvin
Outstanding selection and design help from Ed & Ed was fantastic. If you need sofas, sectionals or chairs, be sure and stop by to se Ed
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June 2022 by Kenneth Fleming
Wonderful experience both times we made a purchase. Any concerns we had were handled immediately. They corrected the few small issues in less than 24 hours, with a house call no less! It would be great if everyone offered this kind of customer service.
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February 2022 by Crystal Whitney-Colbert
I ordered furniture 6/15/21. The delivery date on the receipts says 24 weeks ; however the sales person told me I should have it in October. I am one week shy of it being eight months since I made my purchase and I have no idea when I’ll get furniture. Every time I call I get a long song and dance about Covid , the lag at the port, and how other furniture store are having a problem. All I want to know is WHEN will I get furniture.Sunny was an awesome sales person. That said, the inability to get answers or updates on the status is the cause for a FAILING grade.
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January 2022 by Matt H.
We purchased a sleep sofa, recliner sofa and a chair from them about 6 years ago. Ed was very friendly and helpful, so we returned to purchase a recliner and per Ed was the best on the market with the best warranty, after about 18 months the seat cushion had collapsed and was very uncomfortable. Called the store and he would only replace the cushion and I had to pay for install which I agreed. Their rep. would never call me back to schedule the work and Ed did not seem to care and was not interested in helping in any way, nice customer support. In my opinion they are typical furniture store, promise you the world and do not follow thru after you leave. NEVER AGAIN!!! Buy at your own RISK
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August 2021 by J P.
I'm not a very smooth writer but I had to post this because I do rely on others so I felt like It was my duty to pay it back to others. I bought a couch from this family owned business 19 years ago and that couch held up like the day I bought it. The owner and both his kids (adults ) work there and they are the nicest people!!!!! It's just so darn nice to go k to a place where they generally look forward to helping you. They are so knowledgeable about the products where it comes from and they do support American made products. You know I could go on and on about how great this place is but do yourself a favor if you're looking for a sofa rugs any kind of home Decore it looks small from the outside but once you go inside you'll see it is packed full with couches that you can try and sit on and you have a ton of fabrics that you can choose to pick and put on the couch. So do yourself a favor it looks small on the outside but it's packed full of awesome customer service and really really good prices and like I said the couches that they get are from well-known made companies. I just went back in after 19 years to buy four more couches.
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June 2021 by Bill Hennesey
Fantastic business and even better people who are always willing to listen, gain an understanding, and find the best fit. We've purchased several pieces from Ed & Ed and cannot recommend them highly enough.
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February 2021 by Louis Slade
As always, staff is very knowledgeable and helpful without being overbearing. We just bought our 3rd sofa from them. Been dealing with them for more than 20 years and have always been extremely satisfied.
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February 2021 by Charles Gallo
Large display of sofas when other stores have cut back during COVID. Very friendly staff.
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January 2021 by Cara Kinning
I've been working with Ed Barden senior trying to decide on my new living room furniture, and he's made it a wonderful and fun experience. I'm very particular, so deciding on a combination of pieces and the fabric choices has been tough. But Ed has been very patient and helpful. Their furniture lines are very good quality, at what I feel are affordable prices. This is a family-owned business, and the Bardens just seem like good people!
