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January 2024 by Krystal Oliver
I have been purchasing bras from Soma for quite a while now. On several occasions throughout the years I’ve been in the store to be measured and the staff have really been helpful and customer service was good. Today totally changed my opinion of Soma at Short Pump and the staff. As me and my best friend were walking in a caucasian man and woman were walking in right behind us. A staff person greeted them and asked them if they needed any help. Not one time were we acknowledged or asked if we needed any help. The manager herself didn’t say a word either. The level of disrespect was unacceptable. I don’t normal comment or give a bad review but the lack of customer service and even common courtesy to customers was awful. I love Soma and will probably continue to shop there, but I don’t ever have to see these rude and unprofessional people again. I will be spreading the word about the customer service at Soma.
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November 2023 by April C
Sadly, I will not go back to this location. Between the constant eye rolls from the employee and the huffs under her breath, I never felt more unwelcome.
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September 2023 by Sara E.
I had a great experience here with the manager on duty at the time. I needed to be measured and fitted for a new bra. The woman took her time and clearly measured me, had me try on several different bras and styles and found me 2 different ones that are great and didn't break the bank. Excellent service!
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September 2023 by L B
Underwear is nice (a bit expensive) but 1 pair fell apart within 2 washes and another within a month. Cheap underwear lasts much longer so I won't be returning.
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August 2023 by Olivia Iovino
I went here today after four years of wearing ill fitting bras post pregnancy. I was helped by Danielle, and I can’t say enough good things about her. I have never in 40 years had more helpful customer service. I probably tried on forty or fifty bras until I found the perfect combo for my needs. She was so patient, helpful, and knowledgeable. These bras are worth the money because they fit perfectly thanks to Danielle’s expert help. Please see her if you like superb customer service and in depth knowledge.
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July 2023 by Haley Roland
got body shamed by the woman who did my fitting, who said i was a ‘weird size’, who also did the fitting in the middle of the store without asking, and then pointed me to bras that would “hide my back fat”, told me i was “sweating through” too many of the bras to try on other sizes, and was just generally rude the entire time. seriously just avoid the store.
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July 2023 by Ida E.
This was my first time shopping at Soma at short pump mall. I was greeted immediately by Danielle. I told her that I needed a different style of bra and after trying on 15+ we found two that fit me properly. She also measured me and helped me in the trying on process, as I needed assistance. It was a pleasure being treated so kindly. I really think I'm going to enjoy my new bras. Just wanted to let Danielle know how much she was appreciated.
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April 2023 by Janice Rice
I had a great shopping experience at Soma's in the Short Pump Mall! Danielle was excellent in assisting me with finding the perfect undergarments! She was VERY patient and knowledgeable of her merchandise. She also made sure that I tried on all available options and was happy with them. Excellent experience!
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February 2023 by Bonnie T.
Good luck getting someone to greet you, no less actually offer to help you. I've been in many other Soma stores and they all have staff that's warm and welcoming. This isn't the first time I've been ignored here, but it's definitely the last. Do yourself a favor and shop somewhere else.
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February 2023 by Abby W.
Their products are definitely more expensive, but the quality is incredible and definitely worth it. I'd recommend just buying a few cute underwear there, and buy your bras and everyday underwear elsewhere. This is both because I would t necessarily recommend their bras and because it could beat to hand wash their underwear, which is something you might not want to have to every day.
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November 2022 by Lexi Wilder
I had the BEST experience at this store. I recently had a mastectomy and have had so much trouble finding a bra that works for me during this time. The store associate Qunke took her time to measure me and find the PERFECT bra to help me while I’m healing. She has the best customer service of any store I have been to in a long time. I highly recommend shopping here, the products are amazing and affordable. I will definitely be back soon and will be asking for Qunke to help me the next time I come in.
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November 2022 by Amye Richmond Weddings
I emailed you with my terrible experience over a week ago via your website. No response. I do not have time to call you. My full review is in your customer service email inbox.
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October 2022 by Kareen Kren
I had an amazing experience in this store! First of all the employees were amazing and beyond helpful. I have worn the same bra for years because I haven’t been able to find one that fits me. They fitted me and helped me find one that actually works for me and it has made a world of difference! I highly recommend.
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October 2022 by Karin Kern
I had an amazing experience in this store! First of all the employees were amazing and beyond helpful. I have worn the same bra for years because I haven’t been able to find one that fits me. They fitted me and helped me find one that actually works for me and it has made a world of difference! I highly recommend.
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September 2022 by Kira Itzkoff
Amazingly friendly, helpful, and knowledgeable staff. They turned what I thought would be an awful time (I hate bra shopping) into a wonderful experience. I will definitely recommend them to my friends.
