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December 2023 by Cathleen Stepp
We recently built an addition onto our home and knew we would be using Ben Moore paint because it is the best quality you can buy. The staff at the store on Broad and Shenandoah are top notch - great understanding of the materials and guidance for best application. Patrick in particular was a huge help. His expertise and timeliness helped keep the project moving.
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November 2023 by Marilyn Haskin
Dwayne is a master! Difficult historic project-state architects with magnifying glasses-all they said was 'beautiful beautiful beautiful. We are submitting this for an award'. Dwayne made bello fattore look mighty fine!
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October 2023 by Chad Jones
Place is not what it used to be, customer service speaking. Amazing selection but you're just a number these days.
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September 2023 by Villanueva
Everything very well located good attention I like it ☺️☺️
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July 2023 by J J Kuehn
It is always a pleasure to have Dwayne help me at this store. He has been my "go-to" person for paint for many years. He is kind, helpful and always provides excellent customer service.
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June 2023 by Arielle Schneider
so glad we headed here first for our paint! the store has everything you need and a warm, helpful staff. they answered all our questions, gave a couple tips for our testing process which made everything so much easier! paint pros, will absolutely return for future projects. ty Terry and Travis!!
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June 2023 by Anne McCracken
Had a great experience. Took two pieces of wood that needed the color matched and a gentleman named Terry matched them perfectly!! He was extremely helpful
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May 2023 by Allison Cintins
Patrick was so helpful! We found everything we needed and had great customer service.
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April 2023 by Kim Coleman
So excited to hear that your team member Adam is now at this store. He is so knowledgeable and I trust what he tells me to do. He delivers exceptional service. You've got a keeper with Adam, such a positive reflection on your brand.
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February 2023 by Lorraine V.
Kathy, the Assistant Manager and her crew are service excellence. We had confusion from our painter of the brand and finish of the paint needed. The team, who is extremely knowledgeable, helped us get the right paint. We have been going to Spectrum since we moved to Richmond 7 years ago, and are always pleased with the attentive, cheery staff, even when if they are busy. I highly recommend this paint store.
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December 2021 by Sharon Russell
I called Spectrum Paint with lots of questions about color of paint and materials I'd need to paint a small dining room myself. Phillip answered the call with such a helpful willingness to help. AND it felt authentic, as if he wanted to make sure I had all the information I needed to be successful in this home project. When I arrived at this location on Broad Street, I started looking for the possible colors and was able to lightly eaves drop of the interactions going on at the counter. Such kindness and happiness between the contractors and the paint professionals behind the counter! Greeting each other in a way that was joyous and friendly.... in a real way! I went back to Spectrum this morning to get the paint.... and the same atmosphere existed from other people working there. Wow... Kindness and expertise and care go along way in my book. I talked to the manager about my experience because it almost made me cry. I give the highest recommendation to this company for knowledge and superb customer service!
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December 2021 by Leanne Raynor
Edited to respond to the owner's comment:6/2/21 Making multiple trips to a store to satisfy what should be accomplished on a single trip is never satisfactory. The regional manager was informed during our conversation that his efforts would be documented in a an unsatisfactory review. Simple returns should be handled in a more customer service friendly manner.Matching a paint color is their speciality. They can take a small chip and create a perfect match. The paint is the best and gives good coverage.Be careful about buying ANYTHING that you need to return or is on sale. The return policy is AWFUL. If you purchased with a credit card, you must have the card and the receipt to get your money back. I did not have the card. I had to return for a refund under $10. When I returned the manager's customer service was terrible. He wanted to skip over me to help other customers who were making purchases. Reported his poor customer service to the District Manager (DM)Purchased an item on sale. Original price $15.99; sale price $3.99. Charged $15.99. Had to return to get the sale price. Returned again when the item did not work. Turned away again, because the item was opened. "No manager was on duty to inspect the item." Got a refund only after contacting the DM and returning to the store. Thankfully, had his number from my first poor customer service experience. The employees did not have the DM's number.
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July 2021 by Sharon R.
I called Spectrum Paint with lots of questions about color of paint and materials I'd need to paint a small dining room myself. Phillip answered the call with such a helpful willingness to help. AND it felt authentic, as if he wanted to make sure I had all the information I needed to be successful in this home project. When I arrived at this location on Broad Street, I started looking for the possible colors and was able to lightly eaves drop of the interactions going on at the counter. Such kindness and happiness between the contractors and the paint professionals behind the counter! Greeting each other in a way that was joyous and friendly.... in a real way! I went back to Spectrum this morning to get the paint.... and the same atmosphere existed from other people working there. Wow... Kindness and expertise and care go along way in my book. I talked to the manager about my experience because it almost made me cry. I give the highest recommendation to this company for knowledge and superb customer service!
