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January 2024 by Christopher Durden
Very busy, but was well staffed and I was helped quickly. The person that helped was very polite and helpful. Definitely recommend
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November 2023 by Darlene Hopkins
I'm excited to be a part of the T-Mobile family great customer service I have a really good T-Mobile plan that fits my budget Thank You T-Mobile
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November 2023 by Macon Alexander
If you swing by this store, be sure to ask for Paris! She is fantastic. Spent nearly an hour helping me work through an issue with T-Mobile tech support regarding my 5G home internet service. She solved my issue and I left has a happy customer.
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November 2023 by KJ Sterner
Worked with Luckee yesterday at this location, and she was the best at adding a new line to an account, transferring the service from Verizon, and getting me the 512 iPhone 15 pro max!Plus there was a rowdy couple in there having a screaming match with each other and everyone there managed it beautifully with a full store.There’s a great crew here T-Mobile! Will definitely be back and will be looking to see Luckee for any help I need or accessories to purchase!
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October 2023 by Haley Tucker
I bought a new phone today and the sales representative was very nice, however, she was in a rush to go on her lunch break at the end of the transaction so she overlooked advising me of important information regarding the iCloud restore. Once the iCloud began to restore, she told me that I could leave and then she rushed off, however, 1-2 hours later I still could not use my phone (as the phone was still loading).After waiting nearly two hours, I drove back to T-Mobile and a different sales representative told me that it was an issue with Apple. While he wasn’t rude, he also didn’t seem interested in helping me with a solution.I got back home and did a little research and found that I needed to connect to WiFi. A simple fix that neither sales representative suggested before.I understand that honest mistakes happen, but if the sales woman didn’t rush off to lunch, and the second salesman actually took the time to consider ALL of the reasons the loading time was taking so long, I think the experience could have went differently. If Google didn’t tell me the answer that I needed, my phone would still be loading. This all could have been avoided had the staff been more attentive.
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September 2023 by Sivan r
Literally the kindest most attentive representatives. Paris literally stayed late to make sure that our phone numbers got ported over properly. It was so smooth and she knew what she was doing she’s awesome.
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July 2023 by Hopkins Brea
Been trying to get a screen protector for over a month and they keep saying the privacy protector is not in store. Ghetto and unprofessional
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May 2023 by Norm
Representative was awesome, but the phone Revvl5g worked fine. They tried to recreate the issue, but could not. The device is still freezing and I am not getting notifications of calls and/or texts all the time.
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May 2023 by Brandon Tolson
Very professional, they really helped me, and were very informative, Jordan and luckee are wonderful employees. Highly recommended.
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May 2023 by Mathew Varghese
came in confused, told me to call their customer service and wouldnt listen to anything i had to say. what is the point of this store if everything needs the customer service line?
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February 2023 by Cassandra Carrington
Some one from the corporate office needs to pay this location a visit. Customer Service at this location is awful. One female who works there got upset because I asked her to staple the paper copy of my receipt. It was 2 pages. I wanted them stapled together.
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February 2023 by Teryl Main
Parris helped me today and was so helpful, personable, and patient with me today! Totally great experience, will definitely be back to this location for any T-Mobile needs!
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February 2023 by Rosa Marin
I’m very grateful with the guy who helped me in this store. His name is TEZ, he’s amazing… he’s kind, lovely, patient, smart and a hard worker. My 5 stars are for him. ⭐️⭐️⭐️⭐️⭐️
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January 2023 by Mary Hoke
Beware of Brandon. This employee set up my new phone plan last month and now that we are receiving the bills, he did not do anything we asked for or he told us! First, he said my trade in phone was worth $800. My husband and I wanted to pay the difference of the cost of the phone, so we didn't owe any monthly installments. So we paid the $200 difference. It turns out that Brandon lied to our face. T-Mobile now says the phone is not worth $800 and they aren't sure why Brandon gave us that wrong information. He also did not set our plan up with the plan we wanted. He also said we would qualify for a 15% discount, we didn't qualify. He all around gave us SO much wrong information. BUYER BEWARE OF BRANDON.
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November 2022 by Audrina Farrar
Absolutely unhelpful! Interested in selling phones and plans (for commission) at the expense of giving you the wrong information that will impact you negatively in the long run. Stay away from this location.
