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April 2024 by Sam W
They aren't here. Thanks, Truist, for wasting my time. Clowns.
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September 2023 by Mekhale Nbaba
The guy who picked me up on the phone his name was TimHe was very disrespectful
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July 2023 by Elizabeth Bandy
no customer service. never busy but always slow. I have to go here for my job, but glad I'm not A truist customer!
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February 2023 by Kayleigh Conroy
THIS BRANCH IS CLOSED!! Truist update where your actual branches are it’s extremely frustrating to drive around trying to find the one that’s actually still open.
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August 2021 by John Spacek
Run don't walk away from this bank. Cannot do anything correct including my balences.
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August 2021 by Buster Johnson
Now called Truit Bank, there are fewer branches and the tellers are much nastier...in person & on the phone. Unfortunately, my paychecks are drawn on this bank so I have to do business with them
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March 2021 by Ross Lipstock
People are insane for giving this a low rating.
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January 2020 by Emily Shunk
I go to this bank all the time and the bank tellers are always super kind and super helpful!
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October 2018 by William Somes
Everyone I spoke to was unhelpful in almost every way. I was transferred to customer service, and the woman I spoke to said that she couldn't help me but that the people at the bank, itself, could. I called the bank back after already having been transferred to customer service, and I was told for the second time that they didn't know what to do. Complete incompetence.
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September 2018 by CINDY BLACKWELL
This information is on the Willow Lawn Branch Richmond, Va. The tellers are very helpful. The Branch, I take manager ,does not a clue what she is doing and is not helpful at all. I just got off the phone with her and she could not answer my question and transferred me. If several of my payments were not being sweep each month from my account I would change backs. 08-31-18
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August 2017 by V Sch.
The tellers are all very helpful and the staff is friendly.
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July 2017 by Celeste Schoolcraft
This branch is very nasty and I would give them no stars at all. Trust me go to a credit union and bank with them. The manager is a freaking bleep, the woman at the open desk is clueless, and if my government issued I.D. is good enough to buy cigarettes and beer than it's good enough to cash a freakin check even though I did not have an account. I was hurt on the job and that douche bag manager could have assisted me with cashing a flipping check that was issued by their bank and she snidely remarked I can't help you without two I.D.s Ironically she is the reason I am in worse pain today. That's okay my family members are changing banks to Wells Fargo that means you just costed Sun Trust about 25 once loyal customers. Explain that to the higher ups Ms thinking your fat a** is all that!
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December 2015 by Diana P
Woman that I was just on the phone with yelled at me then hung up the phone. Completely disappointed. Calling back to talk to the branch manager. So happy I do not bank with Suntrust! No customer service at all!