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December 2023 by Loni Durant
My son stay there from time to time I went with him to his room i luv it everything was clean and neat when we go on vacation we most definitely will get a room
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December 2023 by Lady H.
If I could give a negative review I would! I've been coming here every two weeks for over a year. It's decent price and with some extra cleaning from me it's okay. I always bring my own towels and things from home...Because some people like all details...*Booked online (I had already stayed the night before, but it's cheaper online)* Went to the front desk about the issue from the night before ( we had to keep getting the staff to open the door
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November 2023 by Ronald Roper
Meet with the owner son. (What he said) The place was cheap. I never got a chance to stay... after swiping my card. I was told he wasn't gonna rent me a room because I took a picture of my receipt. Don't ask too many questions, you might not get a room.
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November 2023 by Charlene
I had to have an unplanned stay at the motel due to My house catching on fire. I paid for 2 smoking rooms, when I got there was told the motel is 100% smoke free. Okay why have smoking rooms on your website? Then I was told that the third party didn't process the payment for one of my rooms when all the money was deducted from my account. It took about 30 minutes to resolve the situation with the error being on their part. Then was told I had to pay a 200 dollar deposit okay fine. 5 minutes after checking in my room there's a knock on the door management " oh you're gonna have to switch rooms" okay no problem move to new room 20 minutes later management " we're trying to make sure you're okay" . Fast-forward to the next day knock on the door " oh you have two many people in your rooms you're only allowed 4 adults." Yes mam I know that. It was me my BFF my 18 yr old daughter and my 16 yr old son = 4 adults. My 12 yr old and 2 yr old grandson don't count as adults. Management " he doesn't look 12" excuse me? Yeah OK at this point give me my money and deposit and let me go cause whew childRooms: Rooms are decent for price but have roaches and toilet didn't work properly and wouldn't flush.Noteworthy details: The people that run the motel are very nosy. Will knock on your door with all kinds of excuses to check in your room and make sure you're not smoking or verify the people's in your rooms. Rooms are decent but have roaches and toilet doesn't work properly
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September 2023 by Brennan Fassett
Terrible experience. Yes, you can get it cheap through several websites, but I recommend booking elsewhere. The pics online are not representative to the actual musty, dingy, nasty, not well run hotel. Room smell was overpowering with fragrance as if they were trying to cover the other musty smells. Also, the area is a bit run down with lots of junkies nearby. I immediately was dissatisfied upon check-in and wanted a refund, but they declined due to their cancellation policy. I asked for a better less smelly room and was told all the rooms were like that. I checked out without a refund and lost my money, but it was worth it not to stay there. I booked a hotel for about the same amount of money and it was way better. I have stayed in many hotels while traveling, and I am not super picky, but I would recommend not booking here.
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September 2023 by ThomasGregory Upchurch
Super 8 has great rooms very spacious. Clean sanitized.The Management Mrs. Patel is understandably one of the reasons I selected to write this review. She has a professional and Humble attitude.
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September 2023 by Russia Brown
DO NOT RENT ROOMS WITH SUPER 8 by the airport !!!!!!!!!!!Me and one other adult checked in at 5 am when she got there we were told that we can still have a late check out per say a Wyndham representative by the name of rhea , when we got In the room , the window was open ! Fast forward it’s 11am. The manager by the name of mrs pertelle informed me that chec out was at 11 , when we informed her that branch approved the late chec out , she then proceeds to say “ we’ll come out of my rooms. It’s 11. I don’t care what branch says. We ended up going bac and forth because I had to let her know “ the yelling and the threats are too much . You’re in hospitality and you’re not being hospitable. When we finally got our things together she came BACK to the door and literally tried to throw my things in the hallway!!!!!! IVE NEVER BEEN TREATED THAT WAY IN MY LIFE. This lady then says “ see this is why I no rent to N******. N****** too many problems. I HAVE contacted the Wyndham branch & I WILL MAKE A FORMAL COMPLAINT WITH THE BBB. Ppl of color AVOID THIS PLACE AT ALL COST. SERIOUSLY
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July 2023 by crystal clear
Terrible stay the desk attendant check the scene very disrespectful little short Indian lady skinny with the long ponytail. Hair is very disrespectful. She even walked in on my husband naked tell him we needed to check out. I am appalled. That Indian lady was manic. I don’t advise anyone to stay.
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June 2023 by E H
I am writing to express my extreme dissatisfaction with my recent stay at the Super 8 hotel located at 5110 Williamsburg Rd, Richmond VA. I had made a reservation for a room at your hotel and prepaid for my stay, but unfortunately, my experience was far from satisfactory.Upon checking into my room, I was shocked to find blood stains on the bed sheets. I immediately notified the front desk about the issue and requested that they rectify the situation. However, despite waiting for over two hours, no action was taken to address the problem. To make matters worse, I was shocked when I was offered the keys to the linen closet to change the sheets myself. This is a completely unacceptable response from your staff, and I was extremely disappointed by their lack of concern for my well-being.Furthermore, when I expressed my dissatisfaction and requested a full refund, I was told that I had only 15 minutes to leave the room. This was an unreasonable demand, especially considering the unsanitary conditions in the room. I had already prepaid for my stay, and it was unfair of your staff to expect me to leave without providing any alternative accommodations or refunds.To add insult to injury, I was charged an additional $430.43 to my credit card, even though I had already prepaid for my stay. This is an unacceptable error on your part, and I expect an immediate refund of this amount.Overall, my experience at the Super 8 hotel was extremely disappointing, and I believe that the level of service I received was unacceptable. I urge you to take immediate action to address these issues and ensure that your staff is better trained to handle situations like these. I expect a full refund of my prepaid amount, as well as compensation for the inconvenience and stress caused by the issues I encountered during my time at your establishment.I look forward to your prompt response and resolution of these issues.
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June 2023 by Melissa
I am in a different city and state every week and for the price and it’s location close to the airport it was great. The staff was very nice and the rooms were very clean. My flight was a bit later so they were kind enough to allow a later check out. I will stay again.
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June 2023 by Angela “Angie StarSeed” Meade
I always like renting rooms at the Super 8 Hotels. This one was by the Richmond, VA airport. I purchased my room through Expedia but when I checked in I had to pay a separate deposit of $50 that wasn't mentioned on the Expedia site therefore I'm making people aware of this so they have a choice of if they want to pay extra money or not. The sign says that you can get your deposit back if your room is in good condition. Otherwise, the non-smoking room I stayed in was very clean, the bed was very comfortable and the bathroom was very clean and so were the towels and linen, the TV didn't show clear and they do have free WiFi. I would recommend people stay here. But I can't speak for the smoking rooms only the non-smoking rooms.Rooms: The rooms are affordable, clean, and quiet.Safety: The hotel is close to the streets and there is a lot of traffic so be careful if you wanna walk around.Walkability: There are sidewalks and stores in walking distance.Food & drinks: Several places that you can walk to if you want food.
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May 2023 by Jen Pryor
I really only stayed here because of convenience and it was one of the cheaper options for a single night stay. Next time I'm going to spend a little bit more and stay in a nicer place because the quality of super 8 has gone downhill. Nothing was clean, sheets were stained, bathroom was definitely not up to cleanliness standards. Not to mention when you check in they have plenty of signs telling you that they won't really do anything for you if you don't like your room so you'd be better off staying somewhere else. And let me be clear I was not expecting a five-star hotel but I was at least expecting somewhere that I felt comfortable sleeping for the night and this was not it.
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May 2023 by Margaret Ruth Green
This hotel is under construction & still gives great service, areas of construction well contained & safe passage. Hotel clean, decorated simple but real cute.I love staying here, the Female day Front Desk clerk is the best. Shebe handling business!
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April 2023 by Shea Trimiew
Upon check walked in on housekeeper cleaning our room when told it was ready.. Sheets was dirty and bathroom was at all time worse. Toilet had hair everywhere and sink was backed up with everything u can imagine.... And manager was VERY NASTY about it. Was Told i couldnt get another room that we can go somewhere else.... OVERALL JUST RUDE AND NASTY....
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March 2023 by Rachael Mansfield
Other than the light shining in our window, the room was fine. Newly renovated, clean, spacious. The bed was bigger than the frame but that didn't bother us. Look out for strangers opening the door and sneaking in and lying about who they are with. Luckily the staff was alert and sent them on there way. We felt safe for the most part I guess. Neighbors were a little loud, but thats not the hotels fault. They are renovating so the hallway was a little messy. I probably would stay here again if need be.
