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February 2024 by Joseph Washington
Customer service was good
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February 2024 by Jerry Thurston
They are a COMPLETE RIP OFF!
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December 2023 by Tiffany L White
It was ok still waiting on my iPad
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December 2023 by Patricia Suimlin
Poor services I dare not recommend this particular store to anyone shady business
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October 2023 by Caprice Cropper
You can never get them to answer the phone. I’ve been waiting two months for a higher level approval for a credit on their representative’s mistake. I’ve reached out to Customer Care. Their position is that the store is responsible while my calls go unanswered at the store. I went into the store to complete my initial transaction and have regretted this decision. I’ve overpaid because of a mistake and have to prove it was the representative’s error-who is no longer an employee. I’ve never heard of a manager not receiving a response from her supervisor for two months on a customer complaint. Where’s the customer service or simple follow up.
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March 2023 by Gene B.
This store use to be absolutely horrible! The service was bad the employees had attitudes it sucked! Then I met Brandon! My god this guy is amazing, a true professional! Being a small business owner I need my phones to work and work well. Brandon is ALWAYS ready to help and greet customers at all times. One time I came into the store 4 times in a roll and each time he was there to help with any problem that a had. So if you want to deal with a true professional ask for Brandon or B!
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March 2023 by Linda Adams
I don't know what to say ... Taking HOURS AND HOURS to get new service. It's ridiculous!! Then-- at the end -- this store (inside Chesterfield Town Center) CHANGED MY DEAL COMPLETELY!! Yes, I left in a huff !!! Then was accused by the manager of causing a disturbance!! WELL EXCUSE ME !!!!!!!! (I called the company and they've supported me, but still taking HOURS)....
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January 2023 by Danny Bryan
The manager is very pushy and rude. Go to any other tmobile store but this one...trust me.
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January 2023 by Nevaeh Freed
Big Thanks to Savannah for all her help today with upgrading to my new iphone 14 pro max? Great customer service and would recommend savannah if you are coming to the T-Mobile here at Chesterfield Towne Center.
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December 2022 by Kacey Space
Thanks Savannah! You were lovely. It was a pleasure having you as my rep. - Paul
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December 2022 by Robert Aikens
I was a customer with Ayoungwe at Brook Rd, and followed her over to this tmobile. Her service was great & so was her employee nyasia!
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December 2022 by Darrell Jackson
Just stopped in the store to get some AirPods, Niasia and Cheyenne were so cool!!! Very knowledgeable on the products as well!!
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December 2022 by Barry Isom
Shawn and Nyasia were super helpful, they both has excellent customer service, we were very pleased with how they treated us... thxs to the both of them.
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September 2022 by April Leigh
Do NOT go to this location. They are a third party “vendor” and they make their own rules. They tell you that the purchasing phone accessories is a requirement when upgrading your phone. The “bundle cost was $195. Also if you don’t buy the accessories, they will have to ship the phone to you. It’s a scam, don’t fall for it. Go to a corporate location.
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September 2022 by gary titi
Employee was loudly cat calling people as they walk by the store. The guy kept yelling loudly until we made some comments whereby he proceeded to loudly tell us he had ADHD and anxiety issues. I felt like I was dealing with someone out on the street corner. I was there with my wife and 8 month pregnant daughter. It was a disgrace and the employee should be let go. I will be raking thos mayter higher up the chain. Person waiting on us was on a facetime call the whole time he interacted with us. We left in disgust.
