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November 2023 by Barbe J
I'm currently trying to sleep on a Sleep Number bed, and am searching for a comfortable adjustable mattress. My old queen mattress was a double pillow top, which I had been unable to find untill I discovered the Mattress Factory.With a double sided mattress, you can flip the mattress over, and reduce wear and tear, and elongate the life of the mattress. They are also super comfy. When I bought the Kingsized Sleep number, I put the old queen bed in the guest bedroom. Every guest that has slept in there says that it is the most comfortable bed they have ever slept in.I love the fact that the mattress is manufactured right there onsight. Their prices are reasonable, and they carry the beloved dual pillow top in a King size.I'm looking forward to getting a good night's sleep again!The salesman was super friendly, and answered all of our questions. The store was nice, and they had a decent selection of beds.
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November 2023 by Frankie King
the adjustable bed stop working and I the original mattress factory, they came out THAT day to service it, the motor need replacing, as soon as I received it I called them they came out THAT day to replace it, bed is working. the best service I have ever received, they stand by what they sell. The tech guy,James was absolutely the best to deal with, appreciate their service
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September 2023 by Brenda Harris
So far I love my new mattress and box springs!! No more hip and shoulder pain in the morning
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August 2023 by Crescent Moon65
Excellent store, great customer service, very comfortable and reasonable mattresses that you will not be disappointed in! Highly recommend
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August 2023 by Steve F.
Love the mattress! It was a little firmer then the one we sat on in the store but still love it. The reason for the deduction of two stars was for the delivery. We had them deliver the mattress but chose not to pay the setup fee, since we already had the frame set up with our existing bed. The delivery guys said that they couldn't bring the mattress to the bed room as that was considered "setup". They would only drop it in the entryway or foyer. The master bedroom was 15 steps away on the same floor in a open floor plan house. The route had nothing blocking the path and was clear of furniture. I ask if they could just bring it to the doorway of the bedroom. After threatening to cancel the order they relented and sarcastically made a big deal about moving it the 15 steps. Really spoiled the whole purchase experience.
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June 2023 by Mark Day
Great place service is awsume
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January 2023 by Lisa Saintsing
Our entire experience was great! Our sales associate (Leslie) was a professional - never pushy - no pressure. She was very fun to work with and it was a great experience. She explained the products completely and had answers to any questions we had. Everyone we came in contact with at the store was friendly. The delivery was on time. Bob and Chris were efficient, friendly and reviewed the product with us again at the end of the installation. We would highly recommend the Original Mattress Factory team.
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December 2022 by David Easterling
My family and I had a wonderful time shopping for a new mattress for our daughter as a Christmas present. We have purchased multiple mattresses from The Original Mattress Factory over the years and have never been disappointed. They are the only place locally that I have found that is able to make us a custom mattress in the obscure 3/4 bed frame size. Even better, the were able to offer it to be ready in a very short time. Take a look and give one of their mattress a try!
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November 2022 by John M.
Upgrading to a King from a Queen size bed. We had purchased our mattress/box spring at OMF-Newport News years ago with great service and great results. Today's visit was equally satisfying. Our sales lady was quite knowledgeable and patient as we looked over and experienced the large selection of mattresses. Of course, going to a new size means a new bed/frame. A nice selection was available for us to choose from. All-in-all a good shopping experience, and, surprisingly, at a price less than expected. OMF does a great job (imo) making a quality product at a fair price. The reality is this could be the last mattress/box spring we'll need to buy; might as well make a good choice from a trusted vendor.
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October 2022 by Kristen Corson
Don't think to even park here unless you are mattress shopping, even for a community event next door. Google maps even shows the parking lot connects, God forbid you cross that line and park there though. We all know Mattress Store Parking lots are never full, even on a holiday. Maybe showing some community care would drive them more business. I, for one, would never buy here in the future because of the unneighborly actions today. As stated though, don't dare park in this connected parking lot or Jim will march over and have you get out of his lot. Have video of him marching over to tell people to park elsewhere and complain... Definitely a "Ken".
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October 2022 by Jeanette Frye
Loved the service, and the salesman even matched the online price of what I came in there for.
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September 2022 by Avery
The staff was incredibly helpful and friendly. Great selection of mattresses and Chyna made the process of selection and purchasing very easy.
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September 2022 by Chelsea R.
I paid a lot of money for a mattress that I hate and has caused constant hip and back problems since the first night I slept on it. I tried the mattresses in the store and found one that I really liked. When it was delivered, I was so excited, and the first night my back and hips ached all night long. I went to the store the next day to see if I could switch the mattress out and it was going to be an additional $1,000+ to exchange the mattress. The suggestion I was given was to get a mattress topper to make it more comfortable. (I've had two mattress toppers, but still wake with constant pain.) I knew I had to pay a fee if I wasn't satisfied with my purchase, but I thought, "what are the odds I will need to switch it out," since the one in the store was so comfortable. Needless to say, I paid over $4,000 for a POS mattress that I have been living with for a couple of years, because I don't have thousands of dollars to buy a new one. AVOID THIS PLACE IF YOU ARE NOT 100% SURE YOU ARE GOING TO LOVE THE MATTRESS! Otherwise, you will wake up feeling like you have been hit by a train every single day. Lesson learned! I'm just trying to help others avoid the same mistake I made.
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August 2022 by Justin
The staff was incredibly helpful and friendly. Great selection of mattresses and Chyna made the process of selection and purchasing very easy.
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July 2022 by Ms Laureano
It was a in andout visit because I knew what I was looking for. A nice clean and organized store sitting off the road. Their prices weren't bad at all and they make their own mattresses in house. They have a room where you can see them being made. Plus the guy that assisted me was very knowledgeable of the items that they carry.
