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July 2023 by Katie
I returned a Saatva mattress last month and exchanged it for an orthopedic pillow top mattress from Original Mattress Factory. I am beyond thrilled! Randy was so helpful and goes above and beyond. Don’t bother with any of the popular online mattress brands. Go see Randy at OMF and you will be in great hands :) my only regret is not going there sooner. It was such a pain returning our old mattress, but after a month with our new one I can confirm it was a great call. Pleasant experience all around, including delivery. I will be recommending OMF to anyone I can.
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June 2023 by Shelor Smith
I expected to find quality and I did. The selection was good, the explanation was thorough, and the whole experience was pleasant. Can't wait to sleep on our new mattress.
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April 2023 by Michelle Shook
Randy was very knowledgeable and professional in helping us choose a new mattress. It was a pleasure working with him.
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March 2023 by Devin Karnes
After trying to find a quality mattress elsewhere, we decided on a whim to visit here. More than impressed. Randy gave us a full tour of every bed in the store that was within budget and to our style of sleep. He was informative, funny, outgoing, and above all nice.We went with a king, plush mattress and it arrived within the week. Besides the, honestly awful, selection of delivery times (10:30am-1:30pm est) the bed looks and feels great!(this was written before our first night sleeping on it, if nothing is written after this paragraph, all is well)
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February 2023 by Justin Pretlow
As I read through the comments one common theme shows through, Randy Harris is what an example of exemplary customer service should be. He made sure I was completely updated on every aspect and satisfied from start to finish. He made buying a mattress a pleasure. On top of that I brought a custom sized mattress (Wyoming King), and it was made quickly and it feels amazing!!! OMF has Exceeded all my expectations and I recommend you look no further and buy your mattress here!!
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February 2023 by Viktoria Alston
Randy was great. Went in just to look and try mattresses out. Randy never pressured me and was helpful in walking through what would be best for me. Really great store and great first mattress store experience.
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October 2022 by Saundra Jenkins
I have what I call the BMW of mattresses. I researched on my own so I knew what I wanted. The mattress I purchased is DOUBLE sided, cotton filled, extra firm, reinforced edges with 13.5 Guage coil springs that was no charge. I bought a queen size and it was $719.00. I am so satisfied. Oh! I had my own box spring. If u are looking for a mattress, check this store out. I liked the broad street store better.
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September 2022 by klongmartin
I had an amazing experience. First, the salesman was so helpful. Knowledgeable and not at all pushy. Second, I liked that there weren’t TOO MANY options- I found other stores overwhelming. Third, delivery was AMAZING! On timeand so careful- they carried 3 mattresses (including a king size mattress) up to the 3rd floor and didn’t even scuff the wall. In short, support this local business because they are awesome!
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September 2022 by James Dunford
Randy was very patient and professional in helping my wife and me choose the best mattress for our aching backs and my sore shoulders. Our mattress set was delivered yesterday and last night we had the best nights sleep we have experienced in a long time. The guys who delivered the mattress sets (we purchased another set and a Mission Panel bed for our daughter) did an exceptional job of making sure everything was just right in assembling the bed and bringing in the mattresses.Thanks for a job well done!Jack & Nancy
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September 2022 by Clint Cheshire
Had been dreading mattress shopping and as soon as I entered the store, Mr Randy Harris made me feel like a welcomed guest. He took time to explain the different styles and suggested the perfect mattress for my needs. The delivery staff arrived when scheduled and were very professional. Highly recommend Randy and the OMF!
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September 2022 by Fletcher Metz
It was a pleasure working with Randy Harris. Very knowledgeable on all products and detail-oriented which we appreciate particularly when buying something you will be sleeping on for years. He also has a great sense of humor. We took our time, found what we needed without any rush. Highly recommend.
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September 2022 by Ralph Charlton
Mr. Randy Harris waited on us, and was informative and very helpful to us, without be the least bit aggressive or “pushy”. He honestly helped us select which product was best for our needs. Both the product, and the salesman reminded us of those of days gone by, where service and quality were the expected. You don’t find that very often these days.
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August 2022 by Mason Shea
Showroom was the perfect size to not get overwhelmed. The manager listened to what we thought we wanted, and was delightfully accommodating as we tried out different mattresses to really get the feel of them. Knowledgeable and reasonably priced, plus these models will last a really long time. I wasn’t even aware how close they were to our house. If you’re in the west end and in the market for a mattress, check them out!
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August 2022 by Floyd Rountree
Randy explain things very well. Great show room. Very helpful. We bought a mattress. Waiting for Delivery.
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December 2021 by Shelley C.
Good service. I needed a split Queen box spring in a hurry. They delivered and set up in two days.
