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March 2024 by Ben O.
Have had a monthly pass here since they have opened. Friday March 8 my fiance ran my vehicle thru and the machine broke the driver side mirror. The employees were apologetic and manager Mike Napier assured her they would take care of the damage to simply provide them where we wanted the work done and they would take care of the situation. My fiance tried getting in touch with Mr. Napier later Friday, Saturday and finally reached him Sunday afternoon and he informed her that "upon further review" their was prior damage (which there was not) and they would not honor their promise to repair/replace the mirror (approx $1200). Place has been great until now and they have not heard the last of this....
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March 2024 by Bryce
The brushes on this car wash simultaneously leave microabrasions on my cars clear coat and leaves streaky dirt on my fenders after getting the most expensive “works” wash. I have a small hatchback and this car wash might work better for larger SUV’s. If you pay for the works subscription you can’t go through with a different cheaper wash without paying an additional fee. Despite the business leaving comments under bad reviews they are not interested in solving any of the issues when you do contact them.
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February 2024 by Bob Bonham
I got my first car wash here the other day. $22.00. The wash was good, but it somehow managed to destroy my BMW hood logo. Not sure what that's gonna cost to replace. Not happy ?
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February 2024 by Monique Riley
New to the area and I didn't want to have to drive across town to my old carwash place. Im happy I found Tommy's. Great service and prices, facility is pretty clean. Love the Free vacuums (with wash of course) and lots of wash packages. Has my truck looking brand spanking new after every visit!
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February 2024 by Wanda Ferguson
Nathan was a great help and Marquez is gorgeous
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February 2024 by Sean Pavs
I like the convenience of Tommy's and it provides a decent wash. However, the past few times I've been I end up with part of the brushes stuck in my car (which required pliers to remove). When I informed the Tommy's employee about the piece of the brushes getting stuck in my headlight they just said "sorry, it happens sometimes". This doesn't seem like something that should happen at all.
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February 2024 by Darryl Lloyd
My car was pretty clean given the fact that it's automatic and no one to actually wipe down the car. Ok for $22.
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October 2023 by Panayiota Roulidis
Very friendly staff, but every time I go the price of a basic wash seems to increase, the suction on half of the vacuums don’t work, and although paying more and more each time, I don’t think my car is getting very clean. I just brought in my husband‘s truck to be washed yesterday and the entire top of the vehicle had grime still on it. I re-washed it at a different car wash a few hours later and got a noticeably cleaner result while paying less. Their car carpet cleaning machines also need to be replaced, it seems like they’re broken half the time or aren’t working properly. They’re causing a line back up of people using the only good machine left. I would love to keep supporting my local Tommy’s Xpress, but at these prices and subpar cleaning quality I don’t think I’ll be back here.
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September 2023 by Keith's K.
I have never been to an automated car wash that did not have an employee making sure you were lined up correctly, so your car and their machines do not get damaged. I waited for five minutes while the employee played with his phone vs helping me. I was actually on the speaker phone myself did not know you could hear the conversation. I told my friend what a lazy worthless person they had hired, and it was a shame how lazy and rude is ok at Tommy Wash. I was asked to leave because it hurt the lazy bum's feelings me calling him out. I had been asking to speak to the manager for months he is never there. I went back three times over a four hour period and he was never there. He finally showed up and could care less did nothing. It seems the employees are allowed to stand around and do nothing while your car gets damaged. If you want your car washed by a company who's manager and employees care more about facebook on their phone vs doing the job they were paid to do does not value your business, then go to Tommy Wash. What they failed to realize is I have been here since 1968 and know everyone in town. Word of mouth will fix this problem.
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September 2023 by russ smith
I don't write reviews unless compelled by excellent customer service and here we are! Hailey went out of her way to make sure I had everything I needed. I had a car that had been sitting for 3 years with mold, grass, weeds etc. She admitted that the car wash would only do so much so gave me a rag and some cleaner. Additionally she let me go through the wash twice. I don't live close to this wash, but rest assured I will go out of my way to come here again.
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August 2023 by Winston Forrest
I use Tommy Wash at least once a week. The wash is always excellent, and the vacuums work without fail. Tommy Wash is the top of the class of car wash services. You won't have a hand finish like other services, but for the price of the monthly ticket, it's well worth it.
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July 2023 by Heidi Rojas-Vasquez
My only issue that I have with this location is the suction power of the vacuums . It seems as if, every time I come they don’t work properly. I love Tommy’s in general, but they need to look into getting this fixed. My main concern when getting my car clean is being able to properly vacuum the interior of my car.
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June 2023 by Rall Del Muro
Mike and his Team do their very best to offer a great, consistent car wash experience! I first used Tommy's car wash in CA and was excited to get our local one here! The team is friendly and does their best to keep Tommy's clean and running smoothly!
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June 2023 by John Duke
A modern facility with a variety of price points. It is self-service so you have to dry the exterior and clean the interior yourself. Vacuuming is free but other supplies will cost you after the base wash. A phone app allows you to drive through without having to stop and pay, a definite time savings. A variety of offers and discounts can lure you into an ongoing subscription. The roof of my SUV will have to be cleaned by hand because the rack interfered with the automated brushes.
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May 2023 by Jas B
Pretty good car wash that'll get your car pretty clean compared to others in Richmond and their reasonably priced. Give them a try!
