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August 2023 by Droid Girl
I couldn’t take my car to my mechanic to have my tuneup done since they were already booked for today! My car was tested twice and I was told I needed new spark plugs. Well I made an appointment at this location on Azalea. They tried to charge me $700 plus dollars for a tune up which only costs $200 they connected my car to the diagnostics machine. Even though I told them I already had my car tested twice! I called my mechanic at Atlee Auto and was told to leave because they are trying to overcharge me! After I got off the phone they tried to get me to stay by lowering the price. I was charged for them doing the diagnostics even though I already told them I had my car tested twice. If you are a lady don’t go here!!! They pray on us thinking we are stupid. THIS PLACE IS A RIPOFF!!! Today’s date is July 28, 2023. They have tried to rip-off the wrong lady this time!! I hope this place goes under! I will be reporting them to the Better Business Bureau!Service: Auto engine tuning
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July 2023 by Yazan Fth
They not professional at all, they raise the price $400 after they said they fix my car and was some parts missing of my car they said we don’t know about , my car got even worse i found out they just cleaned some hoses and replaced nothing, be careful if dealing with them
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June 2023 by Sheora Harris
Unfortunately, this location “changed my oil” but left the very old oil filter which later my mechanic found they didn’t recognize a leaking filter and sent me on my way - $90+ later.
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April 2023 by Christopher Russ
Run...you've been warned...Reply: you don't regret to hear about my experience, I told the store Manager and Corporate what was done to my vehicle and the store Manager and Corporate acted like nothing occurred even with documented evidence. If your truly sorry, refund me my funds I paid and requested to be given back for a job poorly done that created more issues, which the store Manager and Corporate refused to pay. Don't just respond with some copied text response. Don't trust Tuffys or the Corporate office, they simply don't care.
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April 2023 by Nichele Ford
An amazing job and kept the car while we went out of town we appreciate them ?
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April 2023 by Diane Mcgriff
Don’t go to location without mechanic or someone that know what they doing. They will scam you and tell you something other than what you came for. Cashier/manager Jennifer is a thief. I was charged for something that they didn’t even work on. She is the worst manager in history. Also owner is a pain in the butox. He will make it seem as if he care and want to meet you and fix problem but really he is a scam artist also. Don’t go to this location for nothing. Corporate services need to be involved immediately. It’s not the customers at this point if several customers say Samething. They make automotive business look bad. Like why scam paying customers to continue on with business. Never again. Thank god my car did get fixed by professional services chevy dealership since they thought they was scamming me. Only went to them because other was booked for month. But never again and I will make sure none of my northside family go here. Bad business. Corporate please get involved because these reviews tell it all and it’s not fair they are still open. Ramos owner is bad for business and also Jennifer that does paperwork and handles cash. Please get rid of them corp please.
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April 2023 by Josephine solomon
Highly dont recommended this location. Warning dont go to this location. Look at other reviews and complaints for this location. Samething. Just different days the cashier Jennifer and workers will scam you. Also owner will not respect you. Dont let anybody at this location work on your car. Not even a tire change. They will make up and come up with anything to get more money or just more money and then will try to split the made up charge on what the problem is.Service: General repairs & maintenance
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April 2023 by Skee Solomon
Don’t go to this location. Bad business and bad employees. Owner don’t care so don’t waste your time. Car will not make it and your pockets will be dried out messing with these people. Don’t trust these people to work on car.Service: Engine repair
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April 2023 by Jordan Young
I just knew I lost my pickup truck/ just out the blue it stopped running I was about to junk it and I said let me see what tuffy's has to say, gave it to them with in a week and half they called and said come get it it's running. Over joy when I got that call.
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March 2023 by Anthony Ouellette
I took my car in for an oil change and to find out what was rattling under the car. When I picked the car up I didn't notice right away but when the old oil change sticker was removed so was my parking pass for my apartment complex. I spoke with the owner directly and he denied that I ever had one and refused to fix the problem. Several times I have been lied to about what my car needs and what was actually done. I will never give them my business ever again.
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January 2023 by Nicole
I do NOT recommend taking your car here. If you do be ready to wait days longer than they tell you and have it not actually fixed. Also be careful they will try and make you pay for the “fixed” vehicle before it is actually “fixed”. Then have you to wait days for your still broken vehicle after they have your money. The whole process was extremely stressful and traumatic. Avoid this place at all costs.Services: General repairs & maintenance
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January 2023 by Maria
I do NOT recommend taking your car here. If you do be ready to wait days longer than they tell you and have it not actually fixed. Also be careful they will try and make you pay for the “fixed” vehicle before it is actually “fixed”. Then have you to wait days for your still broken vehicle after they have your money. The whole process was extremely stressful and traumatic. Avoid this place at all costs.Services: Auto maintenance
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December 2022 by Da butler 922
My son went to tuffys about a month ago went in to fix a leaking radiator sometime later it starts to leak again my son took his truck back and now they tell him that he nd a temperature case housing something to that affect when he calls them not only do they try to charge him to fix it but also tells him he nd a battery. We never asked for the battery to be checked nor did we ask for a y other serviceIt seems like they never fixed the problem in the first place. My son spent over eleven hundred dollars to fix the problem in the first place looks to me they never did any wrk at all. Then they told him they will get the part and he'll have to pay for labor? Really? So now when we go back I will be coming with legal counsel I refuse to be played bamboozled a d disrespected in any manner I refuse to come out of character for them . Instead I will let my lawyer do the talking and when I finish they are going to wish that that they took the time to really wrk on my son's truck. Not only are they not professional they are liars and cheat ppl out of their money. When I get through and if it gets dwn to it I will stand outside their business and let every customer walking in if the have money to burn and like to be bamboozled then they came to the right place!! I will never do business them again, I will not nor will I ever recommend any body to that shop. Ever!!!!!
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December 2022 by Jonathan Harewood
I don’t want to say Tuffy on 1005 Azalea Ave, Richmond, VA 23227 in general is a Scam but the guy at the front desk slick me in a fraudulent way into paying for a wheel check off simple question I asked. He never mentioned the price until after he didn’t say anything about the name of this specific category until after, and told me he’s not releasing my vehicle until after I pay $128.51 and told me that’s not a lot of money as if we all have the same bank account. I WOULDN’T RECOMMEND ANYONE TO COME HERE VERY UNTRUSTWORTHY AFTER SEEING THIS HAPPEN TO US .
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October 2022 by Latrease Gregory
Do not take your car to these crooks. They messed up my car and didn't want to fix what they messed up. They over charge and very disrespectful. Nothing good to say about then. And my car never got fixed. Do not take your car to them for nothing