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November 2023 by Hatem Salih
Very disappointed, they said the fuel pump is not working, replaced it, but they spoiled the tank level reading meter while doing so. I we asked them to fix the issue they caused, they do not want to bring it back to how it was working properly before they open it. I am not using this shop anymore.
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November 2023 by Muriz Alic
Absolutely worst experience, went to get my inspection done, took 4 hours keep in mind they were not busy whatsoever
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October 2023 by nathalia guimarães
They are soooo good!Friendly and honest! They changed my tires and did the state inspection. Price is also affordable. The staffs are friendly and helpful, I highly recommend!
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October 2023 by Brandy Edwards
Very disappointed my bf took my new truck up to have two front tires takin off and put two new tires on that we just got and they messed up the rim asking him if he noticed the rim was peeling and I had just washed that truck and my rims were not liked that at all . That comes from rushing and being careless and still charge him 70 dollars. beware when going to this place and inspect your wheels and rims before leaving.Update 10//24/2023 still not happy manager Kevin who called me last Thursday and said they use a taped weight and water and soap so if that’s the case way did my paint peel not evinateden tring to resolveissue…dealing with customer relations also… I have pictures of rim but Google won’t let me add them. And I get a call from manager Kevin this morning saying he left me a message but I haven’t talk to him since last Thursday nor had I received a phone call .. so this morning he calls and says that the rim had been painted over and that was his opinion but also admitted to using brake cleaner to clean rims and weights so if he deals with tires then u know u don’t use brake cleaner on paint that isn’t silicone which can cause paint to peel and u don’t use brake cleaner that is non chlorinated on aluminum rims either, which causes paint to peel. His resolution is to keep vehicle for a day and have his guy to fix rim. I asked how is he gonna fix he said paint it… needless my boyfriend and are not happy about this since this is who messed up the rim in the first and will possibly seek legal counsel.
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October 2023 by Victoria B
Obviously got tires changed here. The mechanics over inflated the back tires causing one of them to explode while on 95. They said the warranty doesn't cover their wrong doing and acted if it was the manufacture fault.
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September 2023 by TIffany Bryant-Johnson
I called Big O Tires on West Broad Street (RVA) this morning to see if I could get my vehicle inspected. Per the manager Kevin, informed me that he could get my vehicle inspected today. Let me tell you!!!! Big O Tire was soooo clean and the manager, Kevin, was so polite! ? Mr. Kevin got me in and out in no time! I really appreciate your business Mr. Kevin! ?? I recommend Big O Tires on West Broad Street in RVA. I've already told my co-workers, my family and friends.#greatservice #greatcustomerservice#gocheckthemout #BOT #?
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August 2023 by Taylor Clement
Great experience!! Matt was incredibly helpful for finding the problem with our tire. They certainly went above and beyond here, great for someone like me who could potentially be taken advantage of.
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August 2023 by Hope McLaughlin
Thank you Kevin for helping me get that nail out of my tire and back on the road to Florida. Quick. Pleasant. Efficient and VERY clean rest room!
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August 2023 by mary eaton
My son's car tire was replaced in a timely matter and well done!
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July 2023 by Benjamin Hodges
Spent over 1k on 4 new tires. Tires are fine. I asked them to inspect the vehicle (the reason I was getting tires) and they told me they would try but may not have time. I had a prescheduled appointment. They did not do the inspection - in spite of the fact that the car was on a lift for 2 plus hours while someone went to get the tires (its a car with 30k miles on it, a VA inspection would literally take like 10 minutes). Additionally, they left my rims and new tires covered in grease. Not a huge deal, but when you spend that kind of money on something you expect the little things to be done.
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July 2023 by Yasser GRX
They sold me wrong size tire and they said it will be fine, That's a scam they must tell me before they install it ?
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June 2023 by Lisette Barajas
Matt provided excellent customer service. Explained everything with detail. He even went above and beyond and found some quarters so my toddler could get candy from the candy machine. Also the place is very clean even the bathroom! Well done!
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June 2023 by Mamie Davis
Kevin is an amazing person im in a but of a bind right now but the guys here will tale care of any problems you have they make sure to make you a main priority thank you big o crew you guys work hard
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May 2023 by Joe Hubbell
What a great team there: they all get along so well. The environment is like one big happy family. They fit me in when West Broad Kia wasn't able to: I needed a new tire and was going out of town. I will definitely be returning. Despite the name, they do more than sell tires. I thought the pricing was fair, especially the labor cost.
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May 2023 by Terri Keys
Came to Big O Tire and received excellent service. Came in and waited for a short period of time. Pleasant customer service and a stress less fix.Thanks a lot. I strongly recommend coming here to get your car needs met.
