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August 2023 by Casey A.
DONT RENT FROM THIS PLACE!! had everything booked on my end and even got a call from u-haul saying my truck was confirmed and ready to pick up. The next morning, I received a text message from a random number telling me "Hello, I dont have a truck for your move, rent somewhere else". I was confused and thrown off so i called the number and the guy who answered (harry) the owner was very rude and telling me to rent from another location. poor representation of uhaul and very unprofessional.
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February 2023 by rafael quesada
Owner if kind and more
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August 2022 by Lenora Thomas
Horrible service. Dysfunctional and Unorganized for the price. Took 4 hours and locations to get the truck and dolly which should have been done on less that an hour. Prepaid at that.
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June 2022 by Benjamin D.
The amount of incompetent people in the state of Virginia continues to shock me. It's not only the blatant disregard of people not doing their basic jobs, but it's the attitude in which they go about it. You do everything on your end that your supposed to and they treat you like trash because they have bad policies. I.e. can't rent unless you have a state license in VA, what kind of stupid rule. So I got my bf who does have a state license to change the booking, when he arrived they simply cancelled the truck we had rented and made him book it again online in store instead of doing, again, their basic job. Instead made him do it and the truck had been booked by then. Now we're stuck with a giant box truck that is not what I had rented. I looked at three different places to find a truck and uhaul and the crap employees at this location still messed it up.
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June 2022 by Dielle Meyer
Terrible customer service. We had a truck reserved months in advance of when we needed it and they rented it to someone else out from under us. No doubt to make more money off of someone else. Then they tried to give us a substantially smaller truck without the trailer we needed. They were unhelpful in trying to remedy the situation and were unapologetic. Don't book here unless you're okay with potentially not having what you need when moving day comes around.
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May 2022 by OTB Outside The Box
When my trailer went down, Uhaul came up....with their help I turned trash into caah
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November 2021 by Audrey Chappelle
Great place to rent a uhaul from or shop convenience store items.Store owner was VERY helpful & a Great Man! ??
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November 2021 by Kathy Wilson Jones
Fine. Quick. Efficient. Reasonable.
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September 2021 by Oceanic Saline
You have been warned! Stay away from here! Filing a complaint with U-Haul corporate. The owner stated I had to upload my drivers license to rent a hand dolly. I then uploaded that and my phone number. He then swiped my credit card and charged me for the rental. He then demanded an email which I refused to provide and he became rude and stated I not going to rent to you. I asked him if it is U-Haul's policy to mandate email from customers and he stated yes. I left without a rental and wasted 25 minutes!
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July 2021 by Amanda Walker
DO NOT go here. Would give zero stars if possible. Owner is very rude and unhelpful. Left without our rental.
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March 2021 by Olivia Loving
Went here to get a uhaul. Once in the store, the guy tells me that he will not take my card or cash that I had to have a bank card only so he could put a hold on my bank account of 100.00... and would not give me an estimate of total cost. Told him i only had the card i had and cash so i cant do it. I get in my car and he calls my phone yelling saying so are you going to do it or not! I was like i just said i cant if you dont take the payment i have ive told you this! Im in my car still trying to set up a different uhaul that will take the payment types i have and he comes out to my car at my window. I have a child in the car and he begins yelling telling me i better get off his property or hes calling the cops. That im not allowed there because i dont have a bank card for him.... he is standing next to the window the child is at and so closely that if i can not move my car because i may get his feet if i do and continues to threaten me. This man is absolutely horrible! Do not! I repeat do not go here! ( iwant to add that i filed a report on it and the other uhaul was extremely helpful. Uhaul in general corrected the wrong of this man but i felt what he did needed to be known.)
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March 2021 by melissa stephenson
the associate there that day. worked really hard, and was extremely patient with the time it took us to work out getting the trailer lights to work , thank you so much!
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February 2021 by Kevon Brown
Great place to rent uhaul from. Was in and out.. Great service
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December 2020 by Jimmy thornsberry
The owner of this location was awesome! When i first contacted him over the phone he got everything set up by the time I got there they got us in a truck fast!!! Have plenty of trucks/vans on their lot to chose from. Easy to find location. We would chose this location for any moving needs
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October 2020 by I’m a disgusting man whore who cheats thornsberry
The owner of this location was awesome! When i first contacted him over the phone he got everything set up by the time I got there they got us in a truck fast!!! Have plenty of trucks/vans on their lot to chose from. Easy to find location. We would chose this location for any moving needs
