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October 2023 by Lori Justice
Ozzzy was friendly and thoroughly explained how the equipment worked. His willingness to answer questions and ensure we were comfortable with the equipment before driving away was appreciated. I would recommend this location to anyone needing a rental!
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July 2023 by Nicole McCombs
Ozzy was amazing! Extremely personable, helpful and excellent customer service overall. He took time and care to assist me with hook up and directions. Equipment was as expected and got the job done but Ozzy made me extremely comfortable and confident with use as a first time trailer driver.
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June 2023 by Ross Workman
They had a huge selection of available trucks and trailers. Check-in was easy and Ozzy went above and beyond to make sure the trailer fit our car and was in working order. Doing the return was the easiest part, as I did it after hours and it's all done on the phone. Overall great selection, price, and service.
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February 2022 by Francisco Calderon
Very professional staff! Quick and easy every time. I come here to rent trailers like twice a week and they are always fast and easy to work with.
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December 2021 by Abdul Pady
Very horrible customer service with Jason suzuki. We rented a trailer from this location and he just kept giving us attitude all the time and wouldn’t let us fix the drop off location near our destination and only gave us an option of a 2 hour drive!!!
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July 2021 by Jessica W.
I selected this location as a preferred location for pickup of a uhaul truck and auto transport trailer as it was one of only a couple of locations within 150 miles of me that had the equipment I needed available on the day I needed it and locations in MD had equipment priced at least $1000 more than locations in VA. The day prior to the day I had reserved the equipment I still had not heard anything from a uhaul representative come 1800 so I called this location and the gentleman I spoke with on the phone stated my pickup location had been changed to Louisa but he would see if he could get it changed back to this location and would call me back. He did call me back and said he got my pickup location changed and didn't expect any issues with that. Shortly after I got off the phone with him I got a text from uhaul stating my pickup location was in Louisa and I called uhaul and spoke with a representative who also stated the pickup would be in Louisa. So the next morning I drove out to Louisa and the door to the business was locked. I checked the reservation online and at that time it had been changed back to this location! I called and spoke with the same gentleman at this location and told him we were about an hour and a half away and were already almost an hour past our scheduled pickup time because of the mix up and he was very understanding. The woman who processed our information when we checked out was very respectful and helpful and Ozzy did a wonderful job explaining things to my husband. Would recommend this location for any of your uhaul needs.
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July 2021 by Nicole valle
I was renting a truck but guy was falling asleep while i was reserving it i do not reccomend going herebat all
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February 2021 by Christopher Brown
Kurt manages this U-Haul facility with a professionalism and consideration for his clients. Moving and storing belongings can be difficult, and Kurt, Janice and the team will help you through each step. Please consider visiting s they often have high call volumes and do their best to assist all callers.*Renter of 2-years at their Arboretum off-site storage location.
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February 2021 by Mals M.
Excellent and caring management. Very patient with their customers.
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December 2020 by ken lellenberg
Rented a 6X12 trailer for 3 days. Staff was friendly & professional during the trailer hook up and drop off. Would do business again...
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September 2020 by Ashleigh Smith
Awesome Staff! Janice really helped me over the phone and in the store! She was very patient and answered all my questions in a simple and easy to understand manner. Ozzy was also awesome! Super nice and very cool guy! Helped me hook up the trailer and made the process fun!
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July 2020 by Benjamin McMahan
Easy pick up and drop off process today. Rented a pickup truck and auto transport. The truck was spotless and brand new!Ozzy, the associate who prepped our trailer, was a great guy. Very thorough, polite, and had a great personality! He made sure that we were comfortable with operating everything before we left.5 star experience all around. Thanks guys!Update - We repeated the process today, bringing my wife's car back from Newport News. Booked last minute and our equipment was switched to another location. That just wouldn't do, we wanted to come back here!Kurt, the manager, took care of switching the reservation to his location for tomorrow. Then called back soon after, he had a cancelation and our equipment was available today! I loaded up the car onto the transport with confidence on my own this time thanks to Ozzy's detailed instructions and we had another great trip in a '19 F150 XLT.I've rented equipment from several other stores, in different cities. Never have I had such a fantastic experience. Kurt, thank you - your team rocks!
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April 2020 by Danielle Thornton
Been renting from this branch for several months. Key cards sometimes don’t work. But my biggest complaint about this U-Haul location is terrible customer service. They recently updated the doors to the units and much to my surprise my belongings were moved out of the unit and put back in a damaging way. When I spoke with Janet, first about my lock they had misplaced and secondly about my belongings she said I would need to fill out a form but then she couldn’t find the form. She said she would notify the manager and I have yet to hear from the manager. You would think their customers would be the number one priority; but I guess not in this case. Uhaul will be losing me as a customer and I will be contacting the corporate offices about this franchisee location.
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March 2020 by Renard Benjamin
Had a storage for 8 yrs an management was the best ..thanks Kurt??
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March 2020 by Mark A.
Absolutely one of the worst companies I've ever dealt with for storage. Abysmal customer service from both corporate AND local offices; tight, cramped spaces in which to maneuver (and I'm a CDL driver trainer); and most disturbing? Unethical business practices. I've also been told by numerous employees that corporate treats them like s**** If at all possible, find an alternative to this sorry-ass company.
