U-Haul Neighborhood Dealer is praised for its outstanding customer service and clean, well-maintained trucks. Many customers highlighted the exceptional service provided by the staff, particularly a kind woman who loaned an appliance dolly despite the U-Haul computer system being down. Her trust and willingness to help left a positive impression, showcasing a personal touch often missing in busy environments. Customers appreciated the straightforward rental process compared to other locations, noting that the staff was attentive and accommodating. One reviewer mentioned the convenience of checking in without extensive procedures, making moving day feel less overwhelming. The staff's friendliness and patience stood out, with one customer describing their experience as one of the best in terms of service. While there were suggestions for improved communication, such as having an on-site manager's cell phone, the overall feedback is overwhelmingly positive. U-Haul Neighborhood Dealer is recognized as a reliable choice for truck rentals, with a team that goes above and beyond to assist customers, making the moving experience more pleasant.
10/10 service from Beverly! The truck was clean and ready to go for my rental. If you need a truck, this is a good spot to consider renting from!
December 2023
Reasonably priced, clean new vehicle, quick in-and-out.
October 2023
I went around noon on September 9th, and I had some of the best customer service I've ever had. I didn't catch her name, but the lady that was working was incredibly friendly, helpful, and patient, as I was kind of a pain in the butt. Also, the truck was very new and clean.
