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June 2023 by Union Market
Roman and his team have been incredibly supportive of our small business. They’re always responsive and helpful and go out of their way to ensure a positive experience. Thanks for being such an awesome resource!
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June 2023 by HLGN LIFE
Really impressed with this place. Roman has been nothing but helpful and supportive. If anyone needs information or tools to grow their business or learn about the industry this is the place. Looking forward to doing more business with them
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September 2022 by Marcus Burton
I came in to get a notary done and was disappointed that they were unable to give a notary over a little complication (which is understandable no complaints to the bank for this). HOWEVER, despite my stress in trying to get my paperwork done and my disappointed not being able to obtain a notary, I received THE BEST customer support. Thank you to Roman and Griffin for helping me and explaining to me and even going above and beyond and providing me recourses to contact to help me with my problem. Even dealing with another customer being a bit hostile with me for holding up the line too long in the most professional manner. I felt cared. The best customer experience in my life honestly.
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September 2022 by Georgia Faulkner
Wonderful experience with branch manager. He took care of an issue for me that I had been trying to resolve for over 2 months at the Suffolk branch. Definitely 5 star+.
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June 2022 by Carthan Currin
Roman and Griffin are tremendous on their customer service!!!! They are always friendly and helpful for me . They are a credit to Atlantic Union Bank ! Carthan Currin
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May 2022 by Scott Waters
Roman and Griffin are what make Atlantic Union Bank the BEST bank in central Virginia. These guys are professional, courteous and FAST! If you do any business with AUB go to this branch, you will be so impressed with the service you receive. Roman is knowledgeable, kind and always willing to go above and beyond for his clients. Griffin deserves the teller of the year award, he is so fast with deposits and withdraws. I am a daily customer of this branch now that it has reopened. Thank you AUB, Roman and Griffin for allowing my business to reach its full potential.
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May 2022 by Jaden Brown
I’ve been frequenting this location for the past year, but only in the last two visits have I been greeted with the awesome and welcoming attitude, presence, and vitality of Griffin. This makes my weekly visit of dropping off money a fun interaction instead of a mundane one. Keep it up dude!!
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May 2022 by Brian Hahl
-Intentionally incompetent, manipulative, and demeaning. I am not some victim mentality "Karen," but rather someone believes in the golden rule and I am willing to make my own financial situation (or lack thereof) public for your benefit. I have a Masters degree in business and I have handled finances for multiple corporations that banked with Atlantic. They treated me wonderfully as an important business client, but it was an entirely different experience when they thought I was poor and unimportant. Atlantic Union Bank today does not measure up to even its own standards a few years ago. For perspective, I should have stayed with Wells Fargo.-If I text BAL to the text message service, go to a branch, or call their automated phone system, and it will give me 3 DIFFERENT BALANCES on my account. When I call, they say "available and current balances are confusing sweetie, so let me help you understand," but available and current balances are not confusing. What is confusing is not explicitly stating whether the balances provided are available or current balances. (i.e. one system reflects pending transactions and another does not).They have ditched any remnants of previously great customer service, and now use third-party phone answering service. Even the employees try to to send you there - Call me old school, but I don't like to be told in person by an employee to call the customer service line! An employee at another branch confirmed that it wasn't COVID layoffs, but the turnover was employees QUITTING. It is never a good sign for there to be all new employees every visit, and at one point, several employees quit in the same week. I am making assumptions, but that seems to be a pretty bold statement to AUB that starts with f and ends with u (Forget Union?)The manager had the audacity to say my problem was simple - I was broke! He was condescending and his mother would be ashamed to hear him. He said this after not calling me for either of our two scheduled phone appointments. I rearranged my schedule and followed up each time to hear "So sorry, I was just getting ready to call you!"I arrived at this branch a few minutes after 1pm (Google had the hours as 9-5). I was forced to go there because anything regarding your account must be conducted through your home branch. The other branches cant even access your records, which means you have ZERO recourse if your branch isn't capable of returning a call, just because you sat there for 30 minutes when you first opened an account? This branch seems to be particularly worse than any other ones. Nobody bothered to update Google that they now close at 1pm instead of 5pm. I even took it upon myself to call the main customer service line to report this, because the branch employees obviously didn't care about customers wasting their valuable time. They laughed at me through the glass as I begged for them to at least validate my parking since they wouldn't let me in. I was there just a few minutes after 1pm (again, hours said they were open until 5pm) to resolve this unexplained hold on my account. Since all I had was my debit card (subject to said hold), I spent the next hour tracking down the parking garage manager to get my car out of the parking garage.Overdraft protection scam = they "pay"a bill, which makes your account negative. Then, they charge an overdraft fee, BUT THEN they reverse the payment that previously showed as cleared! Now add a non-sufficient funds fee on the returned payment. So you end up in the same place but now with significantly less money. It is convenient that they take all of their fees promptly (the statement lists them as "withdrawals" as if you were getting cash from an ATM).They have charged me close to $5k in fees with no empathy to the fact that their fees were directly causing my account to be negative... Atlantic Union Bank is another schoolyard bully - "Quit hitting yourself, quit hitting yourself!" Please contact the Bureau of Financial Institutions at the Stat
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May 2022 by Brandon Pearson
Roman went above and beyond by working with my hectic schedule and helping me set up a bank account in no time! I will be using Roman and Atlantic Union Bank and Trust for all my banking needs in the future. Thanks Roman!
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April 2022 by James King
I shut down my account with a positive balance I'm at the bank today they are telling me it was never shut down and I owe 105 dollars!! they can't even tell me why I owe that money and I can't speak to a manager!!! I knew this bank was shady when I opened run run as fast as you can from this bank!
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February 2022 by Larissa Ferreira Coelho
This branch has the absolute worst customer service. Britney is the most incompetent banker I’ve ever been in touch with. I’ve decided to end my relationship with the bank due to her lack of willingness to help me with the most simple tasks.
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February 2022 by Diamond Norman
this isn’t to this branch specifically but I literally just got a banking account with you guys and already the customer service is POOR !! when it comes to ppl money you have to understand that when I ask you a question about where my money went and you give me a bland incorrect answer expect me to want to disconnect service. PERIOD! I’m not satisfied so far
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December 2021 by Judy Morris Venner
I have been a customer of Atlantic Union for
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November 2021 by Madeline Buterbaugh
The worst bank ever. Bad customer service and horrible policies. Zero starts
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September 2021 by Arthur Guruswamy
Atlantic Union Bank has been our bank for about 14 years ever since we moved to the Richmond area. Extremely courteous knowledgeable staff have gone above and beyond the call of duty to help us with checking, CDs, IRAs and safe deposit box accounts. Exceptional service. No complaints at all. This bank has earned our trust and our business.
