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April 2024 by Stephanie Davis
This location is terrible! Half an hour to make a deposit with at least 7 employees present. No time for jokes and laughs when your line is literally wrapped around the building. In store AND drive thru. Incompetent individuals should work at food drive thru not banks.EXCUSE THE DELAYRenee, if you are even still at this location. When returning from holiday and anticipating high volume I would expect you guys to have enough staff to properly service your customers. I absolutely have not been back. Willow lawn has that down packed. Have the day you deserve.
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April 2024 by R V
So I been with this Bank since it was First Market Bank and watched over years how this location 4390 S. Laburnum Ave customer service has went from 5 stars to now I wish there was a report company button. I’m sick poor customer service and the different treatment for different people. We are in 2024 some stuff and things just need to stop. Joking, playing, and she didn’t even Say Hello or Thank you for coming nothing I’m sick of it. I choose to bank with this company not this company choose me or do me any favors. Problem was and is that I came to do a Deposit I don’t understand how I messed her day ( clerk) up with a deposit into my account. I thought that was her job this is crazy I’m truly mad. It’s hard enough that our fast food company’s are allowing this behavior but now the banks. These are sad times we are in, when the bank forget customer service thought this was key to banking and trust. 0 stars google is to nice, but that’s this location has got to be stopped I didn’t even feel safe handing her my stuff like, what did I do. An it was like 5 clerks and 0 customers but I guess I was wrong for picking a time when you were open to deposit into my account. So mad, even the ATM has better customer service and thats a machine.
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February 2024 by Kyle Rowley
Great staff here at this location. Love visiting this branch!
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February 2024 by Vanessa Thacker
My bank clerk was very helpful
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January 2024 by Dee
Awesome customer service! Love this branch. Much appreciation to Branch Manager Jackie Evans.
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January 2024 by Edward
The new update on the mobile access account is the worst update I have ever seen .if they don't slow down the voice of the artificial intelligence answering .i'm pulling my money out of this Bank. This speaking robot talks faster than I can write or understand. There was no regard for older people or people who keep track of their account..
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January 2024 by Joan Hopkins
I have been a client since the begining, and I must say Jackie is the Best Manager you've ever had. She is so professional and personable, also props to Greg and Rashida. They all take the time to get to know their customers. Great Team!!!!!!
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October 2023 by Janace Grosbach
Jackie Evans at Laburnum is our go to gal. She is terrific. Returns my calls! Always polite & helpful.
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October 2023 by brican79
Excellent customer service! Always friendly staff and service with a smile!
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July 2023 by Sharon N. Smith
Mr Gregory C. Brown Jr. Has been so helpful & knowledgeable .He is a credit to this bank & .Thank you
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June 2023 by Lorenso Winfield
To whom it may concern I lorenso Winfield want to let yall know that I am very very pleased with the customer service of Mr Greg and Mrs Rashida "they go above and beyond to make sure everyone is satisfied and pleased " keep up the gd work thank you.
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May 2023 by J.W. Roach
I have been with AUB for a long time. Recently moved to Richmond and the Laburnum branch is right down the road. They have been of great help every time I've visited. The only thing that would make this a better branch is if they had an ice cream machine!!!
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April 2023 by Jacqueline Evans
This location has the best employees.
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April 2023 by Andre Pleasant
I like to say Mr. Gregory C.Brown, Jr. was very excellent dealing with me. He squeezed me in between his dealing with his other clients so I didn’t have to leave and call or come back. He could have just sent me on my way, but he didn’t and I was very Thankful. You need more workers who care more about y’all customers. I left the bank with a big smile on my face and I was very grateful and happy with my dealings today. I believe Mr. G.C.Brown,Jr is a great asset to your organization. Again he did a great job, with service, manners, and knowledge All in representing your organization. I don’t usually do surveys, but I had to because when someone do something extraordinary they should be acknowledged and let someone know that they’re doing a great job. ?
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December 2022 by Jae Em
Used to be a decent bank. There is one extremely rude lady there (African american, a little older) seems like every time I get her she has an attitude like I did something to her. She asked for my ID to make a simple deposit. I've been with this bank for over 5 years and have never been asked for an ID for a deposit EVER at any branch. When I inquired about it she got snippy with me and still never gave a reason as to why she needed my ID. Like if you don't want to work stay home, find another job but don't take it out on people who do absolutely nothing to you. I would rather drive across town to another AUB than deal with this branch.
