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March 2024 by Asa Blaze
Privatize the postal industry and most of the problems will vanish within months. Oh and we won't have to come out of pocket as citizens because they will be profitable. This place sucks and packages are always late to all of Richmond and surrounding areas specifically the more rural areas where you wait literally 4 to 5 days for a package to leave Richmond and go to one of the local locations.
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February 2024 by Joselyn R
Terrible!!!!!! Passport site says 'No appointment necessary and gives hours of operation. Get there to find you NEED an appt no matter what it says on their website!Just try to call them.....mailbox full!This is an awful place!
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February 2024 by Laura Elizabeth Saunders
Great experience - was in a panic about sending something express and making sure it got in the right bin. So they literally showed me LOL. Super great experience! Thanks for all you do, I know it's a LOT. Appreciate you
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February 2024 by Droid Girl
The shipping kiosk is always broken! You can’t even get a receipt from the kiosk when you drop your package off after hours. I tried to use the kiosk twice this week and couldn’t. The kiosk doesn’t even allow you to even scan or weigh your packages!
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January 2024 by Pixels N'Bits
It's a joke. What this city is allowing with these post offices is illegal. I've written our congresswoman, I've written to the city. If it doesn't involve giving the city money they honestly don't care. I'm just at a loss for words as to how the government isn't getting skinned for this.
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January 2024 by Emma Powers
Website said I needed an appointment for my passport. Made one for noon and got there 15 minutes early. They said they were behind, which is normal, but what upset me was that they started talking walk ins in between each appt time. Leaving those of us with appts getting out after those who just showed up and an hour after our appt time. They also had 0 system and relied on the honor system for who got here first. Honor appointments before walk ins.
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December 2023 by Michael Collins
Would not recommend. Rude staff and lost packages. Beware, the negative reviews for this establishment are justified.
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December 2023 by Ralph Stickel
Ordered a part from a local dealer which went to the Richmond Distribution Center Sanston VA. Tracking number shows it is at that center. It is stuck there. No one answers the phone. Lodged complaint twice with USPS. No resolution. Two weeks at Richmond. Out over $100.
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December 2023 by Nick L
Every time I see that a package of mine has hit this distribution center, by heart sinks. 12 packages of mine have gone through here and beach and every one of them were at least 2 days late because it was held up here. Even when they got there two days early. I understand it’s the holiday season but people don’t pay for priority mail obit to have it arrive the same time the cheaper one would. USPS needs to credit back the difference between all priority rates and ground rates.
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December 2023 by James Bradberry
all y’all Richmond usps are garbage and they steal stuff real bad all them need to be fired and they cause mad delays worst usps your package can go thru
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November 2023 by Stephanie ten Cate
Disgraceful establishment. Lazy and incompetent workers with horrible communication skills. They defintely steal packages in this location
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October 2023 by LEON OLIVERA LEON OLIVERA
I dropped off some letters and I received this back ? What this means? Someone in USPS open my mail and send me back an open and empty envelope ? Horrible !!
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October 2023 by Bill Aspen
I genuinely don't understand how this place legally operates. If you live in 23220, I'm sorry but you shouldn't use the post office at all. That's how bad it is.
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October 2023 by Sean G
My package has been indefinitely delayed ever since arriving at this facility. I gave myself so many extra days to account for delays, it was priority shipping that would be assured to arrive by a certain time because it was a gift. I opened a case that nobody got back in touch with me about. I apparently can’t just pick it up myself, according to them. They have ruined a special day and I have no idea if they even know where my package is or if I’ll ever receive it. It’s almost suspicious.
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October 2023 by Austin Potterson
Rude employees. The middle eastern/Indian lady that sits in the corner talks to people ANY kind of way and has poor manners & customer service skills. I will start going to the Post Office closer to my job to avoid this nightmare of a building.
