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December 2023 by DE
This USPS is amazing. The Ladies behind the counter are super friendly and helpful and the lines are usually short. We definitely go out of our way to come here instead of the 6 or 7 other locations closer to our house.
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December 2023 by Susan Price
I dropped two Priority Mail packages in the Blue Mail Box right out front of this post office 6 days ago, on Sunday. Neither package has entered the USPS system and neither has been delivered (they would have arrived at their destination if they were picked on Monday). Not sure if they are still sitting in that blue box, or if they were stolen or are somehow in transit without being tracked. Anyway, super disappointed. Don't use these blue boxes at this location.
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December 2023 by Scorpion Phoenix
I like the employees here. Nice group of people. BUT....other issues caused me to give it 2 stars.It's more difficult to rent a PO Box. More difficult than EVER BEFORE. AND MORE EXPENSIVE !Also, the parking lot is poorly lit at night. And there's a creepy guy that is always parked there in his SUV at night. ALWAYS. Yikes! That's super creepy to someone who may want to check their mailbox overnight.You'd never know this was a federal property by the way it looks at night.And the creepy guy certainly doesn't help.
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June 2023 by Daniel Smolen
I come here almost daily and the ladies working are always prompt, respectful, and professional. Couldn’t ask for a better local P.O. great work everyone!
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May 2023 by Berkeley Goodloe
I've had nothing but positive experiences here. Whenever I go, it's always to either drop of a package in person and get a receipt or buy stamps. Brenda is my favorite customer service person here and always greets me with a smile. Definitely the best post office in the area—highly recommend.
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March 2023 by private transfer
I've had nothing but positive experiences here. Whenever I go, it's always to either drop of a package in person and get a receipt or buy stamps. Brenda is my favorite customer person here and deserves recognition for her outstanding customer service.
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January 2023 by H M
I would say it's a 5 star experience in person, every time I have gone here. I am giving 2 stars because lately, I have not been receiving my packages. They are marked as delivered but never arrive. I have just made my second claim for this reason, I think they called yesterday but left no voicemail, and marked the claim as completed yet I still have heard nothing from them nor received a package. The first claim I submitted, they said "sometimes the work day ends before they get a chance to deliver it, so they have to mark it as delivered before it is delivered" and to expect it in the next few days. I also never received that package, but was refunded from the seller so I didn't continue the investigation. Seems awfully fishy to me for the postal service to be marking packages as delivered without having delivered them. They should really follow Amazon's suit and take pictures of the delivery, this is getting out of hand.
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December 2022 by Maxwell A.
Got here at 4:50 and the postal worker is already in their car in the parking lot and has closed the post office early. What's the point of closing 10 minutes early? You might as well had stayed until 5. So disheartening.
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December 2022 by Anna Weichel
Always have a very pleasant experience in person!! Rare for the city!
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November 2022 by Allen M.
Efficient. Mail which I sent from this facility was processed and delivered promptly.
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November 2022 by K W
I would say it's a 5 star experience in person, every time I have gone here. I am giving 2 stars because lately, I have not been receiving my packages. They are marked as delivered but never arrive. I have just made my second claim for this reason, I think they called yesterday but left no voicemail, and marked the claim as completed yet I still have heard nothing from them nor received a package. The first claim I submitted, they said "sometimes the work day ends before they get a chance to deliver it, so they have to mark it as delivered before it is delivered" and to expect it in the next few days. I also never received that package, but was refunded from the seller so I didn't continue the investigation. Seems awfully fishy to me for the postal service to be marking packages as delivered without having delivered them. They should really follow Amazon's suit and take pictures of the delivery, this is getting out of hand.
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September 2022 by View R.
The lady who works in this location needs a raise and promoted.
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August 2022 by Gop Sucks
How many times is this office going to open up 15-30 minutes late before they just change their hours to open at 9am?You would think with all the signage about being open at 8:30am that they would have the doors unlocked, lights on, computers on and ready to go, but they NEVER do.Have some accountability for your jobs and if you can’t GO FIND A NEW JOB. Plenty of places hiring right now.8:30am means 8:30am, not whenever you feel like coming out from the back and handling customers.
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August 2022 by M
I am sure this is the office that delivers the mail to me. It’s horrible. They illegally mark as delivered before it’s actually here. Never place it in the box and just throw it around the apartments.
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September 2021 by Greendale Railing
They have not delivered or picked up from our business location in over 4 days. They will not answer the phone. Terrible service in Richmond.** update** now it has been 5 days without delivery or pickup.
