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December 2023 by Brittany
I always receive great customer service here. Employees are always willing to help me find the correct shoe size and shoe. I never have to track someone down.
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November 2023 by Jonathan Torres
They had a deal goin on but it wasn’t working w us but the lady let us get the deal either way. 15/10 customer service
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October 2023 by Sylvia L
Just stopped by and the gal who helped me AMAZING. I didn’t catch her name but it was Sunday 10/22 before noon - she had dark red, long hair that was curled. She went above and beyond!! She was very knowledgeable, I’ll be back soon and look forward to shopping at this location in the future!
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July 2023 by Casey Sultzbaugh
Decent selection, and friendly staff
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June 2023 by He maccabe
Very nice service. Prices are high. Not handicapped friendly. People working there were very kind and attentive.
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May 2023 by C. Danielle Taylor
Wonderful service they let me exchange shoes i brought two months back with no problem.... love that service
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October 2022 by David Wilson
Good store with good selection and friendly staff
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August 2022 by Robyn V.
Stocked shelves, friendly employees and decent prices!
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March 2022 by Noah McCoy
Decided to stop by this place to cop some shoes and I didn't expect much from the store but through those doors is a world of vibes and Legends wearing Vans. My homie Taylor slid me some Vans that were totally Off The Wall! I didn't get all the names of the peeps but let me say two words describe them all. Attentive and Energetic PERIODTT.. I left that store with joy and I knew my money (well my legend mum's money) was well spent! I love you Short Pump Vans and your workers! Go AWF Kings and Queens! ?-Your homie Noah :D
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March 2022 by Ellen Scites
My girls love their shoes.
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October 2021 by beth nelson
They tried to sell me a shoe that had been in the window and was bleached from the sun
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August 2021 by lulu p
Horrendous customer service! We ordered a pair of sneakers in the store and during the order the cashier goes “oops, I ordered the wrong ones on accident. I’m sorry” then proceeds to say hold on, goes into the back room, doesn’t come back and a manager tells us that customer service is closed, they can’t reach them by phone and they will call us first thing in the morning to refund. Oh and “btw they don’t have your size anyway in the ones you wanted”. So after dealing with that for nearly 30 mins, we drive back home. So we get a call this morning from a district manager who tells us that they can only refund their mistake if they catch it in 15 minutes but because the girl was gone in the back room for so long I guess she missed the window to correct their error and refund our card? Then he proceeds to tell us “we already shipped you the pair we ordered for you on mistake and we can’t credit you until you receive them and bring them back to the store”. So I guess we will ship back or drive the 1.5 hours back to the store to return the pair they ordered on mistake to get back a refund for their mistake?! No offer of a coupon for the inconvenience they caused us-nothing. THIS WAS THEIR ERROR. We won’t shop there again and I have to say that was one for the books!
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May 2021 by Loretta Walls
Nice selections of shoes!
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May 2021 by Jule Alston
The best place to get shoes and shirt. Staff is fun and very helpful. Also very relatable!
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May 2021 by Alecia Basile
They have a lot of new designs in-store. The donations are currently for autism and it's worth every bit.
