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March 2024 by J F
Recommend this place with your fur babies needs. I’ve been coming here since December 2022. Staff is always very friendly, smiley and they treat and talk to my fur baby like he were a real human. It’s something I always appreciate as he gets anxious sometimes.
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February 2024 by Jesus Quintana
Absolute professionals! Attention to the needs of my pet were above and beyond! Thx guys!
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February 2024 by renita smith
They treated my fur baby great and very reasonable pricing. This is definitely our new vet
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February 2024 by Keith Chavis
Very polite personal. Good with my pet.
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October 2023 by Justin M
This place is shady af. Wife made an appointment for nails and they notified her we needed rabies. Cool, we'll get it done. Two weeks out on appointment, no problem. They told her also she had to drop off.What they didnt tell her is to drop off we needed 4 other shots, a parasite test. Ofcourse we couldn't make a normal appointment, they couldnt bleed more money. I took her to drop off and that's when they dumped it on me. I waited 2 weeks so we could get rabies and naila, but now to do those i had no choice or option i had to do the others or leave. At this point I'm running late for work so had no choice which I'd imagine is the hope. This place has no integrity and my dogs will never go here again. They also bring out a "quote" of what they recommend with what has to be done in green. This is a sales tactic, no respectable vet would do this. Locke Taylor right down the road is where I'll be going and I've never heard anyone sing anything but praise. Do yourself a favor and avoid VCA at all cost!!!
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August 2023 by nadia ovalles
They are always amazing, the front desk girl are amazing, and always super kind, my dogs love the extra attention. And they make sure he know.
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August 2023 by Reuben Spencer
The employees are great! Very professional and compassionate. The issue I have with them are they are rather expensive when it comes to doing basic pet procedures. If it wasn't for the The insurance the offer I might have found someone else for my pet. And don't talk about surgical procedures,I don't mean to be harsh but there prices are utterly outrageous.
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June 2023 by Ashlyn C.
Unfortunately not a cat friendly vet. We have a very sweet, but definitely the definition of a scaredy cat, who has regular vet visits at a Quioccasin Vet Hospital (cannot recommend that business enough, we love them) and has never had complaints of behavioral issues. However, he has to be sedated to get groomed here and we were told he should also be drugged the night before and morning of by us in the future. I would imagine most cats that get groomed here would also have to be sedated after learning that they are groomed in the same room as the dogs. This seems like an incredibly poor choice and causing undue stress for my cat; who has no history of behavioral problems at the multi-animal vet previously mentioned. Seeing as grooming is already stressful for cats, doing it in the same room as the dogs and stranger cats seems absolutely absurd and of course my cat will have some heightened grooming anxiety. If you don't want to have to drug up your pet to safely groom them, go anywhere else. Will never be returning as they also charged us for a physical exam "by their doctors" despite him having had a checkup 2 weeks ago. Only go here if you want to spend a ridiculous amount of money for rude customer service, poor treatment of your cat, and being insanely overcharged for it all.
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June 2023 by Brian Boyd
I am very disappointed with VCA! My 66yr old mother took my dog to them for an ear infection and rabies shot because I had to work. $700 bill!! I even told them on the phone just ear infection and rabies please. They took advantage of my mom telling her she needed to get him the flu shot ($82) bordetella shot ($53) which is for kennel cough...he is an inside bull dog never been to a kennel. Lyme disease shot we live no where near the woods and have never seen a tick on him! A CADI injection ($150) for itching..he has no issue's itching! He has an ear infection!
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June 2023 by Alissa Dees
The reception seems to be in a bad mood every time I go there. I really hope her life gets better so she'll find her smile again ?
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May 2023 by Courtney W.
My cat stopped eating and the vet tried to get me to spend $4,000 (they offered NO payments plans) to hospitalize her or euthanize her. I kept asking if there's a cheaper way to help my cat, and they finally said I could syringe feed her myself from home (which was like $500). Nothing was covered by the expensive care club plan I was enrolled in. She wasn't getting better after spending more and more money on tests, and the vet recommended I euthanize her. I said there has to be another option and I was finally referred to another vet in midlothian. They wanted to charge me more money too to run some tests, which I paid for some of the tests, some I opted out of because they were unnecessary and just a way to take money from concerned pet parents. One day my cat started eating out of my dog's food bowl, and I realized she stopped eating around the time I changed her bowls from ceramic to plastic. I changed her bowls to ceramic and she started eating as normal. I say this because vets are not checking for little things like this, as cats are finicky creatures. Instead of eliminating any root causes, they expect you to pay a HEFTY fee to hospitalize a cat or euthanize them if you don't have the money to cover their expensive fees. It makes me wonder how many other pet parents had to euthanize their animals needlessly due to a vets poor recommendation. I was faced with my cat's mortality, crying for days, taking days off work, preparing myself to cope with her no longer being here (a cat I've had for 10 years) because my vets were clueless and just wanted money. There's nothing they can do to come back from this. I'm switching vets
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April 2023 by Sam Y.
First, let me say this experience was purely personnel lack of experience. We have been in Richmond for thirty days in a critical care unit with our son. Our Yorkie is on a special Hill ID dog food prescription only and we had used the last of it. We called and asked if they would pull our prescription with VCA in Myrtle Beach, SC and let us come by and pick up a couple of cans. The clerk told my wife we would have to get it ourselves they did not communicate between other VCA's. We called Myrtle Beach twice and acquired a prescriptions. We called VCA again of Staple Mils Rd and she gave us her email address and said send it over. We forwarded the prescription as ask saying we would be on our way. I walked into the lobby in an open dog food area looking at about 400 cans of Hills to make my selection. She spoke across the counter in the office cube asking rudely what did I think I was doing. I said I am picking out two cans of dog food. When I turn she was out of the cube walking out toward the back of the building. I stood at the corner for 10 minutes to be told she had to have it approve for me to buy. Everyone understand we are talking about two $5.13 cans of dog food picked up in their lobby. I asked how long would that take and she told me she didn't know. I reached in my pocket and pulled out a $20.00 bill when she abruptly grab for the cans of dog food. She got one and I retained one. I told her there's $20.00 for a can and left. She never mentioned anything about any approval process and waiting for a can of $5.13 dog food picked up in the lobby from a shelve. The most disappointing aspect was from her homeless dress and nose ring. This teen ager has not been trained in the communications required to purchase a $5.13 can of dog food. If your going to require security keep the dog food in the back and not exposed to the public to buy. Last resort is tho require a professional attire and train your employees.
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March 2023 by Dianna Lee
You can’t give ANY price quotes over the phone?. A feline full panel bloodwork price,….I wasn’t asking for it to be etched in stone, I just wanted a general idea. I was told I had to pay for the office visit ($80.+) and AT THAT TIME, prices could be given. Hmmmmmm……I told her,…” oh, ok then…..you just lost my business”. She didn’t even seem to care. I gave 1 * too many.
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February 2023 by Katrina Godsey
As a new client, they were able to see my cat the next day after I called. Everyone was incredibly friendly, helpful, and informative and I felt confident in leaving my cat for a few hours so they could collect a urine sample. I was also pleasantly surprised when my bill was not as high as I was expecting and well within the range they quoted me. Overall, incredibly happy to have found a vets office that is so compassionate, has a decent amount of parking, and reasonable prices.
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December 2022 by Amanda Cook
These are the most wonderful people I have ever met in my life! The care they have taken for not only my senior cat and kitten but for us is soooo incredible. They always reassure us whenever we are going through anything health wise. Their compassion and knowledge is unbeatable. They have guided us and taken care of us for 6 years now and even though we’ve moved and it’s a hike we still come here. They are always trying to do what’s best for the cats but keep our budgets in mind. We always pay for the insurance so that all of our visits are covered and affordable. Highly recommend signing up for the pet care club!!!!! We love you guyssss!!! Thank you!!!!!
