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June 2025 by Thomas Nance
Aziz was extremely helpful and ensured I understood everything by writing down all the calculations. Best service I’ve had at a Verizon store!
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June 2025 by Erin Pollack
Aziz was the best. He looked out for me and what was best for me and my account. He even made sure I left with the right car charger. 10/10 customer service!!!
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June 2025 by kiana
SHOUT OUT TO CODY! Listen…I rarely leave reviews but THIS ONE I HAD TOO! First off my day started off extremely irritated because Verizon turned my service off when they weren’t supposed to. That irritated me so bad, so after multiple attempts of trying to get someone on the phone I had to go to the nearest store. Going into the store I was frustrated and I expressed my concerns to the in store agent CODY (long hair, colorful tattoos AMAZING!!!!).
It was a tad bit confusing but he listened to my entire story and said he’ll take it over . I’m trying to keep the review short but I’m full of gratitude. We legit probably spend 1hr and a half going back and forth with representatives trying to keep get my service back on. I mean Cody legit had patience like never before, he remembered his training, repeated my situations to different (some were rude) to make sure I was heard , staying calm, being respectful and SHOWING EMPATH! I mean…..I stay quiet for the most part because I HIGHLY upset but Cody stayed calm! He fought and advocated for me. After some time, a rep name Jen was able to restore my service!!!!
Some may say this is a small gesture or this isn’t a big deal relax, but after SURVIVING a situation where I wasn’t fought or advocated for, Cody’s empathy and character gave me hope. It added a seed into my healing journey. No exaggeration! He needs a raise. But even still money can’t compare to the gratitude that’s MUCH appreciated.You deserve everything you want & need in life Cody! I wish I can describe into more words but it will come back to you in tenfolds Cody!!! You’re a gem in this crazy world! Hold on to that!
Signed, a grateful & renewed girl!
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May 2025 by Grace A
I’ve been going to the store for several years and have never had a bad experience until tonight. In fairness, there was only one employee there. I was simply picking something up and likely could’ve tried to activate it myself while she helped the other customer, which I tried to tell her.
After more than 25 minutes, we left after asking again. This kind of a store really does need more than one person on duty at any given time especially on a Friday when people are off after 5 pm.
The associate seemed to only be able to activate one thing at a time, but I have seen the other employees kind of multitask with a tablet and I did offer to try and do it myself if she’d just get me started. But no luck.
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May 2025 by Chris Kim
i've come back to this particular verzion store 4 times because every time it's always so much easier than i expect a phone swap/exchange/upgrade should be. they're so helpful and consistent. great crew. today in particular i was helped by a young woman that again, made my experience extremely efficient and painless.
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April 2025 by Mark Russell
Very helpful staff. My experience was painless!
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April 2025 by JAH KING
Mike was great very patient and personable I enjoyed the talk while he got my purchase together I wish all retail experiences where like this one.
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July 2024 by Jennifer McCorey
We had an amazing experience at the store upgrading our phones and iPad. Zin was so patient, kind, helpful, knowledgeable, courteous and professional! He represents the brand very well!!!
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July 2024 by Ben Barbour
Amazing customer service from Bush at Wireless Zone!!
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June 2024 by Ross Gerhold
Zin was great!
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June 2024 by Deanna Cronin
Bush provided great, friendly service.
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June 2024 by Talbott Little Jr
Issac at the Verizon store in Richmond Virginia at the Willow Lawn Shopping Center. Stayed late just to help me get my new phone situated. This is the best customer service I have ever had. Top Notch
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June 2024 by Kimberly Faber
Bush and Zen were great - really helped me through the whole process and making sure I got the best deal.
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June 2024 by Emma Johnson
Tooba did what 4 hours of online Verizon customer service could not: fixed my many Verizon issues quickly and politely.
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June 2024 by Megan Power
The staff was very friendly and helpful
