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June 2025 by kaki singleton
We had a great experience with David at this location! He was so professional, knowledgeable and accommodating. We made an appointment so we didn’t have to wait, and he went out of his way to help us through the entire process of upgrading our three phones. We initially went into Verizon to upgrade just one phone, but ended up upgrading three after David explained to us what kind of deal Verizon was offering to existing customers. He was a great salesman without being pushy. There was also an issue with one of our trade in phones, and David helped to ensure that we received the correct trade in value. We have been Verizon customers for 15 years and this was one of the BEST experiences we’ve had— We would HIGHLY recommend!
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June 2025 by Jeff Rawes
Archie R. was a great help at getting my modem from an online order. Recommend!
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April 2025 by Ahtsham UL Haq
Best people, best service. Keep it up.
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January 2025 by Chris Klein
Adam and Greg crushed it. We fell into a situation needing new phones asap. They found us plans and phones that worked great with our trade-in value and budget. Extremely minimal payment, no plan price changing, very grateful.
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November 2024 by Rob Hunter
Had the BEST experience with Archie at this location! So professional, didn’t have to wait, and he went out of his way to help us through the entire process of upgrading our phones. HIGHLY recommend!
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November 2024 by Keondra Rodriguez
Adam was amazing! Very informative and easy to work with ! Thank you Adam
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October 2024 by William Owens
Real helpful she was t
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August 2024 by Mary Pasco
Adam was extremely helpful, friendly, and a great salesperson.
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July 2024 by Elora Ellery
I'm sure this is the right location (I hope) but Yasmina was awesome! She was super nice and helped us get the sim card in our ancient phone lol
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July 2024 by Patrick Culver
Great service.
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June 2024 by jake the snake
Do not shop here if you can avoid it. The sales representative Adam was very rude and lost almost all my wife's data when he did the transfer. The accessories they sell in the store are overpriced and don't even do what they advertised. Adam sold me some new fast charger that doesn't even work for my phone. 0/10 is the rating I wish I could give this location
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June 2024 by Brianna McNelly
very creepy vibes from the staff..
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May 2024 by Eric Sprehe
Came to the store to solve issues beyond my control and the associate, Greg, was disrespectful and confrontational. Store manager had to step in and back him off. Not sure what his problem was but I recommend avoiding him, or even the whole store, altogether. On a positive note, Darrell gets 10/10 for stepping in and solving my issue smoothly despite the nuances and coordinating solutions with remote customer service reps. Just goes to show who you deal with really matters.
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May 2024 by Johnny Wilson
I don't understand how this store has such a high average rating because our experiences here (multiple visits) have been very frustrating. The staff don't seem interested in doing anything; usually just sit slouched and tell you to contact the call center. After yet another frustrating visit to this branch we decided to try the branch on John Rolfe's Pkwy and wow what a difference. That highly professional branch actually care to explain options to you, and even go above and beyond by calculating how much you'll save depending on the direction you follow. My observations on their service to other clients in front of us were also top class. So I suggest clients skip this branch and go to the one nearby on 2234 John Rolfe's Pkwy.
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April 2024 by Alexander Lionheart
This location seems to suffer from absurd incompetence. I walked in without an appointment and tried to buy a new device to connect to my previously existing account - since my phone had been stolen. Yet these idiots insisted that in order to buy a device and connect it, they would need me to answer a verification text. A text that they would send to my stolen phone… The manager didn’t seem to see the implicit stupidity here. I offered my driver’s license instead, but apparently government issued identification isn’t acceptable enough to verify account ownership?! I promptly drove over to a different Verizon location, which was much more helpful and immediately allowed my to buy and connect a new device. As it turns out, this Patterson location is a franchised location, so it’s not truly a Verizon store with corporate training. And oh boy does it show. Avoid them!
